[email protected] 33 Posted July 13, 2012 It's been 8 hours since my server is down, still no update , I know this may sound childish but I expected to have a faster support and I have regular players that ask me when the server will be up and keep pressuring me. Plus having a server down for that long doesnt help him grow in popularity.We're sorry for the delay in getting to your server. We are still dealing with the technical issues with our site's portal. Your server has been fixed. The cause of the problem was with you changing your configuration file improperly. This change caused an error and wouldn't let anyone connect to the server. (The MOTD line needed a comma at the end of it.)In addition, while our Web Dev is dealing with the site portal, our stock of DayZ servers (both EU and US) have been replenished. Many of you have been waiting for this for a few days:If you'd like to order a US server now, click here. - 10 in stock currently, tomorrow morning will yeild more.If you'd like to order a EU (French) server now, click here. - 10 in stock.While the portal is worked on, there is a link to both the Billing system and the Control Panel are on the Maintenance screen as well as in this sentence. We apologize for the Share this post Link to post Share on other sites
LiamFrazer 15 Posted July 13, 2012 (edited) Might just be me but I cannot access either of them two links posted above, connection just seems to time out. Guessing the website is down too, except for the :8080 Edited July 13, 2012 by LiamFrazer Share this post Link to post Share on other sites
shiromikan 217 Posted July 13, 2012 Might just be me but I cannot access either of them two links posted above, connection just seems to time out. Guessing the website is down too, except for the :8080 It's working for me. Share this post Link to post Share on other sites
LiamFrazer 15 Posted July 13, 2012 (edited) Ah working now, and I've seemed to miss all of the servers again xDEdit:My mistake. Edited July 13, 2012 by LiamFrazer Share this post Link to post Share on other sites
shiromikan 217 Posted July 13, 2012 Ah working now, and I've seemed to miss all of the servers again xDRefresh the page. I believe it just didn't update for some reason. Share this post Link to post Share on other sites
domistyle 221 Posted July 13, 2012 The machine our server is running on has been down for 1 full day now. Anything new?Affected servers:Germany 11Germany 12Germany 13Germany 14Germany 15Germany 16 Share this post Link to post Share on other sites
bazzaro135 1 Posted July 13, 2012 I paid for a US dayz server. When i look i have a paid for invoice but i have no services/products please help me Share this post Link to post Share on other sites
shiromikan 217 Posted July 13, 2012 The machine our server is running on has been down for 1 full day now. Anything new?Affected servers:Germany 11Germany 12Germany 13Germany 14Germany 15Germany 16If you haven't already, send in a support ticket. We'll get you moved to a box that's working properly and give you a day's extensionI paid for a US dayz server. When i look i have a paid for invoice but i have no services/products please help me.If you haven't already, send in a support ticket. Share this post Link to post Share on other sites
domistyle 221 Posted July 13, 2012 (edited) If you haven't already, send in a support ticket. We'll get you moved to a box that's working properly and give you a day's extension.If you haven't already, send in a support ticket.edit: Nevermind, Sending a ticket now. Edited July 13, 2012 by DomiStyle Share this post Link to post Share on other sites
urbanfox 116 Posted July 13, 2012 Server Status: Stopping...Put in support ticket... Share this post Link to post Share on other sites
urbanfox 116 Posted July 13, 2012 Server Status: Stopping...Put in support ticket...Server restarted it self... Share this post Link to post Share on other sites
ks.energik 1 Posted July 13, 2012 We're sorry for the delay in getting to your server. We are still dealing with the technical issues with our site's portal. Your server has been fixed. The cause of the problem was with you changing your configuration file improperly. This change caused an error and wouldn't let anyone connect to the server. (The MOTD line needed a comma at the end of it.)Thanks, I'll be looking carefully for this type of mistake next time, any comments if the lastest update will be added soon ? Share this post Link to post Share on other sites
shiromikan 217 Posted July 13, 2012 (edited) Thanks, I'll be looking carefully for this type of mistake next time, any comments if the lastest update will be added soon ? 1.7.2.2 is broken and we will not be adding it to the control panel until there's a working, stable release. The latest Beta Patch will be in the panel when the next stable DayZ patch comes out as well.1.7.2.3 is available on the Control Panel Edited July 13, 2012 by Inu Share this post Link to post Share on other sites
bromira 0 Posted July 13, 2012 Any luck with my server yet? still can't connect to it. Share this post Link to post Share on other sites
mr1337 0 Posted July 13, 2012 Furball, I'm posting here since I tried PM'ing you and it says you can't get any more messages:Hey there, I noticed you run the operations for HFB servers. I'm in need of an ArmA2 OA server - but not a DayZ server. It would be a small (16 slot) private server to be used by a group that does squad-based rescues in DayZ. We just need the server for practicing our tactics outside of DayZ. (If you're a redditor, the group is called Reddit Rescue Rangers and works closely with the Reddit Rescue Force). The server would not be constantly used, but it will be used several times a week when training. Most of the time, it will be empty. I don't want to go to a big box server provider, because ArmA2 servers are expensive. We just need something small but reliable. I am familiar with Linux (my day job is 75% Linux), and it could be a Linux server if necessary. I was hoping you could give me a quote on what something like this would cost from you, since your website is "down for maintenance."Thanks Share this post Link to post Share on other sites
domistyle 221 Posted July 13, 2012 1.7.2.3 is available on the Control PanelWrote a ticket, now I just need my server back. Share this post Link to post Share on other sites
urbanfox 116 Posted July 13, 2012 Trying to reply to a support ticket but website is not working... Share this post Link to post Share on other sites
shiromikan 217 Posted July 13, 2012 Furball, I'm posting here since I tried PM'ing you and it says you can't get any more messages:Hey there, I noticed you run the operations for HFB servers. I'm in need of an ArmA2 OA server - but not a DayZ server. It would be a small (16 slot) private server to be used by a group that does squad-based rescues in DayZ. We just need the server for practicing our tactics outside of DayZ. (If you're a redditor, the group is called Reddit Rescue Rangers and works closely with the Reddit Rescue Force). The server would not be constantly used, but it will be used several times a week when training. Most of the time, it will be empty. I don't want to go to a big box server provider, because ArmA2 servers are expensive. We just need something small but reliable. I am familiar with Linux (my day job is 75% Linux), and it could be a Linux server if necessary. I was hoping you could give me a quote on what something like this would cost from you, since your website is "down for maintenance."ThanksCome on the Teamspeak ( ts.hfbservers.com ) and we can discuss this.DomiStyle, I've responded to your ticket / Extended your service by two days. As I said, we apologize for the downtime. Share this post Link to post Share on other sites
domistyle 221 Posted July 13, 2012 DomiStyle, I've responded to your ticket / Extended your service by two days. As I said, we apologize for the downtime.Cheers!Control Panel is down atm but I will look at it once it comes back. Share this post Link to post Share on other sites
shiromikan 217 Posted July 13, 2012 Cheers!Control Panel is down atm but I will look at it once it comes back.We still have to move the server to a different box which will take a bit of time (as we're trying to fix other things at the present moment). This is why I extended it by two days. I don't expect you to be without your server for more than today, however it cannot be dealt with this second. I hope this is tolerable. Share this post Link to post Share on other sites
domistyle 221 Posted July 13, 2012 We still have to move the server to a different box which will take a bit of time (as we're trying to fix other things at the present moment). This is why I extended it by two days. I don't expect you to be without your server for more than today, however it cannot be dealt with this second. I hope this is tolerable.Sure, will the instance ID change?Or will we keep our stuff? Share this post Link to post Share on other sites
shiromikan 217 Posted July 13, 2012 Sure, will the instance ID change?Or will we keep our stuff?You should be able to, but I cannot promise it. Share this post Link to post Share on other sites
urbanfox 116 Posted July 13, 2012 Trying to reply to a support ticket but website is not working...Yep................................... Share this post Link to post Share on other sites
shiromikan 217 Posted July 13, 2012 Yes, urban. We're experiencing issues with the site. Give us some time to fix it and please be patient. Share this post Link to post Share on other sites
bromira 0 Posted July 13, 2012 Any chance of an update on my ticket since i can't login to check it? Share this post Link to post Share on other sites
