Vilayer Hosting

[Killerftw 0]

Vilayer host is really great, but it got problem which is support, the support chat is bugged and I have been 1 week trying to contact them through it but no hope, plus at tickets it takes more than 2 days to catch up with answer..

And now I am having this problem, I purchased a VPS at UK London and I recieved a VPS at netherlands???

And they don't even have Phone Number! No way to contact up.

[BwickFS39 9]

tried asking them where the company was located out of on the chat before i pick which host to go with they gave me a run around asking why I need that information very unprofessional. If you have something to hide that you gotta run people around to find out where the company is located then maybe we should choose not to do business with them if they can't answer a direct question. I also had trouble getting information out of them.

[machomanugget 26]

hey guys,

i have never had a problem with them, reply to my tickets just as fast as any other company.

allways answered my questions, i have a few services off them now and never had any problem.

have you tried there teamspeak support?

vilayer ts ts3.vilayer.com or skype for John and Lee

and as your psoting here messaged them directly?

cheers

[andb52 12]

Like Machoman, I've never had trouble contacting them to ask them questions.

Also, they're located in the UK. Lee told me when I asked him, and he also pointed out that it's on their website...

[Killerftw 0]

They have location options, I choosed UK - London, why would they make me it at netherlands? And OVH (the company they get servers from) SUPPORTS that location, so I got no idea whats going on, never had that issue in any other hoster, I choose UK I get UK.

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Haven't seen the comments above me, um .. I am now on TeamSpeak and now I am waiting with other guy for someone and still none is there.. and I got 2 tickets, 1 from yesterday and 1 from today's morning (been over 12 hour) and there is no answer on any.

---

hey guys' date='

i have never had a problem with them, reply to my tickets just as fast as any other company.

allways answered my questions, i have a few services off them now and never had any problem.

have you tried there teamspeak support?

vilayer ts ts3.vilayer.com or skype for John and Lee

and as your psoting here messaged them directly?

cheers

[/quote']

http://www.ip-adress.com/ip_tracer/94.242.227.26

Your server is netherland.

[machomanugget 26]

Luxembourg actually, but i already knew that thanks :)

hope you get things sorted over the weekend none the less..

[Killerftw 0]

Luxembourg isn't related to Netherlands? Anyways, its not London and its far from london... like 500KM.

And I am waiting at teamspeak, nothing :(..

[shawnbayer75 83]

Killer have you tried pinging a London server vs. a Luxembourg server?

[Killerftw 0]

Yes, for me its same thing, for my players London is better.

[machomanugget 26]

Hey Killer, no its not! more to the point, i had a UK based server first before the one i have now and there is 0 difference.. infact i would say the one i have now is more stable with a ping just as good.. mine was moved due to upgraded vilayer services

As you stated your VPS should be UK based.. if thats what you specified when you ordered then your right it should be what you asked for, the host all over the world anyway. Im sure it will be sorted out, maybe saturday night is just not the best time to get it all sorted right away it does not help you i know but shit happens..

i did have better luck checking TS though and like i say lee UK and john US means most of the time someone will be there to help..

Good luck

[Killerftw 0]

I am talking now to Jeremy, he seem helpful but he isn't for VPS's but gameservers, he is helping me a bit in my gameserver that I am hosting on my VPS .. which is really good, and I will be waiting for the VPS support team to help me about it :[

[machomanugget 26]

Ah right marvelous atleast you now have contact and im sure things will get sorted and i hope you feel a bit better..

[Killerftw 0]

I am waiting for Lee, atm... its already 1Am :/

[Killerftw 0]

2:30 AM? About more than 4 hours?? Still waiting.

[Killerftw 0]

4 AM! Nice.