Are abusive servers really being taken seriously?

[Forrelist 236]

Hi there, this is going to be a long post, so bear with me.

 

It's maybe time to discuss how serious a problem this is becoming. I have reported two servers that my group has played on where there have been serious cases of admin abuse and there has been no action on these three weeks later. I won't disclose any server information, but we are well aware of the servers at hand (one of them has changed name recently though)

 

Abusive Server #1:

 

The first server that we reported could have just been a normal server. It didn't have the "Join and get kicked " message that normally precludes these servers. We were playing for around 1 hour and encountered a player in the barracks at Balota airstrip. He simply said, don't come in here, or else. Of course we thought it was just idle threats, one of my friends shot the guy through one of the windows and knocked him unconscious. As we went in to loot him, every single one of us got kicked from the server. Not only that , but we discovered that the entire server had been kicked too. Fucking great. The guy had tried to save his character and just booted the server empty. This was the first one that was reported. It is still online three weeks later. Anyone could be playing it right now, unaware that the Admin is an abuser.

 

Abusive Server #2:

 

The second server was a little less populated, again, there was no indication of what was to come from the server name, it just seemed like a normal server. It was around 15/40 players. It was just me and one other guy from my group playing, and we happened to be in Elektro. My friend encountered a player in the power plant firestation. He started to communicate with the player after they had a little firefight, and he tried to reason with the guy who was climbing the stairwell. As soon as my friend typed into chat and revealed his name, he was kicked. I was still catching up, but I heard the gunshots from quite far. Right enough the admin had kicked him in order to win the gunfight. I didn't get there to see his corpse (I got killed), but when he logged back in, his character had been killed and he had respawned far away.

 

These two scenarios are absolutely gamebreaking. I am so surprised that these two servers are still running. It seems as though our complaints to the server providers had not been taken seriously (we have screenshots, time and date logs as well as the server addresses and names that they have used) . I think this raises an important question: Is it even worth reporting these servers at all?

Edited March 24, 2014 by Forrelist

[makomachine 263]

Short answer, yes it is worth it. One report is an incident, multiple reports is a systemic problem. Without the reports, things just carry on.

[SmashT 10907]

I know they are as I've witnessed a number of servers being cancelled. In fact I got a PM from another member on here yesterday as his server was suspended for kicking. If a GSP is not taking action, save your replies and forward to the BI Support email alias with -evidence- of misconduct, and it can be addressed at a higher level. A Support Lead has also just been hired and part of his responsibility will be dealing with stuff like this.

[leefriendfield 438]

I know they are as I've witnessed a number of servers being cancelled. In fact I got a PM from another member on here yesterday as his server was suspended for kicking. If a GSP is not taking action, save your replies and forward to the BI Support email alias with -evidence- of misconduct, and it can be addressed at a higher level. A Support Lead has also just been hired and part of his responsibility will be dealing with stuff like this.

So when I report a server and nothing happens can I shoot BIS Suport a message that this is an abusive server with no action from the GSP being taken?

Edited March 24, 2014 by LeeFriendField

[Forrelist 236]

Short answer, yes it is worth it. One report is an incident, multiple reports is a systemic problem. Without the reports, things just carry on.

 

 

We came up with an idea where, any time an Admin has to kick somebody, they have to type out a small message explaining why. This will then be stored in a database that contains all the kick reasons for that server. If the server is abnormally high for kicking, or all the messages seem suspicious it is investigated by providers.

[SmashT 10907]

So when I report a server and nothing happens can I shoot BIS Suport a message that this is an abusive server with no action from the GSP being taken?

 

If they don't deal with it, yes. I'm not sure of the exact process that happens when a server is reported but I expect they are warned first so just because the server is still up doesn't necessarily mean action has not been taken but if it continues there is a problem.

 

For example, the last server I reported to Vilayer I got the following response and the abuse stopped.

 

Thank you for your report, we have contacted the server own and requested that they make changes to their server accordingly.

 

If you have any other queries or issues don't hesitate to get in touch.

 

The one I reported before that (also Vilayer) I got a similar response, the abuse did not stop. I reported it again and got the following.

Thanks for your report, we did indeed warn them and suspend their service, and it does indeed seem they are doing it again, they will be warned a Second time, one more and we will be forced to take further action on their account.

 

If you have any other queries or issues don't hesitate to get in touch.

[leefriendfield 438]

If they don't deal with it, yes. I'm not sure of the exact process that happens when a server is reported but I expect they are warned first so just because the server is still up doesn't necessarily mean action has not been taken but if it continues there is a problem.

Alright, thanks I know warnings are given out but some servers I have reported 5 or 6 times with them not being taken down. I will just message BIS Support if the GSP doesn't take action after many many reports, thanks Smash.

[Irish. 4886]

So when I report a server and nothing happens can I shoot BIS Suport a message that this is an abusive server with no action from the GSP being taken?

I would say if you want to be proactive and do something about it, first report it.. then rejoin later, and see if you get kicked again. Report again if you do. Rinse and repeat, while reporting to BIS after at least 2 reports first.

[applejaxc 2500]

So when I report a server and nothing happens can I shoot BIS Suport a message that this is an abusive server with no action from the GSP being taken?

 

No. If a server has multiple complaints against it (from you and other witnesses, whether it be friends that can attest to the same incidents that afflicted you or it be threads started by other players) and no action is taken, go to BIS. Reporting a 1-time incident without proof will never get action taken. It can be really hard to "prove" a server is abusive (unless it's the kind that auto-kicks as soon as you join, in which case REPORT IMMEDIATELY!), so getting multiple people to say "Yes, this server is abusive" with only he-said she-said evidence (when you say they're abusive for X, Y, Z reasons but don't have video/etc) will get you much further.

[boneboys 7988]

GamingDeluxe GSP tweeted a reminder to their clients about respecting Server rules a couple of days ago.

I was quite pleased to see that.

 

[OrLoK 16185]

Hello there

 

As with many things both server and forum and even BE related, not everything happens instantly or visibly but as has been stated all "proper" reports are taken seriously.

 

I too can testify to the suspension of servers.

 

Unfortunately there will always be those who believe the rules dont apply to them.

 

Rgds

 

LoK

[leefriendfield 438]

GamingDeluxe GSP tweeted a reminder to their clients about respecting Server rules a couple of days ago.

I was quite pleased to see that.

 

How do you embed tweets like that? When I quote a tweet by say hicks or rocket I find myself taking a sreenshot then uploading it and finally pasting it here.

Edited March 24, 2014 by LeeFriendField

[So Sexy 259]

On the other hand, I rented a server, I can do whatever I want.So all these server hosting rules are a bit unfair.And also arent they punishing themselves? Bad admins = no people on the server = no fun.

Edited March 24, 2014 by So Sexy

[acoastalhero 46]

Short answer no they are not. I have seen a massive growth in the amount of them, but if people are paying for something why should they not be allowed to have it privately.

[SmashT 10907]

How do you embed tweets like that? When I quote a tweet by say hicks or rocket I find myself taking a creenshot then uploading it and finally pasting it here.

 

Just paste a link to the url, should show up after a page refresh.

[leefriendfield 438]

Just paste a link to the url, should show up after a page refresh.

Ahh I just figured it out. I use to go directly to their twitter page and then try tp open a tweet in its own window, but I now see I should have had their twitter page in a popout and selected details. Thanks Smash.

[Forrelist 236]

On the other hand, I rented a server, I can do whatever I want.So all these server hosting rules are a bit unfair.And also arent they punishing themselves? Bad admins = no people on the server = no fun.

 

You COULD do whatever you want, but what would be the point? the rules are only there to prevent scenarios such as the above, and to stop private loot farms. No people on their server is also  the main idea. They get full military gear, Mosins with the sniper scopes, m4's with huge stacks of ammo and then they go to Elektro on a busy 35/40 server and wreck everybody else.

[dallas 5195]

On the other hand, I rented a server, I can do whatever I want.So all these server hosting rules are a bit unfair.And also arent they punishing themselves? Bad admins = no people on the server = no fun.

I'm pretty sure you have to follow the terms of service from your provider.

 

 

Short answer no they are not. I have seen a massive growth in the amount of them, but if people are paying for something why should they not be allowed to have it privately.

Because their servers are connected to a public hive and therefor are considered public servers themselves.

Edited March 24, 2014 by Dallas

[Valadain 270]

On the other hand, I rented a server, I can do whatever I want.So all these server hosting rules are a bit unfair.And also arent they punishing themselves? Bad admins = no people on the server = no fun.

 

You are not renting a private server, you are renting a public hive server as that is all that is available at the moment. So you have to follow the public hive rules.

 

They aren't hurting themselves because they don't want you to play on their servers. They want to farm loot and head out to other public hive servers to play. That is why there are rules.

[JiJi (DayZ) 223]

It is NOT normal that simple customers have to monitor, to prove abuse, to find and contact and complain to GSP and follow-up.

In order to have Bohemia Interactive Studio© terms and rules respected.

This is not our job.
BIS is not an indie studio that could not even hire a student at part-time work for this task.

 

>:(

[c00lface 66]

It is NOT normal that simple customers have to monitor, to prove abuse, to find and contact and complain to GSP and follow-up.

In order to have Bohemia Interactive Studio© terms and rules respected.

This is not our job.

BIS is not an indie studio that could not even hire a student at part-time work for this task.

 

> :(

They have to make money somehow

[kaix12 34]

Hmm looking at those rules there are at least 15 servers I have seen have broken those rules and it is getting annoying. Seriously having to wait 280 seconds just because either I join a server before seeing that it says "JOIN = KICK GTFO" or even ones which look standard, join and boom restart or kicked, no warning what so ever and then dat wait time for not even server hopping >:(

PS so I assume that so called "test servers don't join it character will be wiped!" Servers are BS?

I might just make a video and post it on utube to show how many servers are breaking the rules, is there anywhere I would be able to show this so that it would be some sort of proof for report?

Edited March 24, 2014 by Kaxii