ballistics

My name is ballistics and I was on when Rep was banned in this game. We started palying about a week ago and are both new players. We very much enjoy this server because of the low pings for us and our friends. Rep was theatened to respond to an accusation through chat but we do not know how to fix the broken chat for us. We would really appreciate more help with in game errors from admins instead of being accused and banned for trying to turn into a bird? Thanks for your time.