souli7462@hotmail.com 4 Posted July 28, 2012 Oh I've heard that one before... Once... Twice... Wait was it 3 times? Ah well I lost count after 2. I payed for a service tgat I haven't received. I don't want your false promises, I don't want your lies. I want my money back. And also in your first post you say 5 day guarantee no questions asked, not (only on certain services)I expect that to be honored Share this post Link to post Share on other sites
jonnerz 33 Posted July 28, 2012 (edited) Oh I've heard that one before... Once... Twice... Wait was it 3 times? Ah well I lost count after 2.I payed for a service tgat I haven't received. I don't want your false promises, I don't want your lies. I want my money back.And also in your first post you say 5 day guarantee no questions asked, not (only on certain services)I expect that to be honoredCan you let me know your ticket number? As I said I don't know who you are off the top of my head and need some sort of reference as to who you are. I'll be happy to sort something out for you and I'm extremely sorry about the "false hope" we have been giving you. We base our ETAs on what our vendor tells us which we directly pass on to you, they have been been constantly telling us the same as we have been telling you hence the total mess in communication. I think it's time for a change within our New York DC and we'll be making a complaint to them about this, your delay was not acceptable and has upset us just as much. Edited July 28, 2012 by Jonnerz Share this post Link to post Share on other sites
Jevi 0 Posted July 28, 2012 Hey, Jonnerz, could you check out ticket #194291Thanks for your time! Share this post Link to post Share on other sites
yankee203 0 Posted July 28, 2012 How long will it take to get the server up? My friend bought one today, just wondering. Share this post Link to post Share on other sites
yodoames 1 Posted July 29, 2012 I recently purchased a server from your website with the expectation of it operating fairly soon after. It's been in the realm of 20 hours since I made the purchase and haven't received any information or an accurate ETA for my server. I understand you might be backlogged, but this doesn't explain why my ticket (#813404) hasn't been answered yet. If this is how business will be conducted in the future, I would like to request my money back so I can take my business elsewhere. 1 Share this post Link to post Share on other sites
mail@borisk.biz 28 Posted July 29, 2012 whats about this? can you help me?http://dayzmod.com/forum/index.php?/topic/50178-name-faker-de88-hosted-by-abg-dayzhostingcom/ Share this post Link to post Share on other sites
jogaijin@yahoo.com 0 Posted July 29, 2012 Do you offer a 15 day money back gaurentee? cuz my server didnt come up until 5 dayz after I ordered it, was down several days inbetween due to "hardware problems" and now has over a 700 ping to every player who tries to connect to it no matter who or where. Doesnt seem to matter how many times I restart the server or how many trouble tickets I write. Its unplayable Share this post Link to post Share on other sites
jonnerz 33 Posted July 29, 2012 (edited) Do you offer a 15 day money back gaurentee? cuz my server didnt come up until 5 dayz after I ordered it, was down several days inbetween due to "hardware problems" and now has over a 700 ping to every player who tries to connect to it no matter who or where. Doesnt seem to matter how many times I restart the server or how many trouble tickets I write. Its unplayableHave you made a ticket about this? 700 ping is completely abnormal for our servers and must be looked at immediately by us. Edited July 29, 2012 by Jonnerz Share this post Link to post Share on other sites
Sad Clown 2 Posted July 29, 2012 (edited) Thank you for replying to my ticket for my NY server and assuring me that "Your server should be up within a few hours."However, now when I go into the server details it displays that the ETA is now for the 31st of July. That's over 48 hours from now. What is going on here?This server that is suppose to be "Less waiting and more playing" has turned into a mirage that I keep getting told is just a few hours away..Going to be getting a refund and moving on from here soon. Edited July 29, 2012 by Sad Clown 2 Share this post Link to post Share on other sites
jonnerz 33 Posted July 29, 2012 (edited) Thank you for replying to my ticket for my NY server and assuring me that "Your server should be up within a few hours."However, now when I go into the server details it displays that the ETA is now for the 31st of July. That's over 48 hours from now. What is going on here?This server that is suppose to be "Less waiting and more playing" has turned into a mirage that I keep getting told is just a few hours away..Going to be getting a refund and moving on from here soon.The ETA that shows up when you login is for new customers but it unfortunately also shows up for current customers. If you let me know your order number I'll explain to you why your server is not up yet and when it will be up. If you have been waiting that long it will be up very soon, I can now also provide you with a truthful ETA as our backlog has pretty much been cleared. Edited July 29, 2012 by Jonnerz Share this post Link to post Share on other sites
Sad Clown 2 Posted July 29, 2012 We can't find the order number but here's the Transaction # (9V7790225A257052S) and Invoice # (33315)Thank you. Share this post Link to post Share on other sites
hockey4life8@live.ca 4 Posted July 29, 2012 ETA on 9440599504? 1 Share this post Link to post Share on other sites
jonnerz 33 Posted July 29, 2012 (edited) We can't find the order number but here's the Transaction # (9V7790225A257052S) and Invoice # (33315)Thank you.Sorry for the current 24 hour wait on your order. Your are not far in the queue and I can safely say you will be up within the next hour or two. I won't sleep until it's up! (It's 4AM right now :( )ETA on 9440599504?About the same as above. You've currently been waiting 5 hours but our Dallas queue is much smaller than New York. Edited July 29, 2012 by Jonnerz 2 Share this post Link to post Share on other sites
hockey4life8@live.ca 4 Posted July 29, 2012 About the same as above. You've currently been waiting 5 hours but our Dallas queue is much smaller than New York.Still hasn't come up... Share this post Link to post Share on other sites
joebyrd 2 Posted July 29, 2012 I have also ordered a server on friday morning and it is not up yet. They did answer my tickets in fair short amount of time but to recieve some sort of notification would be nice as far as when the server will be live. Share this post Link to post Share on other sites
Kalosioo 0 Posted July 29, 2012 Hello,I have paid yesterday (14h) for a monthly abonnment for a standard dayz server. Today my order is alway on status "Pending" after 20h the order is not setup. Why is it so long ? When my server will be ready ?Myorder number is 7426584222. Share this post Link to post Share on other sites
mail@borisk.biz 28 Posted July 29, 2012 hello,i have a abuse for youhttp://dayzmod.com/forum/index.php?/topic/50178-name-faker-de88-hosted-by-abg-dayzhostingcom/please do anything Share this post Link to post Share on other sites
Jevi 0 Posted July 29, 2012 Hey there, sorry to bother you again, but could you check ticket #220471Thanks :) Share this post Link to post Share on other sites
yodoames 1 Posted July 29, 2012 (edited) For those of you looking to purchase a server from this company, expect long waits and piss poor customer support. Incredibly dissappointed in the services I have received thus far. If my issue isn't resolved by 1400 UTC -5, I will be demanding my money back. ticket #740393. Edited July 29, 2012 by yodoames Share this post Link to post Share on other sites
jackoire (DayZ) 2 Posted July 29, 2012 (edited) Please check ticket # 553328Whole server was nuked because i couldn't update to latest hive. Edited July 29, 2012 by jackoire Share this post Link to post Share on other sites
Sad Clown 2 Posted July 29, 2012 Sorry for the current 24 hour wait on your order. Your are not far in the queue and I can safely say you will be up within the next hour or two. I won't sleep until it's up! (It's 4AM right now :( )Thank you very much! The server is now active. Much appreciated. Now we just can't find the server or connect to it and also lost all control panel options... Is there some kind of Host Altitude Control Panel tutorial? Being new to the whole server thing this would be really helpful because the Control Panel UI is quite overwhelming. We are not sure where to start, (Config, Server name, updates, etc..)PLEASE HELP!Ticket #740393 Share this post Link to post Share on other sites
Haxxx 0 Posted July 29, 2012 ETA on Order Number: 6595387598Its been roughly 24 hours.Thanks,Haxxx. Share this post Link to post Share on other sites
semipr0 402 Posted July 29, 2012 New York node that US 401 is down, cannot reach the server via FTP either.Cpanel administration is sluggish and unresponsive......ping to IP is showing 100% loss.The rack 401 is on is not communicating to the outside world at all as of this time. Share this post Link to post Share on other sites
marcus.sawyer@gmail.com 1 Posted July 29, 2012 can you please get US 401 back up, thx ticket # #191788 Share this post Link to post Share on other sites
hockey4life8@live.ca 4 Posted July 30, 2012 anyone else have the problem when they run their server it doesn't respond to query? Share this post Link to post Share on other sites
