jonnerz 33 Posted July 26, 2012 Hello,Back once again.So we are starting to compare your offer to other providers.Please tell me if i missed something.HA100 Mbps / - p/m3GB RAM100 GB HDE3-1230 2 treads @ 3.6 GHzOS: Windows Server 2008 standardLocations: unknownVDS flexibility, upgrading parts is possible.Day-z Preinstalled.No Whitelistingstock in 1-2 weeks, no posibility to reserve.50,00 $ p/mCheersAll correct apart from the price. We may be rising this to $60/month but it's totally provisional at the moment. Share this post Link to post Share on other sites
bGeorge 3 Posted July 26, 2012 So, NY servers should be up today? Share this post Link to post Share on other sites
jonnerz 33 Posted July 26, 2012 NY are expected later today. At the VERY latest tomorrow morning. 1 Share this post Link to post Share on other sites
souli7462@hotmail.com 4 Posted July 26, 2012 NY are expected later today. At the VERY latest tomorrow morning.I'd hope so!Also Jonnerz check out ticket #691393... Share this post Link to post Share on other sites
Eux_FTW 0 Posted July 26, 2012 (edited) hi there any server to test ping (dallas,phoenix or new york)?also there is minimum time of use before you cancel the service? i mean i rent for one month and if i dont like i can easy cancel the service ? Edited July 26, 2012 by Eux_FTW Share this post Link to post Share on other sites
iLLxTyphus 35 Posted July 27, 2012 can i get my server time zone changed? Share this post Link to post Share on other sites
witalit@gmail.com 22 Posted July 27, 2012 (edited) Edit... had my ticket answered already thanks! Edited July 27, 2012 by witalit Share this post Link to post Share on other sites
jackoire (DayZ) 2 Posted July 27, 2012 95130 beta patch is not installing for me in updates panel.Working for anyone else? Share this post Link to post Share on other sites
jonnerz 33 Posted July 27, 2012 hi there any server to test ping (dallas,phoenix or new york)?also there is minimum time of use before you cancel the service? i mean i rent for one month and if i dont like i can easy cancel the service ?If you contact sales (sales@hostaltitude.com or via our ticket system) we'll provide you with some test IPs.There is no minimum time, as long as you cancel at least one day before it's due then it will be cancelled.can i get my server time zone changed?Yes we can do that for you.95130 beta patch is not installing for me in updates panel.Working for anyone else?What error are you getting? Share this post Link to post Share on other sites
CamP 81 Posted July 27, 2012 95130 beta patch is not installing for me in updates panel.Working for anyone else?I was able to install the 310 beta patch. Share this post Link to post Share on other sites
iLLxTyphus 35 Posted July 27, 2012 yea if you can change my time zone that would be sweet ticket number is 791022, no rush Share this post Link to post Share on other sites
jonnerz 33 Posted July 27, 2012 yea if you can change my time zone that would be sweet ticket number is 791022, no rushWe will send an email out later today about a one-time only change in time zone for current customers. Share this post Link to post Share on other sites
theo@theodormay.com 49 Posted July 27, 2012 @Jonnerz, if I get a slotted server can I pick a timezone or is it stuff to the time the server is located? I only ask because a Chicago server would be great but most of my friends play after work so we would want it to be offset so it isnt always night time. Share this post Link to post Share on other sites
CamP 81 Posted July 27, 2012 I notice my server's time becomes unsync'd, I'm pretty sure it's GMT -4 EST (I have a server with you in NY). I noticed when I logged in last night at around 9PM EST, my in-game watch said it was 5:30PMish... and still bright out. Share this post Link to post Share on other sites
souli7462@hotmail.com 4 Posted July 27, 2012 Day 3 and still waiting.... Share this post Link to post Share on other sites
KGoBlin 43 Posted July 27, 2012 I don't think the time zone changes are sticking. They seem to reset themselves after a server restart. Share this post Link to post Share on other sites
KGoBlin 43 Posted July 27, 2012 Also anyone else with Host Altitude having issues today or is it just us? Logged into my CP today to check something and noticed status was showing as Unknown and the Activity CP is showing as down. Not sure if there's some sort of unscheduled maintenance going on or if our server just blew up. Put in a ticket, just awaiting a response. Share this post Link to post Share on other sites
kalel90 0 Posted July 27, 2012 We will send an email out later today about a one-time only change in time zone for current customers.I ordered a Dallas based managed server yesterday morning any info on when it will be up? I also put in a ticket. Number is #156395. Thanks for any help. Share this post Link to post Share on other sites
bewl 1 Posted July 27, 2012 Is the service backlogged right now? I also ordered a Phoenix based managed server yesterday and it is still in pending status. Can't say i am a fan of paying for something that i cant even use, but I would also understand if there was a valid reason for it. Any response would be welcome. 1 Share this post Link to post Share on other sites
Guest Posted July 27, 2012 Asked for a refund, server was cancelled and there's been no reply to my ticket Share this post Link to post Share on other sites
CamP 81 Posted July 27, 2012 (edited) I have a feeling they're also attempting to add the recent patches to current customer servers as well. I can imagine they're extremely busy at the moment. Unfortunately HostAltitude can't force datacenters to set up servers on demand, especially when there's quite a few of them. I imagine Host Altitude won't count the days your servers aren't available as days of service provided.Unfortunately I doubt you can inquire for refunds as stated in their ToS (I presume, all hosts have some variation of no refunds for digital goods). Reason being is they've already put in the order for said server and have been charged themselves. Just be patient. Edited July 27, 2012 by CamP Share this post Link to post Share on other sites
souli7462@hotmail.com 4 Posted July 27, 2012 I have a feeling they're also attempting to add the recent patches to current customer servers as well. I can imagine they're extremely busy at the moment. Unfortunately HostAltitude can't force datacenters to set up servers on demand, especially when there's quite a few of them. I imagine Host Altitude won't count the days your servers aren't available as days of service provided.Unfortunately I doubt you can inquire for refunds as stated in their ToS (I presume, all hosts have some variation of no refunds for digital goods). Reason being is they've already put in the order for said server and have been charged themselves. Just be patient.interesting how many other game server providers will put up dedicated servers within 8 hours and also stay in constant contact with the customer.... 1 Share this post Link to post Share on other sites
bGeorge 3 Posted July 27, 2012 (edited) NY are expected later today. At the VERY latest tomorrow morning.Well, its tomorrow afternoon and still no server.....I (and probably a lot of other potential customers) would really like a definitive answer to when we will get the servers we paid for. Also, I really hope the billing starts when we actually get the server and not when be paid because that will be a week loss now. Edited July 27, 2012 by bGeorge 2 Share this post Link to post Share on other sites
petllama 10 Posted July 27, 2012 Also anyone else with Host Altitude having issues today or is it just us? Logged into my CP today to check something and noticed status was showing as Unknown and the Activity CP is showing as down. Not sure if there's some sort of unscheduled maintenance going on or if our server just blew up. Put in a ticket, just awaiting a response.I'm having this same issue since early this morning (EST), I cant ping the server ip. I too am waiting on a ticket response 1 Share this post Link to post Share on other sites
