Vilayer service ticket for Instance IDs/misc problems

[Tun Tavern Crew 2]

Hello all!

I've got a couple of questions for those admins out there that use Vilayer for hosting a managed server:

- Once your server was up and running, did you have to send in a support ticket to get an instance ID? Right now, my server says it is "unofficial" and not connected to the hive. It also has a generic server name: "DayZChernarus"...

- If you have put in a support ticket with Vilayer, how long did it take to for them to respond to you?

Thanks in advance for all your help/input!

-TTC

[zombietampons 6]

12 Hours. I'm currently in the vl TS Server and they're acting like there is no problem. Here is my response to my support ticket.

Chernarus is being worked on presently, I would suggest using a different map for the time being.

Best Regards,

Casey Baer (Support Technician)

Vilayer LTD | www.vilayer.com

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Ticket ID: #654879

Subject: DayZ Server Loading Screen

Status: Closed

Ticket URL: http://www.vilayer.com/cl/viewticket.php?tid=654879&c=RizJXUCZ

[Tun Tavern Crew 2]

12 Hours. I'm currently in the vl TS Server and they're acting like there is no problem. Here is my response to my support ticket.

Chernarus is being worked on presently, I would suggest using a different map for the time being.

Best Regards,

Casey Baer (Support Technician)

Vilayer LTD | www.vilayer.com

------------------------------

----------------

Ticket ID: #654879

Subject: DayZ Server Loading Screen

Status: Closed

Ticket URL: http://www.vilayer.c...4879&c=RizJXUCZ

Zombietampons,

Thanks for the reply... what's the Teamspeak server address that you were on with the technician? Have they resolved your problem yet?

-TTC

Edited October 21, 2012 by Tun Tavern Crew

[zombietampons 6]

After threatening to cancel the service for our3 Servers it was restored within 5 Minutes.