Vilayer Server wont install anything

[SpanChie 0]

hi 

i order a vilayer server 2 days ago i can now finally log in
but i cant do anything i mean i really cant install anything.
It say i have to install the mysql server first, so i click on install only to recieve the following error.

Error accsess to the path C:/TCAfiles/user/Richardd/18222/mysql/bin/mysql.exe' is denied

i cant do anything 
support is sooooooooooooooo bad i can drop a ticket but it takes 4 days for them to read it

is there anything that i can do?
without wasting time on there support ticket system

or shall i just refund my money tru paypal and go with HBF 

i dont want to spent again a weekend on trying to get it work

thanks
Richard