SurvivalServers (DayZ)

The only reason you got a 502 today is because we are still doing a few updates on our new web server and we had to bring everything down for a few minutes at a time. The issue has been fixed. You are on our Germany server if I remember correctly, we have already told everyone that the Hard drive failed on one of our servers in Germany, we are still waiting for the host to fix our server. You will be compensated! PROMOTION!!! $15 off any private hive server in Phoenix Arizona or Jacksonville Florida! Use coupon code PHAZ for $15 off lifetime discount! The $15 discount is a recurring monthly discount that never expires. Coupon Code: PHAZ Only 3 servers left at these locations, act fast! There is also a $5 promo for any server at any location! Use coupon code SAVEDAYZ for locations besides the 2 above. Order Form: http://www.survivals.../cart.php?gid=9

There are actually no 502 errors now.. read our thread and emails. We've fixed this. Our support response time is within 24 hours, as it's always been. Once again, no surprise there. 3 days for activation? What are you referring to? We set up servers within 24 hours also so I know you can't be referring to that.

Monkza: I'm not sure when you typed this reply, but the 502 issue has been largely reduced as of yesterday. Please let me know your ticket # and I will fix up your server no problem. PROMOTION!!! $15 off any private hive server in Phoenix Arizona or Jacksonville Florida! Use coupon code PHAZ for $15 off lifetime discount! The $15 discount is a recurring monthly discount that never expires. Coupon Code: PHAZ Only 3 servers left at these locations, act fast! There is also a $5 promo for any server at any location! Use coupon code SAVEDAYZ for locations besides the 2 above. Order Form: http://www.survivals.../cart.php?gid=9

PROMOTION!!! $15 off any private hive server in Phoenix Arizona or Jacksonville Florida! Use coupon code PHAZ for $15 off lifetime discount! The $15 discount is a recurring monthly discount that never expires. Coupon Code: PHAZ Only 3 servers left at these locations, act fast! There is also a $5 promo for any server at any location! Use coupon code SAVEDAYZ for locations besides the 2 above. Order Form: http://www.survivalservers.com/cart.php?gid=9

Yeah - that mysqli error is going to be fixed shortly. For now, don't worry about it - should not affect using phpMyAdmin at all.

Check the previous post we made about the website being down, we will look into your account to ensure you have received proper compensation. NOTICE: We're in the process of fixing the 502 errors right now. SurvivalServers.com should be down for <1 hour

NOTICE: We're in the process of fixing the 502 errors right now. SurvivalServers.com should be down for <1 hour

Regarding the 502 errors, I've made it very clear that we are switching servers to fix this issue. That will be happening today/tomorrow - depending on a few factors. Should be done by Sunday -- latest. Regarding the Germany server hard disk failure.. hard drive failures happen and some times they are not recoverable (like in this case). The datacenter attempted to recover the hard drive but was not successful, which is why it took so long. Unfortunately, all data was lost on that server but we have a backup of important stuff like server information / configuration variables / etc. We'll be reinstalling your game service tonight and compensating for the downtime.

Yes, we did offer people compensation for downtime, but only if the server was actually down. If your server was still running and you had the ability to start/stop and edit the database, then you were not compensated. You have to expect regular maintenance on some of the tools, the map tool is just an available option that we do not even charge extra for. It comes with the private server as an added feature. Also, Grumpyhamster is correct. There is a way around the 502 errors. Use a program like MySQL Workbench or HeidiSQL. This will let you use your database with no 502 errors. On the other hand, we just bought our new web server about 2 days ago and we are still waiting for it to be setup. Once it is setup, the 502's will be gone.

If anyone is having trouble with trying to upgrade to 3.7 we will be going through everyone's tickets on 10/25 and helping everyone fix their servers up!

For those of you who might not have noticed, we are now offering tons of new Maps, including the new Namalsk map. All customers can use this map and any other maps that we offer at any of our available locaitons. The maps can also be switched very easily, just ask us for help. Use Promo Code SAVEDAYZ to get a $5 lifetime discount off your order today! (Coupon ends 10/28 11:59 PM PST) Features you get with a Private server: -phpMyAdmin Database access http://www.survivals...ments.php?id=14 (modify vehicle spawn locations, change vehicle types, change player inventory and new character inventory. Place custom buildings and build your own bases!) -Map Tools (This is a feature offered that shows in game vehicle locations, we are also adding more features to this shortly) -DayZTools http://www.survivals...ments.php?id=15 (Spawn new vehicles fully repaired or partially damaged, remove wire fencing and tank traps) -TC Admin login (Start/stop your server. Setup scheduled restarts and MOTD) -BEC and Anti-Hax optional (Keep the hackers out!) -Bliss 3.7 (Stay up to date with the latest bug fixes) -rMod Optional (Spawn in tanks/jets/choppers and more) -Whitelister Pro (Protect your server with an optional whitelister) Namalsk Screenshot:

That's an easy fix and is related to installing Bliss v3.7 before we made an adjustment to it (within 30 minutes of launching it last night), please submit a support ticket or reach out to Chad on teamspeak to resolve it.

Thanks so much for your support and realizing that yes we may have issues here and there, but we are always trying to solve these issues. It really means a lot to us that there are people who appreciate all of the hard work we are doing. Glad everything went well! Maxxgold why do you continue to post here? You have cycled through just about every dayz server host there is, and no host seems to be able to make you happy. 3.7 is a flawless release, and most of our customers are not having any of the problems you are speaking about, especially after this last update. So please stop spamming the forums and let people decide for themselves. You do realize we offer refunds to our customers if they file a cancellation request and it is a valid reason. You never submitted a request, you just decide to do a paypal dispute after 3 weeks. You say our servers are crap? We use Dual E5-2620's that have plenty of resources. Let me know if this seems like something a "crappy" host would do: Bliss v3.7 is released and now available in your TC Admin "Mod Manager." It's very important to follow these steps to avoid server issues/downtime. We've tested extensively with every possible option and map to ensure a stable release. ** Community Hive Users -- The Bliss v3.7 update is VERY IMPORTANT- your v3.6 server will experience issues with players not syncing / vehicles / tents not syncing correctly if you do not update ** Bliss v3.7 Change log: - New maps; Fallujah, Zargabad, Namalsk (this map ROCKS) - [optional feature] Care packages; randomly spawned care packages will appear on your server on each restart (like heli crash sites) if you have this option enabled - **PRIVATE HIVE CUSTOMERS** Building spawns; constructable buildings can be placed in your building & instance_building tables for permanet constructables - Vehicle spawns for Namalsk (Fallujah coming soon) - Bug fix: humanity not updating properly Zargabad / Fallujah: NO vehicles at this time, working on it! Namalsk: Up to 35+ vehicles! Bliss v3.7 Installation Instructions 1. TC Admin -> Stop your server 2. TC Admin -> Mod Manager, uninstall v3.6 or v3.5 depending on which you are running 3. TC Admin -> Configuration Files -> server.cfg Config Editor, select the new settings you want (World, Bliss Settings) and save 4. **PRIVATE HIVE CUSTOMERS ONLY** Go to TC Admin -> Configuration Files -> server.cfg Config Editor, make sure the phpMyAdmin user / pass is set correctly (matches your phpMyAdmin info) 5. TC Admin -> Configuration Files -> bliss.ini Config Editor, click Save 6. TC Admin -> Commandline Manager -> Choose the world you want (must match server.cfg World) 7. TC Admin -> Mod Manager, install v3.7 8. TC Admin -> Mod Manager, install the map update that associates with the World you intend to play (must match server.cfg World) 9. DayZTools -> Server Settings, make sure the Time Zone is what you want and press Save Settings 10. DayZTools -> Run Task, wait to finish 11. TC Admin -> Start your server ** Make sure you have installed the map you are playing (for example, Namalsk) from DayZCommander before trying to log in to your server! ** Fully Managed Customers Please create a support ticket requesting the v3.7 update - if you would prefer us to install it. As with all of our support tickets, please allow up to 24 hours. New Feature! Whitelister Pro Whitelister Pro is a server-side whitelisting tool that enables your community OR private server to whitelist your players. It's recommended to upgrade to Bliss v3.7 before installing. To install, follow these steps; 1. TC Admin -> Stop your server 2. TC Admin -> Mod Manager, install Whitelister Pro 3. TC Admin -> Configuration Files -> server.xml text editor, change your welcome message and Save 4. DayZTools -> Tools -> Whitelister Pro, add your GUID or IP address (GUID is recommended) and Add -- to find your GUID use a tool like DaRT (available here: http://dayzmod.com/forum/index.php?/topic/68933-dart-a-lightweight-dayz-rcon-tool-v061-15102012/) 5. TC Admin -> Start your server 6. Verify you did not get kicked. It's recommended to remove your GUID and test again to see the kick message :) Bug Fix! Time Zone from DayZTools Server Settings Issue This bug has been fixed. Be sure to align the time zone from DayZtools server settings (your server's actual time zone) with the time zone from TC Admin -> Configuration Files -> server.cfg Config Editor -> time zone (host name only) based on the zone you want. Bug Fix! DayZTools Vehicle Spawns Few Vehicles Fixed spawn vehicle code. Vehicles now spawn in accordance with database settings. Commonly Asked Question - BEC Scheduled Restarts Time Zone Difference BEC is based on server time (set from DayZTools -> Server Settings -> Time Zone) TC Admin "Scheduled Restarts" are based on GMT-7 time (always) Be sure to sync your BEC scheduler up with GMT-7 to accurately notify your users of the upcoming restart. ETAs / Things We're Working On 502 Gateway Errors; This week. We are moving survivalservers.com away to another server which should eradicate the 502 gateway errors. DayZAdmin entities not appearing; 2-3 days. This is a fix that we've been waiting on v3.7 for. DayZTools -> Database Backup/Restore Tool; This week. rMod settings / spawns; This week. Vehicle min/max limits per vehicle per map; This week. Private / Community Hive Forum Find us @ http://survivalservers.com/forum We'll be adding tutorials, FAQs, and answerng questions in the coming days. Forum is still undergoing maintenance this week. Need Help? Join us on Teamspeak! 209.222.91.34:9987 Sincerely, Survival Servers Here is some of our usage to prove we're not stressing our machines too much.

Sorry to see you go and I understand the issues you faced were very frustrating but all of them have been fixed (minus the 502 issue). Just so everyone knows, Robert (poster) was credited for the downtime because his server had a particular issue with an earlier release of Bliss that was very buggy. It's since been fixed and the current release of Bliss is far more stable. Going with your own private hive on a dedicated server is a good idea but is much more costly than choosing a DayZ private hosting provider. You'll face the same issues. Bliss is very much in development and has a lot of work to become stable. It's a learning process for us and not something we can easily resolve like you would expect some huge company to resolve in a matter of minutes. FYI, the 502 issue is being fixed this week as we're moving our website over to another server.

Bliss v3.7 Release / Time Zone Fix / + More! - Survival Servers http://www.survivals...ments.php?id=24 We don't close tickets unless the problem is resolved. You say "all five are now closed, four got no reply and closed" there's absolutely no way that is possible - please PM me here or reach out to me on Teamspeak (right now I am online) to get your situation resolved.

502 errors will be completely gone this week, we are transferring to a newer, better web server!

You can go with the fully managed option, this will make it so we will always fix your server if you can't figure out whats is wrong. Order it here for $5 a month http://www.survivalservers.com/cart.php?gid=13 Yes we can do this, please submit a support ticket.

The time zone is 12 hours off. If you want GMT+8 do GMT-2 etc. Server status "unknown" - submit a ticket. This is a bug with TC Admin that has nothing to do with us or our servers. We have to login to that server and restart the TC Admin monitor.

Whitelister is coming out soon.

Yes, correct

Keep in mind that the database has a timezone offset ranging from -8 to +16 So if you change it in phpMYAdmin only use values between -8 and 16

Bliss v3.6 has an issue with the time zone. All time zones are off by 12 hours. Please adjust your server settings from DayZTools accordingly until it is fixed. Within the next few hours.

If you would like your tents transferred over from 3.5, please submit a ticket and we can do this for you. As far as the time zone settings go, please let us know via ticket if you are having issues with the time zone.

Hey Maxxgold, we're fixing the issue right now!

Up to 24 hours is reasonable and we're not changing out policy on that. Admittedly, we dropped the ball over the last week and had a few tickets go above 24 hours. It happens, give us a break. We had a major release mixed in with some major issues which we worked 24/7 fixing. It's not an ongoing thing, take a look at our entire thread history and you'll see this is not an ongoing thing. The amount of impatience, rudeness, and flat out wrong information said about all of these hosts is just ridiculous, I'm talking HFB/Vilayer/every host. It's not easy running DayZ hosting. There's a shit load of work and crap we have to put up with on a day to day basis but we power through it and learn from our mistakes. We're on the right path and that's what matters. Comparing DayZ hosting to other hosting companies (even GSPs) is apples to oranges. We're dealing with a game that is in beta, software that is in early testing/newly released, and now the transition to private servers adds on top of that 10 fold. The amount of misinformation in this forum in regards to server hosts is astounding. It's fair to call a company out on your issue but when you make assumptions that the other hosting providers don't ever have issues then that's just plain false information. I've seen almost every single host mentioned on this board have issues with ticket response times. Out of hundreds/thousands of customers it's impossible not to have a few issues here and there.