How long is a Whitelist IP change taking?

[(OCN)Vortech 65]

It took less then 30 minutes to get our instance IDs when we submitted our tickets.. We're 24hrs now going into a weekend waiting for an IPs to be changed. To make matters worse a rep JD rubber stamped my first ticket within minutes of sending it thinking I was asking for an active ID. I corrected his error and he asked me to submit a new ticket with the subject "Whitelist IP Change". Considering how quickly he rubber stamped it I thought we'd be done it no time, I couldn't have been more wrong unfortunately.

I figured a specific subject would get it done quicker.. I figured having just spoken to JD it would get have been done.. I figured being an active instance would get it done quicker.

So have you been in the same situation? How long did it take you? So far I'm being told 4-8 days by people in IRC. 20 minutes to get active IDs, 24+hrs to change some IP addresses.

Edited August 4, 2012 by (OCN)Vortech

[domistyle 221]

We requested an IP change too.

We ended up using a new instance ID.

[(OCN)Vortech 65]

We requested an IP change too.

We ended up using a new instance ID.

Thanks, we just submitted two new ones as well. I'm in IRC speaking with them and they're not looking to provide support. It was far faster getting new instances activated then waiting for ANOTHER rep to look at the ticket. We were planning on bringing more instances online anyhow. How long had you waited?

[domistyle 221]

Thanks, we just submitted two new ones as well. I'm in IRC speaking with them and they're not looking to provide support. It was far faster getting new instances activated then waiting for ANOTHER rep to look at the ticket. We were planning on bringing more instances online anyhow. How long had you waited?

We waited 2 days before we decided that it is smarter to get a new instance id.

We closed the ticket after the 2 days.

But tell me when they responded you.

Edited August 4, 2012 by DomiStyle