Host Altitude - Server vanished from Control Panel.

[Azlum 1]

Hello HA admins, I just wanted to point out that my server was listed in the control panel after you activated it and now it has vanished. I submitted a ticket and made several responses and such and I have no clue what's going on. I just want my server to be up and running so I have a stable place to play.

Ticket number

#104126

Thank you, and I hope this can be resolved, I have already paid for the server and what not, If you could push back my bill date to when the server ACTUALLY starts running that would be great.

[Azlum 1]

And now it's back but says error in status again =/

Edited August 9, 2012 by Azlum

[Azlum 1]

Well my server WAS up and now it's in ERROR status again.

[bio88 4]

Well my server WAS up and now it's in ERROR status again.

My Hostaltitude server was up to, and now also in Error for the last 2 hours.

[Azlum 1]

Did it just get shut off? Or did you change a config file?

[bio88 4]

Did it just get shut off? Or did you change a config file?

I did an update of some battleye thingie. And been in Error mode since. No starting/stopping it right now.

[Azlum 1]

Yeah the same goes for me, this has been happening since I signed up. I haven't even been able to use my server yet and I signed up like at 1:30am on tuesday.

[bio88 4]

Yeah the same goes for me, this has been happening since I signed up. I haven't even been able to use my server yet and I signed up like at 1:30am on tuesday.

Exactly the same goes for me lol.

[Azlum 1]

I've been on servers these guys host and they are quality and such, but the waiting is killing me. Going to work 8 hours in hopes I'll be on my server after work for 4 days isn't exactly fulfilling.

[Azlum 1]

Have you also submitted a ticket?

[bio88 4]

Have you also submitted a ticket?

Yes i did, about 4 hours ago.

#427564

Edited August 10, 2012 by bio88

[Azlum 1]

Yep same here, though I closed an older one and opened a new one since I didn't have any replies on the old one. Granted I sent like a crap ton of spam, unfortunately. I know they're under staffed but I just want to have my server running, like everyone else. Is yours Dallas based?

[bio88 4]

Ours is hosted in Germany. We are europeans. ;)

[Azlum 1]

I wonder if all the HostAltitude servers are acting up right now.

[Azlum 1]

I really hope they aren't going to make us wait until monday for this.

[kyriel 45]

I really hope they aren't going to make us wait until monday for this.

I wouldn't be surprised... <_<

[Azlum 1]

Yeah I wont be a happy campy if that's the case.

[bio88 4]

Ive been checking the files, and it seems the exe files are just gone. The ones needed to launch it.

edit: Yup, the exes are gone from my file listing. Uploading them myself is not allowed, i can understand that, its for safety purposes. But its kinda of annoying when im trying to fix this issue haha.

Edited August 10, 2012 by bio88

[Azlum 1]

I have no idea what to look for on my side, all I know is I can't start the server.

Oh and I don't see the EXE files in my directories either.

Edited August 10, 2012 by Azlum

[Azlum 1]

They must not check the ticket's very often or something, I think I remember reading they only work on stuff from like GMT+1-3.

[shadow293 6]

After waiting a week after purchase, my server is running fine. No error for me atm in control panel. HA is probably the slowest host when it comes to answering tickets and getting things done but they do fix these things so patience is key. I know it's hard because I nearly gave up.

Edited August 10, 2012 by shadow293

[bio88 4]

They fixed mine, it was running just now. Thank you HostAltitude. But now its very unstable. I guess it has to do with 1.7.2.5 and all.

edit: Running normally now!

Edited August 10, 2012 by bio88

[Azlum 1]

I hope they fix mine soon too. =/

Edited August 10, 2012 by Azlum

[Azlum 1]

Looks like it's still on error.

[kev.long@live.com 5]

Have you just tried a clean re-install of the BattleEye + Day Z update? Maybe that will fix your issues but you might have to reconfigure things.