Vilayer and me!(Resolved)

[mrcrackerhd 7]

So yesterday i was looking into a new DayZ host as i was unhappy with HFB. I then bought one from Vilayer. So i create account log in buy a 40slot server get all the confirmation emails saying payment received. And today when i go to log in to check the status of the server after work i got this.

"Login denied! Your account is inactive or has been blocked."

WTF really?!... Looks like ill be filing a claim on paypal. Oh an to top it off their LIVE SUPPORT dont even work -_-. i hit the send button and nothing happens.

The topic i made yesterday about looking for a new host. http://dayzmod.com/f...ayz-hostsolved/

Edited July 25, 2012 by Mr_Cracker

[malphos101 71]

That sucks, but how is this a DayZ forum problem? bring it up with paypal and get a chargeback

[ryahn 112]

Well that sucks.

[Call me Graham 1]

Vilayer is a great host and hosts our server I cannot see this really happening

[mrcrackerhd 7]

That sucks, but how is this a DayZ forum problem? bring it up with paypal and get a chargeback

its called creating awareness...

Well that sucks.

yes it does.

[Disgraced 1123]

I would say....

Give it a little time.

Companies like this live off of their reputation.

I bet it's just an oversight.

[mrcrackerhd 7]

Vilayer is a great host and hosts our server I cannot see this really happening

well it did

[Orcworm 18]

How is that a scam? And a chargeback should be used as a last resort, not the first thing you do after posting about it on some random forum rather than sending them a support ticket.

[FlatFeet 46]

Hey dude, in the same boat as you.

I spoke with them yesterday and they are having a lot of issues, but are genuine about trying to get them worked out.

This is what I posted in another thread:

"

From my conversation with them, they had a really shitty string of events in a short amount of time:

Two updates were forced out through six-launcher without any notification or warning, so all their servers were instantly out of date. So they were flooded with update requests for their current clients

A patch was installed by their web host without warning as well, which is randomly blocking accounts and preventing them from logging in to their website (the issue I have)

They were flooded with orders at the same time as all of the other issues, so they are scrambling to get things done but are way behind

The way DayZ servers are hosted and set up is pretty unfortunate. Servers hosts have to manually take care of issues because they are the account holders for the ID's that have been whitelisted by the DayZ mods, so any small issue requires help from the server hosts themselves. Just a big shit storm right now...

This is actually the THIRD host I have tried to get for a server, and each time the story is pretty much the same.

"

A bunch of us are waiting on the teamspeak for one of the support staff to come on, here is their contact info:

TS3: ts3.vilayer.com

Skype (Johnny): capecodcaper NOTE: I work during daytime US hours and I will get to you ASAP!

Skype (Lee): lee.netarus

Skype (Ian): ian.thmpson

Edited July 21, 2012 by FlatFeet

[ryahn 112]

I went dedicated and havent had any problems

[mrcrackerhd 7]

Hey dude, in the same boat as you.

I spoke with them yesterday and they are having a lot of issues, but are genuine about trying to get them worked out.

This is what I posted in another thread:

"

From my conversation with them, they had a really shitty string of events in a short amount of time:

Two updates were forced out through six-launcher without any notification or warning, so all their servers were instantly out of date. So they were flooded with update requests for their current clients

A patch was installed by their web host without warning as well, which is randomly blocking accounts and preventing them from logging in to their website (the issue I have)

They were flooded with orders at the same time as all of the other issues, so they are scrambling to get things done but are way behind

The way DayZ servers are hosted and set up is pretty unfortunate. Servers hosts have to manually take care of issues because they are the account holders for the ID's that have been whitelisted by the DayZ mods, so any small issue requires help from the server hosts themselves. Just a big shit storm right now...

This is actually the THIRD host I have tried to get for a server, and each time the story is pretty much the same.

"

A bunch of us are waiting on the teamspeak for one of the support staff to come on, here is their contact info:

TS3: ts3.vilayer.com

Skype (Johnny): capecodcaper NOTE: I work during daytime US hours and I will get to you ASAP!

Skype (Lee): lee.netarus

Skype (Ian): ian.thmpson

Thank you for your informative response.

How is that a scam? And a chargeback should be used as a last resort, not the first thing you do after posting about it on some random forum rather than sending them a support ticket.

If you read the full post i said the support doesnt work...

[ryahn 112]

He check your PM

[v1ktor 59]

check out my sig

[shawnbayer75 83]

Sounds like your account got auto flagged by the ACP system and was locked, I'm sure they will sort out this issue for as it is super easy fix but takes a human to fix.

[mrcrackerhd 7]

He check your PM

just got it

check out my sig

ya saw that post after i posted mine. Its a shame really.

[mrcrackerhd 7]

Sounds like your account got auto flagged by the ACP system and was locked, I'm sure they will sort out this issue for as it is super easy fix but takes a human to fix.

ya i would hope so but i have no way to contact them as their support is also broken fml :(

Edited July 21, 2012 by Mr_Cracker

[andb52 12]

No way to contact them? Did you e-mail Johnny? Skype either Lee or Johnny? Get on teamspeak to talk with them?

[mrcrackerhd 7]

No way to contact them? Did you e-mail Johnny? Skype either Lee or Johnny? Get on teamspeak to talk with them?

sent a message to johnny, sorry i dont spam all the ways to contact them.

[FlatFeet 46]

Use teamspeak at: ts3.vilayer.com

They have support online now that is actively fixing issues (and just set up my server)

[D3AD_S1L3NT 13]

Sorry vilayer back to HFB...

~silent

[tickle_me_jesus 37]

Seriously, you just go around accusing a company of scamming you without any evidence of such crime?

scam (skm) Slang

n.

A fraudulent business scheme; a swindle.

tr.v. scammed, scam·ming, scams

To defraud; swindle.

Take it to court if you think you were scammed.

[FlatFeet 46]

I wouldn't give up on ViLayer yet, Lee just hooked me up large and fixed everything - try coming on teamspeak at ts3.vilayer.com and he should be able to get you straight

[Lee-Vilayer 51]

Hello Everyone,

Vilayer hasn't scammed anyone just to make a very valid point.

Our system is having some issues currently of which we're dealing with them as fast as possible.

If anyone gets the message,

Login denied! Your account is inactive or has been blocked.

Please ignore it

This issue is not directly down to Vilayer but is down to the component of which is used to integrate the billing system.

I am trying to make this issue very clear to everyone.

No ones account has been blocked or will be blocked.

[Lee-Vilayer 51]

Just to update everyone,

The company who develops the component is currently working on the system and is trying to resolve the issue ASAP.

We are also working extremely hard on the new system.

If anyone has any issues at all please just come onto our teamspeak at : ts3.vilayer.com

I will be able to help you better then.