SurvivalServers (DayZ)

That is completely up to you. If you want to be on a schedule, we can set one up for anyone who is fully managed. Like if you only wanted the updates applied on a Tuesday, we can make it form around your schedule. If you do not want a set schedule then you can simply submit a ticket. Let me know if you come up with any other ideas that might be useful for this!

Our ticket response time is 12-24 hours, last few days we've had to extend that to 24-48 hours. This has been said numerous times. After today we'll go back to 12-24 hours - our workload will be a lot lighter after this (hopeful) successful series of fixes/updates.

Where did we say that new orders are getting priority? How would you have any access to this information because that is not true at all? I really think you're misunderstanding the way that we do business. We have been working all of last weekend and this week in order to fix the issue's current customers are having. The only reason response times have been slower is because we have came out with 3 new maps, bliss 3.5, bliss 3.6 (tonight), rMod, and working on our whitelister tool. We have been working on our DayZTools program as well and bringing the vehicle spawning function back online. We are improving upon our software only to help you have a better gaming experience. I do not know why you assume that the fully managed option allows us to answer your tickets faster. On our order form it clearly states "We'll setup your server, change time zone, update (Arma2 beta patch, DayZ version, Battleye, Hive version), and all server variables" It does not say that your tickets get answered before other people. The fully managed option allows you to request changes to your server and we will apply those changes. We have released multiple updates this week, and will continue to update everyone on what we are doing. 3.6 is on the way tonight as well as Panthera, and the whitelister as well as database backup will follow. Everything should be back to normal soon, and we really thank you for your patience. All customers will be reimbursed for any downtime they might of had due to the 3.5 release last week.

Please check your email or the previous page, we have posted 2 updates today, thanks!

We're working on implementing a server-side Whitelister - it requires a little bit of coding on our end but is basically ready for deployment. Please backup your existing whitelist GUIDs and we'll have the new server-side option available later tonight or into tomorrow. It's a top priority after rolling out the aforementioned changes. Here's the link to WhitelisterPro that we'll be using: https://github.com/d...zWhitelisterPro There's a difference between having support tickets answered within 24h and actually having the issue fixed, I get that. Since you were affected by our recent issues that's why you received the copy-paste response. Your server will be fixed tonight as mentioned in my previous post. We're still on top of the tickets, just behind on this particular issue. Please just be patient, we've been updating you on the progress of this issue since day 1 and saying we are resorting to "sleazy techniques" is just plain unfair.

There are no "open" tickets from thursday so I'm not sure what your talking about. You might of had a duplicate ticket that we closed. The oldest open ticket now is from 10/15, yesterday.

Update regarding "No Message Received" issue, Bliss v3.6, DayZTools, and rMod Settings / Spawns We've spent the entire weekend working on these issues and have had to prioritize the v3.6 update to fix the "No Message Received" issue as well as the rMod settings / spawns roll out. Today, Oct 16, we'll be resolving all issues with "No Messaged Received," providing Bliss v3.6 for install, updating DayZTools to fix the spawns, and releasing rMod settings / spawns. After this, we'll be crediting users who've been affected by the "No Message Received" issue for the last few days.

UPDATE TO ALL CUSTOMERS WAITING FOR SERVER FIX: ***this issue does not affect newly placed orders*** A very small number (about 10%) out of all of our game servers are crashing repeatedly as soon as they start up or getting the no message received error. To remedy this, we'll be applying the Bliss v3.6 update (brand new update that came out yesterday) to our servers. We have reason to believe that the v3.6 will solve this issue. If it does not, we'll re-install your service. Either way, we'll provide a credit to your account for the lost time from this very unfortunate situation. Thanks for your patience as we resolve this issue for good. We always take care of our customer and you will be given more than enough credit to your account to compensate for the inconvenience. Bliss 3.6 is going to fix a lot of things, and we will also be releasing a whitelister tool soon that will link to the MySQL database. I'm very sorry if you are still having this issue, everything will be resolved soon! Just to let you know we are working on the 3.6 update as we speak, and it will most likely be running on all server's by tomorrow. Sincerely, Chad (Survival Servers Co-founder)

Why do have to be so rude? You don't realize how hard we are working to resolve this issue. We have already told everyone multiple times they will be compensated for the downtime. And there are no tickets that are 3 days old so I'm not too sure what you are talking about. UPDATE TO ALL CUSTOMERS WAITING FOR SERVER FIX: A very small number (about 10%) out of all of our game servers are crashing repeatedly as soon as they start up or getting the no message received error. To remedy this, we'll be applying the Bliss v3.6 update (brand new update that came out yesterday) to your server. We have reason to believe that the v3.6 will solve this issue. If it does not, we'll reinstall your service. Either way, we'll provide a credit to your account for the lost time from this very unfortunate situation. Thanks for your patience as we resolve this issue for good. We always take care of our customer and you will be given more than enough credit to your account to compensate for the inconvenience. Bliss 3.6 is going to fix a lot of things, and we will also be releasing a whitelister tool soon that will link to the MySQL database. I'm very sorry if you are still having this issue, everything will be resolved soon! Just to let you know we are working on the 3.6 update as we speak, and it will most likely be running on all server's by tomorrow. Sincerely, Chad (Survival Servers Co-founder)

Our order from states 12-24 hours? What is wrong here? We just finished all orders that were close to 24 hours old. It is impossible to give you a time estimate as to when your server will be fixed. It will most likely be fixed tonight or tomorrow, depending on how quickly we can solve this issue. Like I said, you are not being charged for any downtime and I assure you we are working to fix this issue as fast as possible. Thanks for your patience and understanding, we are happy to have you as a customer.

Do you have a link to where I might be able to see some more information on this? Thanks Why would you recommend that? There is maybe only 5% out of hundreds of our servers which are experiencing an issue with the 3.5 update. That said, we are not planning on releasing any other features until we have solved the issue your server is having! Thanks for being patient with us, you are being compensated for the downtime!

Hi Everyone, First of all I would like to apologize to those who are having issues after upgrading to v3.5 or during the transition to v3.5 yesterday. We've had a few issues which mostly have been resolved. There's still an ongoing issue that affects mostly community hive servers and a few private hives which we are still trying to find the source of the issue. We've got it narrowed down but are still at work trying to get it fixed for everyone. We've made a list of the affected servers and will be doing continued maintenance on these servers until the issue is resolved. If your issue is the "no message received" issue you are likely affected. Please do not try to fix this issue yourself. We'll be fixing it for you. We'll also be compensating for the downtime - more on that later. The v3.5 / rMod update was thoroughly tested before release. It's still unknown why these servers are affected. We'll keep you guys updated. Sincerely, Survival Servers

Working on your server right now!

Submit support tickets for issues you are having. Thanks.

Nothing major is going on right now. Are you on community or private hive? Some of the community hive customers seem to be having an issue getting stuck on loading but I've been able to fix all the private hive's very easily. Let me know the name of the server and I can take a look. Glad all is running smoothly for you! We are aware of this issue and working to solve it as soon as possible. For the mean time, just refresh the page or wait 1-2 minutes and it will work. Here is the list of vehicles and items. Ignore the text on the left side and just search for the class name for example: do a control F looking forHMMWV_Armored for an Armored hummer with a machine gun. rMod vehicle/Item list: http://pastebin.com/raw.php?i=i0tP5Xnc Do a search at this link to find the item/vehicle you want, See here: http://www.armatechsquad.com/ArmA2Class151656165165341654165165165165f/index.php Choose Arma 2 or Arma 2 OA and find what you want. Then search this list to see if the class name is there. Do a "Ctrl F" on your keyboard to search for the class name. 95% of Arma 2 vehicles work and only 80% of OA.

The time it would take to update you on the status, give you an ETA, mark the ticket as "in progress" is simply sucking up time that we need to be dedicating to actually fixing the issue. No, we cannot give ETAs. In a previous reply we're saying 12-24 additional hours on top of the 12-24 regular ticket response hours during this major release. Unknown issues arise every now and then (especially after a major launch like this) and we're asking our community for patience.

We will get to your ticket as soon as possible. We are answering tickets and filling orders as we speak. Just a tad behind schedule but we will help you as soon as possible. Please make sure you are following these steps: http://www.survivalservers.com/announcements.php?id=21

To everyone having issues with bliss 3.5 or rMod, please check the following guide to make sure you did the install correctly, I made it a little bit more clear on exactly what you need to do. http://www.survivalservers.com/announcements.php?id=21 http://survivalservers.com/forum/viewtopic.php?f=3&t=5&p=7#p7

What is your ticket #, yes.

UPDATE: All customers feel free to use our new forums: http://survivalservers.com/forum/index.php We can talk more freely about private hives and different topics here. We will also be posting guides and a FAQ.

I think you misunderstood my last message, we are going to be completely caught up on orders and tickets today and response time will go back to normal. The oldest ticket right now is only 16 hours, please just be patient and realize that there are times when a company is going to extremely busy. We came out with 2 maps, rMod and bliss 3.5 all in the same day! Once this calms down everything will be back to normal! What is your order #? If you ordered yesterday your order will be ready very soon today! UPDATE: All customers feel free to use our new forums: http://survivalservers.com/forum/index.php We can talk more freely about private hives and different topics here. We will also be posting guides and a FAQ.

We are not trying to do too much at once, all of the features we are releasing will only make managing your server easier and easier. We are still working through a few bugs here and there so be please be patient as we continue to modify some of our features.

Filling new orders as we speak! Do you have any idea how much time it takes to test everything we have been releasing? We have been working nonstop the last week or so in order to release these new features. We have plenty of staff members, that is not the issue. We have NEVER been this busy before, because of our rMod release and DayZTools and a few other tools that we offer, sales have exploded. We are working right now on new guides for rMod and we are going to open up a forums on our website where all of our customers can help each other out as well. We will also post a FAQ in our forums. All of this stuff takes lots of time, and we will be all caught up on tickets and orders today and go back to the usual much faster response time. And as far as I know, we are the only host with rMod working 100% where you can spawn in all kinds of vehicles and buildings and weapons, and they will actually save on your server like normal. We are adding a database backup tool soon and in the middle of making our own whitelister. We have been coming out with new features every week, and we will continue to improve upon each feature as time goes on. The reason tickets have been a tad slower, is because everyone has lots of questions about our new features and like I said, we will be posting a FAQ and guides very soon. I don't know how you can consider anything we have done "subpar" so please just be patient with us, we just released these new features and it takes a little bit of time to get everyone situated.

Yes this is correct. Please let me know your order # and if you want rMod installed.

Survival Servers - Bliss v3.5 is Here - Bliss v3.4 Still Supported - !!!!rMod Release Weekend Sale!!!! After lots of hard work and continued testing, Bliss v3.5 and rMod are here. To install (very important to follow these instructions) 1/ Stop your server 2/ Go to TC Admin -> Mod Manager 3/ Install the version you would like to use. 4/ This step is for private hive customers only, not community hive. Go to TC Admin -> Configuration Files Button -> Bliss\server.cfg -> Configuration Editor -> At the very bottom of the page, Add your phpMyAdmin Username/Pass, **MAKE SURE TO REMOVE THE "dayz" PART OF YOUR phpMyAdmin USER ** For example, if your database name is dayzjohnsmith, just use "johnsmith" in the bliss\server.cfg 5/ Go to TC Admin -> Configuration Files -> bliss.ini -> Config Editor -> Click "Save" This will update your server to allow it connect to the database. 6/ Go to TC Admin -> Commandline Manager -> Select the one that applies to your rMod/map settings If you are using rMod, please use these client files (extract to Arma2 OA directory next to @DayZ, etc) http://www.mediafire.com/?qtpj4xkvoght7jh 1/ Update DayZ Commander launch parameter by clicking on settings at the top right side of DayZCommander. Find the textbox that says "Additional Launch parameters" and use the parameter with your server's map type. "-mod=@rModChernarus" or "-mod=@rModLingor" depending on which map you are playing and then click done at the bottom/ (Utes/Takistan not supported for rMod yet) - ** MAKE CERTAIN TO CLICK "DONE" ** 2/ If you are using a previously installed version of rMod, that's fine! Just make sure your command line in DayZ Commander matches Your directory should look similar to this: You can use about 95% of Arma 2 weapons and vehicles and only use the "Class" for spawning in new items and vehicles. Arma 2: http://www.armatechs...65f/indexA2.php For tonight, you can spawn in vehicles (PRIVATE servers only) by adding the vehicle to object_classes AND objects, here's an example: INSERT INTO objects_classes (Classname, Type) VALUES ('HMMWV_Armored', 'Car'); INSERT INTO objects (uid, pos, inventory, health, fuel, damage, otype, oid, instance) VALUES ('SOME RAND NUMBER', '[POSITION HERE]', '[]', '[]', '1', '0', 'HMMWV_Armored', '0', 'INSTANCE ID') Here's some official information from the rMod thread if you want support inserting objects manually: http://www.tunngle.n...rivate-servers/ I highly recommend waiting until tomorrow.. we'll have the spawns and everything organized. Information about rMod, Takistan vehicle spawns, Utes vehicle spawns: These are in the process of being added. They are complete but we have to modify our "Run Task" so that it includes these. We'll be finalizing this tomorrow. We added about 100 rMod vehicles for Chernarus and Lingor !!!!rMod Release Weekend Sale Details!!!! Access a $10 coupon on ALL Community / Private hive server orders through Sunday night at 11:59PM. USE COUPON CODE: RMOD