Stiltz 0 Posted August 30, 2012 Is anyone else unable to get to the server administration page for an HFB server? or to the Support Ticket page off their site? or to the billing page? Share this post Link to post Share on other sites
fuzzyponcho 2 Posted August 30, 2012 ya looks like they might be changing the site or doing maintenance. Share this post Link to post Share on other sites
HostVenomLLC 0 Posted August 30, 2012 Check their twitter or some form of SocialMedia, they must be making posts about maintenance or site changes. Share this post Link to post Share on other sites
anthony_henson2003@yahoo.com 33 Posted August 30, 2012 We are at the moment in the process of moving the website and control panel. If you can not access certain parts of the billing system check the url of the page you are visiting and remove the S from https:// as that particular part of the website is still being re-enabled on the new web server. Share this post Link to post Share on other sites
PappaFae 3 Posted August 30, 2012 Alas, they decided to do this crazyness on the day they were supposed to bill my paypal site. So I get an email saying my server is shut down due to non payment and I can't even get ahold of their customer service to fix it. Pure genius.... Share this post Link to post Share on other sites
--------------- 24 Posted August 30, 2012 Ya I need to open a ticket also .... Share this post Link to post Share on other sites
kiotie 23 Posted August 30, 2012 If you need to submit a ticket, please use this link: http://hfbservers.com/billing/clientarea.phpIf that still doesn't work for you, feel free to PM or email me :) Share this post Link to post Share on other sites
domistyle 221 Posted August 30, 2012 We are at the moment in the process of moving the website and control panel. If you can not access certain parts of the billing system check the url of the page you are visiting and remove the S from https:// as that particular part of the website is still being re-enabled on the new web server.No offense, but maybe you guys should work on customer support and server stability instead of moving/changing the website every month? Share this post Link to post Share on other sites
anthony_henson2003@yahoo.com 33 Posted August 30, 2012 No offense, but maybe you guys should work on customer support and server stability instead of moving/changing the website every month?I would have agreed with this statement about a month an a half ago but currently tickets have an average response time of just under an hour and as far as server stability our servers are just fine, The only issues we have currently are directly related dayz/arma its self. Things like tents/vehicle saving which as you know is directly related to Dayz and people running there servers for long periods of time which arma does not handle well and as you probably know the longer the server runs for the longer join times are.We have never moved our website before simply re-designed it, this is the first time we have ever transferred anything to another machine. Share this post Link to post Share on other sites
--------------- 24 Posted August 30, 2012 If you need to submit a ticket, please use this link: http://hfbservers.co.../clientarea.phpIf that still doesn't work for you, feel free to PM or email me :)This link does not work .......................................................... Share this post Link to post Share on other sites
--------------- 24 Posted August 30, 2012 Can I pm someone because I have 2 servers on my cpanel and I my Dart want connect Share this post Link to post Share on other sites
PappaFae 3 Posted August 30, 2012 Ok...Kiotie...PMed ya. I'd really like to pay you guys...you know?!? Share this post Link to post Share on other sites
kiotie 23 Posted August 30, 2012 This link does not work ..........................................................Noted...Either wait it out or you can send me a PM/email at michael@hfbservers.com if you need assistance. Share this post Link to post Share on other sites
shiromikan 217 Posted August 30, 2012 No offense, but maybe you guys should work on customer support and server stability instead of moving/changing the website every month?What's wrong with the Customer Support? Server stability isn't an issue with HFB, either. It's the coding of ArmA2 and DayZ. Share this post Link to post Share on other sites
--------------- 24 Posted August 30, 2012 Noted...Either wait it out or you can send me a PM/email at michael@hfbservers.com if you need assistance.I sent you a pm Share this post Link to post Share on other sites
domistyle 221 Posted August 30, 2012 What's wrong with the Customer Support? Server stability isn't an issue with HFB, either. It's the coding of ArmA2 and DayZ.Didn't say anything is wrong. Just saying they should work on improving it instead of moving the website.I would have agreed with this statement about a month an a half ago but currently tickets have an average response time of just under an hour and as far as server stability our servers are just fine, The only issues we have currently are directly related dayz/arma its self. Things like tents/vehicle saving which as you know is directly related to Dayz and people running there servers for long periods of time which arma does not handle well and as you probably know the longer the server runs for the longer join times are.We have never moved our website before simply re-designed it, this is the first time we have ever transferred anything to another machine.We had a server from HFB once.We weren't pleased with it.Server was down for 4 days in a row while you guys had nothing better to do then redesign the website.Server came back after website was finished, was moved from germany to france without asking us and slow as hell.We cancelled our server. Share this post Link to post Share on other sites
anthony_henson2003@yahoo.com 33 Posted August 30, 2012 We are currently waiting for Comodo to get back to us regarding our SSL certificate. Until then ticket submitting and what not will be down. Feel free email the following addresses (CC them all to ensure a response) John@hfbservers.com Micheal@hfbservers.com Anthony@hfbservers.com and Adam@hfbservers.com with the issues you are experiencing. Share this post Link to post Share on other sites
massasster 0 Posted August 30, 2012 Ping times are great and the controls are fine.. Just really need our firewall settings checked so we can get game tracker to "see" the dang thing..Server Name: US 2776IP: 199.229.249.92Port: 2332Query Port: 2332 Share this post Link to post Share on other sites
shiromikan 217 Posted August 30, 2012 Ping times are great and the controls are fine..Just really need our firewall settings checked so we can get game tracker to "see" the dang thing..Server Name: US 2776IP: 199.229.249.92Port: 2332Query Port: 2332Should be good, now. Share this post Link to post Share on other sites
massasster 0 Posted August 30, 2012 Should be good, now.I'll let the tracker refresh and see what comes of it. Share this post Link to post Share on other sites
shiromikan 217 Posted August 30, 2012 @Doc, if isn't, send in a ticket.Locking thread as the site has been back up for a bit. Share this post Link to post Share on other sites
