So I recently started a private server with Vilayer

[boxman61 14]

So I recently started a private server with Vilayer.com and i'm not sure if anyone else experienced this problem but after last nights maintenance all the characters were wiped but the persistent items remained. After warning everyone to keep their most valuable items on their person and this happening I have a lot of pissed off players to deal with.

 

I contacted Vilayer about it and this was there response which seems contrary as all other privater servers were left alone.

 

"This is due to today's update affecting Private Shard servers which required Bohemia
to wipe them. Normally weekly updates would only affect persistence data, this one
was a one off. Apologies for this.
"This is due to today's update affecting Private Shard servers which required Bohemia

to wipe them. Normally weekly updates would only affect persistence data, this one
was a one off. Apologies for this." -Vilayer
 

[Valdenburg 200]

So I recently started a private server with Vilayer.com and i'm not sure if anyone else experienced this problem but after last nights maintenance all the characters were wiped but the persistent items remained. After warning everyone to keep their most valuable items on their person and this happening I have a lot of pissed off players to deal with.

 

I contacted Vilayer about it and this was there response which seems contrary as all other privater servers were left alone.

 

"This is due to today's update affecting Private Shard servers which required Bohemia

to wipe them. Normally weekly updates would only affect persistence data, this one

was a one off. Apologies for this.

"This is due to today's update affecting Private Shard servers which required Bohemia

to wipe them. Normally weekly updates would only affect persistence data, this one

was a one off. Apologies for this." -Vilayer

 

Sorry but that is complete bs - Vilayer likes to lie to them customers just to have tickets closed.

[boneboys 7988]

Sorry but that is complete bs - Vilayer likes to lie to them customers just to have tickets closed.

Are you sure that "Vilayer likes to lie to them customers just to have tickets closed".

This is bordering on defamation/slander without justified cause.

Stop it.

[Valdenburg 200]

Are you sure that "Vilayer likes to lie to them customers just to have tickets closed".

This is bordering on defamation/slander without justified cause.

Stop it.

So you say its true what they say? "due to today's update affecting Private Shard servers which required Bohemia

to wipe them" Its just not and a lie - when vilayer got problems on they end they can say this but there was no general private shard wipe on this weeks maintenance.

[sneakydudes 278]

No it is not, its true they took money from my account x2 7 and 9 days earlier and wouldn't change the bec to the new version. They said its all BI doing and closed tickets.

 

I can say all I want as a customer. I was afraid to post here because your angry bone boys but it is true. They blame BI for problems, when they wipe my private hive and also close my slave as I had it paid for then once I canceled half way in the month they kept my slave un available after they moved it. Wouldn't tell BI to do the DNS. Slander? I don't feel its slander when I was ripped off.

 

I went to fragnet and its so much more up to date, and less hassel. The only thing I can say about them is the webpage was decent to work with.

 

As a business owner, I find that board line fraud. If I sued it wouldn't be worth it, because they aren't in my country. As a customer its frightening.

 

But I am sorry to hijack some ones thread but I feel some truth needs to be said after seeing this post. Sorry bone boys but sometimes things happen and I and our crew had some horrible dealings so far.

[boneboys 7988]

Point taken, I will nudge and bother some people.

 

I have split Topics to keep a clean Server Topic for boxman61.

[UKA Harrysoon 67]

I got the same "BI Private Hive update" excuse when my private hive with Vilayer was wiped on Wednesday, too. My server also crashed and was unavailable for 3 days. I didn't get a reply back from them about it for 2 days, although they did compensate me the days it was down for, but nearly 48 hours with no reply or notice with no idea what's going on with the server.

[Valdenburg 200]

Point taken, I will nudge and bother some people.

 

I have split Topics to keep a clean Server Topic for boxman61.

Greatly appreciated - thanks for this awesome moderation to let people know.

 

Boneboys you are the man! :D

[sneakydudes 278]

What bothered me the most, was making us pay taking the money out ahead of time. Then saying its bi fault we are forced to merge servers type thing. Then my slave I paid for got merged to somewhere I don't know where it went. I then proceeded to get frag net as they told me this.

 

 

04/02/2015 00:01

Department

Game Server Support

Priority

High

Status

Closed

 

 

06/02/2015 13:12

Hello Robert,

When we tested Steam Whitelisting with the current version of BEC (1.596) that on the servers, it worked without any issues, so this should still
be the case. However we do now have a Technician looking into this, it will need to be checked and approved by Bohemia before we can push
it out to all the DayZ SA Servers on ViLayer's network.

If you have any other queries or issues don't hesitate to get in touch.

Best Regards,

Names taken out to protect those.

 

Never heard a word about fixing it or nothing. We where left in the cold. So I asked the guys would you all mind working with fragnet its more money but what the heck they seem to show us the hardware we use, and appears we have the latest updates of BEC.

 

I can provide some more clarity into the unused funds that should be returned to us. Ill have to space it out so you can see what money was taken and how. It was done so tricky that they made the due dates like on the 2nd of the month but it wasn't due until like the 13th or something like that. The guys all said WTF.

 

Then the worst thing that still sits in my stomach. 2 servers paid for master and slave and my slave is totally missing for over 15 days since that initial BI merger thing they said. Too many servers? I dunno

 

So master was totally wiped prior to that message you guys got.

 

I have much more.

[sneakydudes 278]

They are still using today behind the times BEC. Never showed it updated on my servers.

 

 

I am sorry this is not my intentions to do these things, as all I want to do is play Dayz, and get things going with beta but this was important after seeing your guys messages.

 

Silence isn't good sometimes.

Edited March 14, 2015 by FIRMSneakydude

[Valdenburg 200]

What bothered me the most, was making us pay taking the money out ahead of time. 

 

I do not get why vilayer is taking money anyways.

For example fragnet is not ever charging money from you.

You pay them but they will never just "take money" from any bank/creditcard account

[UKA Harrysoon 67]

I kept my BEC server with Multiplay. Latest version, and great interface to use it with. Even if Vilayer had the latest version, it was horrid to use eitherway. No access to the BEC logs, no access to the actual BEC config file etc etc.

 

Either way with Vilayer, I'm on a final chance with them. We had an unintentional wipe with 0.54, too, as well as last week. Server disappearing. The server stopped restarting recently, too, so yet more issues to deal with. Despite hosting my BEC server with Multiplay, I did have a public server with them a couple of months ago, and had server issues (20 minutes to get the server back online after each 4 hour restart etc), so moved to Vilayer when opening private server. Guess if I do move I'll try Fragnet next.

Edited March 14, 2015 by Euphobia

[sneakydudes 278]

Well my experience is no way intended to sway you to any gaming server company. The support was mostly 24+ hrs. The responses where merger interruptions to our paid services. It was no way worth the money I spent personally. If I where to guess the down time vrs. paid time it would be close to 75-25% due to them not placing my servers on DNS with BI. That's frustrating when it is paid per day use.

 

Fragnet so far has shown me what server hardware we have, no bs 2min to 8hrs if a deep problem responses. Usually closed out within minutes to hrs. It does cost more however I feel its worth the change.

 

Partnering up with other master hives also is another good route btw.

 

I just wanted to explain that what you see isn't always what you get. Be aware of everything prior to purchasing a server even for 1 month. Talk to others and way your own level on them.

 

I just want to move past alpha so we can stop paying to test bugs, if you know what I mean. Otherwise hope that helps, and if you need more info please do PM me with questions of my experiences.

[Valdenburg 200]

 

 Be aware of everything prior to purchasing a server even for 1 month. Talk to others and way your own level on them.

Fragnet got a 5 day money back guarantee on all game servers ;)

 

I know it sounds like am promoting Fragnet a lot - and i certainly do since in my eyes they are the best DayZ host.

[stefeman 1]

Yeah same here.. And my friend was also wiped clean.

 

You know what? all of the providers suck balls at the moment. We'd be much better hosting them on our own.

 

You'll have to pay 125 usd month for 50 players server @ Fragnet and other providers are not any cheaper.

 

I would just order Quad core Xeon from OVH, SyS, or Online.net for 40 usd and run 4 servers instead if I could host myself instead of submiting to this current BS method.

 

It's as if you're punished when you try to contribute into this game by hosting a server when it's made so difficult and unpleasant thing to do.

 

So devs, is it really so important to protect the server files so you want to upkeep this forced promoted hosting?

Edited March 18, 2015 by stefeman