MrBrownTX 2 Posted October 19, 2012 I uninstalled and reinstalled Bliss 3.6 and that seems to have fixed my "wait for host" problem! Share this post Link to post Share on other sites
jeremy_mccurdy@hotmail.com 19 Posted October 19, 2012 And now I can't get on my server at all. This is like a roller coaster of relief and disappointment. I just want my damn server to work so I can drive tractors and shoot zombies, is that so much to ask? Share this post Link to post Share on other sites
SurvivalServers (DayZ) 69 Posted October 20, 2012 @maxxgold -No there's no way to enable side chat without voice."cannot find central directory" issue -Submit a ticket and we'll take care of it. This is an account specific question."wait for host" issue -Please follow the instructions to update to v3.6. If you have 3.6 already installed from mod manager, uninstall it and start from step 1.Still having the issue? Submit a ticket."tent not saving / work on restart" issue -If you don't have a ticket open for this please open one and I'll get on your server on test. I'm not seeing this issue from my end yet.@GreatBigJerkI see you ask many questions on the forum that are account specific. The only way you will get these answered is through support ticket. Share this post Link to post Share on other sites
jeremy_mccurdy@hotmail.com 19 Posted October 20, 2012 All of the questions I've asked here are on a ticket, the same ticket that has been open since this mess started. The reason I post them on here is to get a faster response(I don't feel like waiting 24 hours, or longer), and so that people can accurately see what the customer experience is like. Share this post Link to post Share on other sites
SurvivalServers (DayZ) 69 Posted October 20, 2012 We are aware of the Lingor Issue and we are working on the fix right now! Also investigating tent issues on Chernarus. Share this post Link to post Share on other sites
Bernardo (DayZ) 13 Posted October 20, 2012 (edited) Any ETA on Bad Gateway 502?Any ETA on map tool?Is people dying when they log in since Bliss v3.6 a known issue? Not that common but 1 in 10.Sorry but I am not going to do a support ticket again they don't get answered quick enough and last time I asked about Gateway 502 you said your working on it. 2 days ago and it is getting worse day by day. Edited October 20, 2012 by bsmaff Share this post Link to post Share on other sites
SurvivalServers (DayZ) 69 Posted October 20, 2012 (edited) 502 errors - working on it, no known fix yetmap tool - working on it, - at most a few daysPeople dying - no idea, submit a ticket so we can check into your server, this is an account-specific questionIf you don't submit a support ticket there's no way we can look into your server. Edited October 20, 2012 by SurvivalServers Share this post Link to post Share on other sites
ersan 219 Posted October 20, 2012 (edited) 502 errors - working on it, no known fix yetTo fix the 502 bad gateway error you guys need to add more php-fqm worker threads so nginx doesnt overload the php backend. Your web server seems fast when it does respond so it isn't a resource problem.I could probably fix your map tool too, we just needed to add a couple JOIN's to ours. Edited October 20, 2012 by ersan191 Share this post Link to post Share on other sites
SurvivalServers (DayZ) 69 Posted October 20, 2012 (edited) All of the questions I've asked here are on a ticket, the same ticket that has been open since this mess started. The reason I post them on here is to get a faster response(I don't feel like waiting 24 hours, or longer), and so that people can accurately see what the customer experience is like.It's not fair to other customers to answer your account specific questions before others.Simply put, submit a support ticket for account specific questions or you will not receive a response.To fix the 502 bad gateway error you guys need to add more php-fqm worker threads so nginx doesnt overload the php backend. Your web server seems fast when it does respond so it isn't a resource problem.Thanks for the input. We are very aware of this and that's not the issue. There's a highly trafficked website also on the same servers our web server is hosted on. If the 502 issues maintain even after some optimizations on the other website, we'll switch our survivalservers.com domain to another server. Edited October 20, 2012 by SurvivalServers Share this post Link to post Share on other sites
jeremy_mccurdy@hotmail.com 19 Posted October 20, 2012 It's not fair to other customers to answer your account specific questions before others.Simply put, submit a support ticket for account specific questions or you will not receive a response.Simply put, like I said, there is a ticket for it. It's a ticket that is now over a week old for ongoing problems I have had with your service. I don't think it's unreasonable to expect my server to work right after over a week of back and forth on that ticket.I should also mention that when the server WAS running and we just didn't have tents, this is the response I got:"Can you try placing a new tent and let me know what happens?I've been testing extensively all day and haven't had any issue with new tents.. Let me know."Except it wasn't tested extensively. The server was never restarted during that "testing" to see if tents would stick around. Share this post Link to post Share on other sites
Pegz 49 Posted October 20, 2012 502 errors - working on it, no known fix yetmap tool - working on it, - at most a few daysPeople dying - no idea, submit a ticket so we can check into your server, this is an account-specific questionIf you don't submit a support ticket there's no way we can look into your server.A few days?! It says down for maintenance not we're taking it down for a few days. Some communication this was going to happen would have been nice. Share this post Link to post Share on other sites
SurvivalServers (DayZ) 69 Posted October 20, 2012 Quick update regarding Lingor: - rMod is not supported on Lingor 1.0 at this time :( - There's a bug when trying to play Lingor with side chat / rMod turned off. We're fixing this right now Share this post Link to post Share on other sites
SurvivalServers (DayZ) 69 Posted October 20, 2012 (edited) Simply put, like I said, there is a ticket for it. It's a ticket that is now over a week old for ongoing problems I have had with your service. I don't think it's unreasonable to expect my server to work right after over a week of back and forth on that ticket.I should also mention that when the server WAS running and we just didn't have tents, this is the response I got:"Can you try placing a new tent and let me know what happens?I've been testing extensively all day and haven't had any issue with new tents.. Let me know."Except it wasn't tested extensively. The server was never restarted during that "testing" to see if tents would stick around.Your ticket may be a week old but we're responding within 12-24 hours as stated numerous times.If you read my message carefully I was waiting for you to place a tent and let me know what happens. It's something we're looking into still and we need explanation and detail from our customers to understand what's going on.Either be patient with us and wait the 12-24 hours for each response (a response does not mean a resolution of the problem) or I recommend you find another host. Since this is a new issue we'll provide additional compensation for the added days of downtime which would be another few bucks.A few days?! It says down for maintenance not we're taking it down for a few days. Some communication this was going to happen would have been nice.It's in our announcement, Map Tool ETA 4-6 days (from the time 3.6 was released)http://www.survivals...ments.php?id=23 Edited October 20, 2012 by SurvivalServers Share this post Link to post Share on other sites
Pegz 49 Posted October 20, 2012 That says its being worked on not being taken offline. You really need to work on your communication, I understand your trying to improve things and I appreciate that but its frustrating having something else all of sudden not work as its supposed to. Share this post Link to post Share on other sites
jeremy_mccurdy@hotmail.com 19 Posted October 20, 2012 (edited) Your ticket may be a week old but we're responding within 12-24 hours as stated numerous times.If you read my message carefully I was waiting for you to place a tent and let me know what happens. It's something we're looking into still and we need explanation and detail from our customers to understand what's going on.Either be patient with us and wait the 12-24 hours for each response (a response does not mean a resolution of the problem) or I recommend you find another host. Since this is a new issue we'll provide additional compensation for the added days of downtime which would be another few bucks.You also said you said you've tested it extensively all day and haven't had an issue with new tents. Did you test it extensively on my server? Maybe an imaged copy of my server? On a server with the exact same configuration and prior issues? Maybe you need to evaluate your QA process.Look, all I care about is getting a server working reliably. Simple as that. As far as I'm concerned, it's all one issue because all of the problems began when you deployed all those new features. If things get fixed up and everything works, then that's great.In the meantime, I am shopping around for better service, and I'll be talking with my friend that I split with on the server costs. I'll be sure to let you know if we decide to cancel our service.Edit:My issues have been fixed, placed tents are sticking around after restarts, and I can actually play on my server, which is a huge plus. I appreciate the very fast response time to this issue. The ticket response was helpful and informative. I hope that the quick response isn't a byproduct of my bitching about your service, and is instead a sign of overall better customer service.I apologize for letting my temper get the best of me, but I did spend a week having to complain on forums and comment on a ticket instead of enjoying a game that I like.I hope everything works out for everyone, and us as well if we decide to stay with your company. Edited October 20, 2012 by GreatBigJerk Share this post Link to post Share on other sites
Maxxgold (DayZ) 62 Posted October 20, 2012 (edited) I just did a test run and using the tools removed our tents. So this is where we are losing our tents. Are you guys aware of this ? I'll put it in a ticket as wellII restarted the server today 3 times and not once did we lose the tents. I just ran the dayz tools and boom the tents were gone. Hope that helps narrow down the cause. Edited October 20, 2012 by Maxxgold Share this post Link to post Share on other sites
SurvivalServers (DayZ) 69 Posted October 20, 2012 Hey Maxxgold, we're fixing the issue right now! Share this post Link to post Share on other sites
ShaneGT 41 Posted October 20, 2012 Just curious, anyone have a script to bring the old tents from the other DB to the new one? mine didnt transfer. I tried moving them manually, but PHPmyadmin being a bitch with bad gateway everytime. Share this post Link to post Share on other sites
Maxxgold (DayZ) 62 Posted October 20, 2012 Hey Maxxgold, we're fixing the issue right now!Sweet and thank you. Me server is running great and all the tools seem to be working. I'm very happy. Hope to be playing DayZ all day today. Share this post Link to post Share on other sites
elmendatfc@hotmail.com 18 Posted October 20, 2012 (edited) What the fuck is this shit? What the hell are you doing?Why didn't you stay in Bliss 3.4? Since you updated Bliss and all that shit you destroyed my server.Now everything is working as shit. Can't change my server timezone whatever I do, it's fucking dark on my server at the hours when I have the higher player activity.Confirmed: you were the best server hoster and now you are the worst server hoster. I recommend everyone not to rent a SurvivalServer, it is absolutly CANCER. Edited October 20, 2012 by MrKalimotxo Share this post Link to post Share on other sites
jeremy_mccurdy@hotmail.com 19 Posted October 20, 2012 Now everything is working as shit. Can't change my server timezone whatever I do, it's fucking dark on my server at the hours when I have the higher player activity.Seeing this as well, I'm pretty sure that it shouldn't be pitch black out at 11am. My ticket is #620884 Share this post Link to post Share on other sites
ShaneGT 41 Posted October 20, 2012 (edited) make sure you change your timezone in TC admin AND DayzTools. Only way it worked for me. the Dayzadmin controlled the spawn times, the one in TC admin controlled the daylight for me.Edit, nevermind, neither of them are effective anymore. Edited October 20, 2012 by ShaneGT Share this post Link to post Share on other sites
jeremy_mccurdy@hotmail.com 19 Posted October 20, 2012 I tried changing both, no noticeable difference made by either one. Share this post Link to post Share on other sites
Pegz 49 Posted October 20, 2012 I'm not sure what happened but for some reason after a restart this morning our server has been stuck on night time. I have tried changing the timezone in dayz tools as well as TCAdmin and it doesn't have any effect. Ticket ##836021 Share this post Link to post Share on other sites
berm 3 Posted October 20, 2012 How do i enable side chat? Share this post Link to post Share on other sites
