HFBservers Review - Great Hardware - No Customer Service

[SarahFleur 3]

After trying to find the best, most stable servers, I was repeatedly told to try HFBservers.com. I paid an extra $15 for their "full managed support", thinking they would easily fix any problems I had.

I was completely wrong. Here's my first message to them, asking why I couldn't pick a custom loadout, one of the features they advertise (it starts at the bottom):

HFBservers.com Bad Customer Service 1.png

I had also asked them to increase the amount of vehicle spawns, as they advertise. Sadly, there were no noticable custom vehicle spawns and *no helicopters at all*. That isn't to say they flat out lied, it's just saying that from my perspective there were 36 vehicle spawns to begin with, and 36 vehicle spawns to end with. If you want a server with 300 or 500 vehicles, they will *not* be doing that for you, and they don't have any way to automate that. Based on their advertisements, however, you would think they could, since they tout their ability to add custom spawns. They just don't list how many they'll actually do.

Since they didn't fix my problem the first time, I had to message them again, as seen here:

HFBservers.com Bad Customer Service 2.png

So it's been three days since I rented the server, they ignored the real problem the first time, hopefully the second times the charm, right? Wrong:

HFBservers.com Bad Customer Service 3.png

So, did they do the right thing and refund the money for the non-functioning server they provided? Of course not. Instead they tried to convince me that everything worked perfectly:

HFBservers.com Bad Customer Service 4.png

This was their final response, and mine:

HFBservers.com Bad Customer Service 5.png

Give them money at your own risk. I will never use them as a host again. Maybe, *maybe*, if they did a big announcement saying they'd fired their customer support team and hired a real one. Till then, this host has excellent hardware if you are a do-it-yourselfer. If you don't know databases inside and out, AVOID THIS HOST.

A shame too, because I haven't heard of any that come higher recommended, or with better hardware.

Edited February 24, 2013 by SarahFleur

[bloodbullet 11]

So, if im reading this right your custom loadout did not work so you said your server did not work and is unplayable?

I also see from the last response on the 4th pic that they finally found the issue and added a fix to the update section is that not a solution?

I have to say that you can't really blame them for issue with reality, the private hive area is sort of a mess right now with the discontinuation of bliss which every host used.

And as I have seen several times on these forums, dayz.st is meant for noobs, and hfb is meant for people who want the ultimate control.

[bloodbullet 11]

Also forgot to add, if you are really this broken up over what I can assume is a 20-30 purchase I feel bad for you. I mean for you to state that "I have unlimited time to spread this info" is just sad, I mean really I will send you $20 if it helps.

And yes I have always supported hfb and will continue to do so, they treated me well so ill treat them well. Its as simple as that.

[SarahFleur 3]

They treated me poorly. They said they'd found the fix AFTER I requested the refund. It's not like I somehow knew right when to request the refund to spite them, that's stupid.

They advertise a server with a customisable loadout. They did not deliver one. It's that simple.

I'm an adult and make over $35,000/year on my own. I do great, and $30 is nothing. If you don't value $30, that shows a lack of financial maturity on your part, not mine. I'd rather save money and invest, not waste it on services that don't deliver what they're supposed to.

I paid for their "Full Managed Support" (correction, I paid for "Mysql and Bliss Help/Management", regardless, the only thing I needed help with was the database, which is clearly included in my purchase) which they advertise is for the "non-experts", so yes, I am a noob and regardless of whether you're aware of it or not, they do advertise a "noob-friendly" option and they charge almost the equivalent of a second 20 person server for the privelege, so I feel like I paid for what I was expecting, and all I expected was service in under a week. That is not much to ask for.

At no point did they explain that what was happening to me was or was not an isolated incident. Indeed, they seemed to be completely unaware of the problem until I could name the exact map it was happening on. Obviously this was not affecting their other customers, or they would have said "Yes, we're aware of this problem and are taking steps to fix it".

I'm glad you support them, but please don't sabotage my legitimate review with your fanboyism. It's great that you "already knew they were not for noobs" but they are frequently suggested to people new to DayZ, and you're bordering special for not realizing that ahead of time.

Thank you very much.

SF

Edited February 24, 2013 by SarahFleur

[SarahFleur 3]

I mean for you to state that "I have unlimited time to spread this info" is just sad, I mean really I will send you $20 if it helps.

As I stated, I'm a disabled United States Marine. It's not like I can go jogging at the park, get some surfing in, and then go dance at the clubs.

Anything else you'd like to add to make yourself look foolish?

Edited February 24, 2013 by SarahFleur

[bloodbullet 11]

Its worth mentioning that its not fully managed its "Mysql and Bliss Help/Management $15.00 USD" That to me implies help with mysql and bliss database stuff. A fully managed anything will cost you a large chunk of change, something they are clearly not offering or implying they are offering.

Oh and just since you seem like an arrogant fool, your loadout issue most likely had nothing to do with the database at all was probably a reality/bliss file that was bugged or had a flaw in it, Im not sure you understand how things like that work but I can tell you that they had no need to help you, they could have simply said. "Issue with reality, gotta wait till they fix it" But no michael took the time to go through what I can only assume is a large amount of files and code to find and fix the issue.

Also just stop with the marine crap, its not going to get you any respect when you act like you are above others, or your time is better then theirs. I have seen things like this posted all over, you people seem to think that adding that to your conversation will some how get you the respect of the people in the convo. My father worked 38 years in a steel mill did he think he was better or his time was more valuable then those working at a corporate office? no he did not.

You can talk all you like and say what you want, But in the end I know I am living life to the fullest. I will wake up tomorrow, enjoy a day with my wife and kids and not even think about what happened tonight. The government has many great programs for those who were injured while serving take a look into them, try to live life rather then waste your time on a forum arguing with another person you will most likely never meet, Over a server review.

I will not be replying again to this thread as I have made my statement, you can feel free to reply to "make your point" or "get your word out" but in the end you are just going to be arguing with yourself and of course to the amusement of the many teens and under that play this game. You posted your review, its there its never going away the internet now knows that 1 person was not happy. Consider your job done and move on, get some sleep, wake up tomorrow and just enjoy life, its too short to spend on forum.

[SarahFleur 3]

Are you a troll or a shill or both? I never said I deserved respect for being a Marine, it's what I am and likewise, I point out that I'm disabled because I am :/

You can mock that all you want, it shows a lack of character on your part, but I think you're quite fine with that. I don't think you're really having the effect on me with your words that you're trying to. To put it in meme-speak so that I'm sure you'll understand it, "I ain't even mad".

Just because I'm currently renting a server doesn't mean I can't go out and enjoy the world, I have a fine life, although I'll note that's not in any way part of what this topic was about.

I'm glad you've decided not to respond anymore, because you never offered this thread anything of value in the first place, and if you do respond again, it'll show that your word is essentially valueless, although quite frankly I don't think that demonstration is necessary for anyone reading to be aware of it.

You seem quite young for someone who claims to have the life you lead. Not saying you're lieng, just saying that being over a certain age and having more pieces of paper than other people in no way signifies adulthood, much less any degree of maturity. For example, Lil Wayne possesses tremendous wealth, from your perspective, yet at the same time he's considered a complete joke to others.

Congratulations on being materialistic, lacking empathy, and being outspoken and brash. While those are not attributes that I admire, I do understand they go very far in business. All of this, accompanied by the fact that you responded immediately after I posted this, makes me wonder quite a lot about you. The thing is, I did notify HFBservers about this post as soon as I made it, and here you are, just a few moments later. What a non-surprise.

I don't know why you're here or what your purpose is, it's obvious you're trying to cause me to have some emotional reaction, yet you haven't managed to do that at all. I feel sorry for anyone that lacks the ability to empathize or work constructively with other people.

You know, I never came here to accuse HFBservers of astroturfing, I just wanted to post a review. That's a normal thing to do when someone is particularly either pleased or displeased with a service.

But twelve minutes after I told HFBServers that I was posting this, and gave them the link so that they could give their side of the story (I can post screenshots of that as well), "some random person who happens to champion HFBservers" shows up to dispute it, and in the most reprehensible of ways; mocking my disability, accusing me of seeking celebrity for being a human bullet sponge. You just coincidentally got here 12 minutes after I told HFB about this post, yet no one else has said anything in the hours since.

There's a phrase that goes along the lines of "handing someone a rope so that they can hang themselves", and I think that fits here pretty well. If you're not a troll trying to make HFBservers.com look worse than they already have, you're an extremely close approximation.

Have a nice day "bloodbullet".

SF

Edited February 24, 2013 by SarahFleur

[SarahFleur 3]

The government has many great programs for those who were injured while serving take a look into them

The Navy Seal who shot Osama came home to no benefits at all.

You haven't got the slightest idea what you're talking about. You're just like "Oh, vets get benefits anyway" and wave it off.

I spent seven years fighting for mine.

I have absolutely no respect for the things you've said here, and less for the person who said them.