Kean__1 144 Posted January 7, 2020 (edited) ......so, I gather you (BI) know about the issues with some of us being unable to access our rented servers as I have been following the Tweets, but my question is how are customers compensated in these cases. ......or do you plan to simply carry on without addressing this once the servers are again available? I would think it only fair to compensate those affected with extra days on their accounts as they are otherwise paying for a monthly service that isn't complete, right? EDIT: Now it seems my server is completely gone. It's not listed on the Community server list. EDIT2: Was finally able to log in last night. Got kicked out of the first session but was able to stay in the second for a couple hours. I guess I'll see if my server is still there today. Edited January 8, 2020 by Kean__1 Share this post Link to post Share on other sites
Kean__1 144 Posted January 9, 2020 Seems folks are viewing this thread although no one has responded (I didn't think BI would either), but I thought I would go ahead and update those interested with the latest info.... I contacted Nitrado about this issue with my server and while they didn't necessarily do anything to help my particular problem, they did respond to my inquiry about being made whole for the month due to missing service for a couple of days as I thought it was unfair that I should be paying for a service I am not receiving during that entire period. Nitrado responded by extending my server for a few more days to compensate me for the interruption in service. .....kudos to them for acknowledging my concern and following through with a solution that was appropriate. So, since yesterday I have been able to log on to my server and all seems well so far. Crossing my fingers the server issues are over since BI has yet to update their Twitter feed with an update. Share this post Link to post Share on other sites
Kean__1 144 Posted January 20, 2020 Well, for anyone following this, I'm done with this game. ....at least for now. I let my server rental lapse and won't be spending any more money until I see not only this issue fixed but also meaningful updates that address the long standing issues that plague the game for many of us. The icing on the cake was a Tweet I read from BI this morning regarding rentals not showing up as if this was some kind of new problem. .....it's been going on for a while now and they previously acknowledged it but never updated anyone on the issue. I'm really close to asking for a refund from Sony as some others have but then another side of me would really like to see them pull this off. The trouble is, their communication is horrible these days. They keep saying to use the troubleshooting site to report problems but they never interact with any of us on their either. ......bad way to treat your customers IMO / IME. https://mobile.twitter.com/DayZ/status/1219203304196124673 1 1 Share this post Link to post Share on other sites
