IMIR31D

I have been having some issues settign up my server. i went with the host ViLayer and i am encountering problems. i bought their Arma 2: Day Z (arma2dayz) service. i have since gone through issues after the server was successfully provisioned, every time i started it up i received an email saying that the server has been debranded without me me paying for it to be debranded. it then goes on to explain that i should either submit a ticjket to buy debranding or to rename the server with the brand name. but here is the catch. there is no way i can rename the server, i have trawled across the console and have found no luck with renaming it. i have submitted some tickets and there has been no response from the staff. can anyone help me out?