New Server Signup and Ticket System

[shawnbayer75 83]

It has been talked about for weeks now and I am happy to announce that the new automated server signup system is now complete and live. This signup system also includes the ticket system.

Automated Server Sign Up System

Prior to this system you would of had to email us and hope for a reply back from us to manually assign you an instance ID, etc. Now all you need to do is visit support.dayzmod.com you will need to click "Sign Up" to register for a new instance ID and provide us with the same information as always. Once that is done you just submit your order. One of the admins will review your order and either click accept or reject. Once your order is accepted you will receive an email from us containing your new Instance ID and assigned country code. Upon approval your server's IP will usually be whitelisted automatically. You will be able to see the status from your client area.

Existing Servers

First off let me get this out of the way, you do not need to get a new Instance ID or Country Code but you will need to sign up in our system to have your server imported.

If you have an existing DayZ server that has already been setup and running please visit here to sign up for a new account in the system. Once that is completed please open a ticket in our Server Import Department and provide us the details asked for. Once this is done a Staff member will manually import your server into our new system.

Ticket System

The ticket system is designed to replace our current contact form on the website. It is to be used for issues that server hosts are unable to solve by visiting the forums or with general server knowledge.

It is also to be used by users who require assistance with account "crippling" issues (i.e. your character is broke and you cannot play).

Knowledgebase

Found here our Knowledge base at this time is limited to general server issues but over this week and the coming weeks you will see it grow to include many issues and simple fixes.

This post is locked as it is a clone of the official announcement.

To reply or comment on this post please click here.

Edited July 11, 2012 by Dante-shawn