Warning about g-portal.de - My story and my nightmare

[giantunicorn 1]

If this is in the wrong forums feel free to move it.

 

As a former owner running Dedicated DayZ Epoch servers for 7 months, player database shrunk around christmas, 1 month I go, I no longer saw the player amount I needed. Costs where running high and I needed to look for other solutions. I started looking into shared hosting.

 

I looked around the internet for reviews of server providers in EU that had gotten "good" reviews.

I ended up with g-portal.de

 

It was €26 for 50 slots non branded server ($36](payed it all, after one day they slap a  "monthly fee" for €1,22 which I also payed)

Server setup took about 6 hours.

And all was fine and dandy, until I started the server again and let the players join.

 

From hour one we got constant desyncs and server went down due to ddos attacks.

I contacted their support 1-2 times a day hoping for a fix to their problems, where I would always get a reply "Is it better now?"

Server was unplayable, they offered me to move me to another server which I accepted, hoping the problems would fix itself.

They didn't.

 

So, kept trying support for some more days. (server was unplayable at this moment)

Kept getting reply "Is it better now?"

 

As a last resource after 10 days, I wrote them a email asking them to fix their issues or give me my money back.

It took 3 days get an reply.

 

"We don't give refunds and there is no paypal buyer protection on virtual goods"

They then closed down my server. Sending me a new invoice for a whole month that I would have to pay to have my server "given" back.

I of course disputed this, sending them my paypal transaction id.

 

(Yes, I made a paypal dispute which I lost due to you having no buyer protection when you buy services online)

 

It was time to cut my losses and move on.

I found a new host.

 

Now, 25 days after I get threatened with Inkasso/Collection if I don't pay a invoice of €31 which will go after my credit rating in real life.

 

This is my story, to let you know about this company hosting Epoch mod.

 

___

Best regards

Martin aka GiantUnicorn

Edited March 25, 2014 by giantunicorn

[syndicatefaction 118]

Ouch, your copy and paste has made it too difficult to read...

[Testwd3r235 2810]

If this is in the wrong forums feel free to move it.

 

As a former owner running Dedicated DayZ Epoch servers for 7 months, player database shrunk around christmas, 1 month I go, I no longer saw the player amount I needed. Costs where running high and I needed to look for other solutions. I started looking into shared hosting.

 

I looked around the internet for reviews of server providers in EU that had gotten "good" reviews.

I ended up with g-portal.de

 

It was €26 for 50 slots non branded server ($36](payed it all, after one day they slap a  "monthly fee" for €1,22 which I also payed)

Server setup took about 6 hours.

And all was fine and dandy, until I started the server again and let the players join.

 

From hour one we got constant desyncs and server went down due to ddos attacks.

I contacted their support 1-2 times a day hoping for a fix to their problems, where I would always get a reply "Is it better now?"

Server was unplayable, they offered me to move me to another server which I accepted, hoping the problems would fix itself.

They didn't.

 

So, kept trying support for some more days. (server was unplayable at this moment)

Kept getting reply "Is it better now?"

 

As a last resource after 10 days, I wrote them a email asking them to fix their issues or give me my money back.

It took 3 days get an reply.

 

"We don't give refunds and there is no paypal buyer protection on virtual goods"

They then closed down my server. Sending me a new invoice for a whole month that I would have to pay to have my server "given" back.

I of course disputed this, sending them my paypal transaction id.

 

(Yes, I made a paypal dispute which I lost due to you having no buyer protection when you buy services online)

 

It was time to cut my losses and move on.

I found a new host.

 

Now, 25 days after I get threatened with Inkasso/Collection if I don't pay a invoice of €31 which will go after my credit rating in real life.

 

This is my story, to let you know about this company hosting Epoch mod.

 

___

Best regards

Martin aka GiantUnicorn

Good warning for others who may be thinking of doing the same, shame you had to accept the loss though.

Edited March 25, 2014 by MacabreLlama99

[Zombiegirl 3]

How exactly is it going to go on your credit???? LOL! They dont have your SS number do they?