They stole my account and banned me from Dayz

[zukkahx 0]

Good night, on November 18th some hacker entered my account and changed my password and steam name, only today I had access to my account back, but when I joined steam, I received a message saying that I was banned from Dayz I don't know what they did to make it happen, but the thief managed to banish me. I have a conversation with a steam assistant to prove my innocence, it's in Portuguese which is my language, so here it is : https://i.imgur.com/zCUXG2B.png        https://i.imgur.com/RlfF6lf.png         https://i.imgur.com/5qejTul.png

 

below I'll leave the translated conversation for easy help: 

Me : Good night, this is my steam account, today I wanted to log in and I found that all my information changed! I have a thousand and one ways to prove that the account is mine, I have all the old account data, I also have the bank account number I used to buy my games, I can prove it all!

 

Assistant : I will be happy to help you resolve this issue. First, for security reasons, I need more information to confirm that you are the account holder. There are several ways to prove ownership such as Good Buy, credit cards, PayPal, product codes (also known as activation codes or CD Keys), Steam Wallet codes, and more. Please provide one or more proof of ownership in your response. If you cannot find a voucher, please explain the situation in your reply.

 

 

Me : 

Good morning, I can tell you everything that concerned my account, but I do not remember which bank account I made my purchase, I remember I used the ATM once, I just do not remember which account was made, The rest was for Steam code cards purchased from Retail de Coina in Portugal, where I have no further information on these purchase cards. I can give you proof that this is my account. My name is Gabriel Felipe Lemes de Oliveira, I was born on 10/16/2000 (although in the account the year of birth may be different because I don't think I was old when I created the account), the associated number was 926 926 832. My name on Steam was zukkahx and my email was gamerzuka3@gmail.com They managed to turn off my steamguard on 11/18/2019 at 9:37 AM, I know this information because they sent me an Email request to disable Steam Guard, and were able to change my password at the same time! I have all this hacker movement in my Email account, I don't know how he was able to confirm all these changes without entering my Email. I haven't been on Steam in a while and my steam friend (chilliadzhd) is a guy I've been playing Dayz for a long time. That same guy chilliadzhd gave me a gift from steam, I think it was Dayz, I don't remember very well! If you have access you can see that it is true. The games I remember owning in bibliotteca are Dayz, Arma 3, The Crew, Euro Truck Simulater 2, Battlefield Bad Company 2 I also remember that my photo was from CJ (Carl Jonhson) from GTA san andreas. If you can tell me any information from the account in which I made my purchases I could give you the rest of the necessary information about it.

 

 

Assistant : Hello Gabriel, Thanks for contacting us. After reviewing your account, I could see that it was actually compromised. But don't worry, I'm here to help you regain access to your account. I reset your account password and we send your login details to the email address you used to contact us. If you can't find our message, check your spam folder and trash. For security reasons, your account will be prevented from trading or using the Community Market for 15 days. If you would like to learn more about preventing unauthorized access to your account, we recommend enabling the Steam Guard Mobile Authenticator. You can also check our account security recommendations to keep your account more secure.   I hope I helped you, now you can now log back in and play your favorite games. Please let me know if you have any further questions. Best Regards, Mariana

 

 

 

Me : Thanks so much for the support you needed, I was going crazy already, I hope you have a great night, all the best and best for you! Hello, I have another problem, the person who stole my account she banned me from Dayz somehow when I go to steam appeared: Your account has been permanently banned on DayZ by BattlEye on behalf of the game team. You can view the game ban status of your Steam account, as well as a list of games affected by a specific ban in your ban history. Please refer to the game ban article for more information on the method used to ban gaming accounts.

 

 

I leave here the conversation to facilitate you, I say thank you very much for your help, I like Dayz very much and I have almost 400 hours of game, it's a shame that happened! I'm waiting for help, thank you very much.

 

ps : My name on Steam is zukkahx

 

[MaVerick_GDZ 148]

If you are talking about a Battleye Global ban I suggest taking your appeal to Battleye directly since the dev team can't help you with that. With prove like you posted your chances might be good.

[zukahx 0]

i need help, people of battleye dont respond me, i tried 10 times to talk to suport....