SurvivalServers (DayZ)

I'd like to see proof of where we were "extremely rude" And you have been compensated for the downtime and all of our tools are being polished up right now. The only tool that is not fully functioning is our map tool to see in game vehicles. Is your server working now? I just posted in your thread yesterday with the following, not seeing the rudeness you speak of: Whats wrong with our service? We offer some of the most advanced features, including rMod, Database access, DayZTools(a program we coded using php) allowing for customizable vehicle settings and all sorts of other fun things. Map tools with in game vehicles and players. 5 different playable maps and competitive pricing. As far as I know, we are the only major provider using the most up to date Bliss private hive v3.6 with BEC and Anti-Hax enabled, which has the fewest bugs and comes out with database updates almost weekly. We might of had 1 issue with the 3.5 release, but we are rock solid now and 3.6 has fixed any ongoing issues. We are continuing to release some of the most innovative features and are always taking suggestions from our customers on ways that we can improve. I have provided a list below of what we are currently working on. Please send me a PM or reply here if there is anything we can do to give you a hand. - rMod server settings / rMod spawn vehicles (Run Task, daily task) - 90% done, ETA 2-3 days - Vehicle spawns based on server settings (requires an update for the new v3.6) - 30% done, ETA 1-2 days - WhitelisterPro server-side implementation (requires finishing some code) - 40% done, ETA 1-2 days - BEC / DayZAntiHax update - 0% done, ETA 1 week - Arma2 beta patch update - 0% done, ETA 2-3 days - DayZTools database backup, migration, restoration tool - 25% done, ETA 1 week

Your ticket may be a week old but we're responding within 12-24 hours as stated numerous times. If you read my message carefully I was waiting for you to place a tent and let me know what happens. It's something we're looking into still and we need explanation and detail from our customers to understand what's going on. Either be patient with us and wait the 12-24 hours for each response (a response does not mean a resolution of the problem) or I recommend you find another host. Since this is a new issue we'll provide additional compensation for the added days of downtime which would be another few bucks. It's in our announcement, Map Tool ETA 4-6 days (from the time 3.6 was released) http://www.survivals...ments.php?id=23

Quick update regarding Lingor: - rMod is not supported on Lingor 1.0 at this time :( - There's a bug when trying to play Lingor with side chat / rMod turned off. We're fixing this right now

It's not fair to other customers to answer your account specific questions before others. Simply put, submit a support ticket for account specific questions or you will not receive a response. Thanks for the input. We are very aware of this and that's not the issue. There's a highly trafficked website also on the same servers our web server is hosted on. If the 502 issues maintain even after some optimizations on the other website, we'll switch our survivalservers.com domain to another server.

502 errors - working on it, no known fix yet map tool - working on it, - at most a few days People dying - no idea, submit a ticket so we can check into your server, this is an account-specific question If you don't submit a support ticket there's no way we can look into your server.

We are aware of the Lingor Issue and we are working on the fix right now! Also investigating tent issues on Chernarus.

@maxxgold - No there's no way to enable side chat without voice. "cannot find central directory" issue - Submit a ticket and we'll take care of it. This is an account specific question. "wait for host" issue - Please follow the instructions to update to v3.6. If you have 3.6 already installed from mod manager, uninstall it and start from step 1. Still having the issue? Submit a ticket. "tent not saving / work on restart" issue - If you don't have a ticket open for this please open one and I'll get on your server on test. I'm not seeing this issue from my end yet. @GreatBigJerk I see you ask many questions on the forum that are account specific. The only way you will get these answered is through support ticket.

Maxxgold: We always answer tickets within 24 hours so I'm not sure where you are getting 72 hours? The issue will not always be solved within 24 hours but we do reimburse for downtime. Go ahead and look through the first 30 pages of my forums post and you will see nothing but good reviews. The only reason we've had a few hiccups lately is because of errors with the 3.5 release, but we are back on track with 3.6 and polishing up many of our features right now. thejackrabbit: You cannot base server load on the evidence you have. Here is a screenshot of the server usage for the server's you think we might be "overloading"

I'll be getting through all of the tickets today, and there are no tickets that have passed our 0-24 hours rule.

Read my last update, ARMA2OA beta patches and map updates are available now as well as the Lingor fix.

Can you guys do me a favor and create a support ticket with the following: Your survivor name What tents are missing (what gear was in them too) associated with your survivor name I've been testing tents and they seem OK but there are a few people with this issue and I intend to find out why it's happening. EDIT: Seems saving tents on Lingor is currently broken. Update: We'll be releasing an update for Lingor with a hopeful fix + all maps updated server files + arma2 beta patch tonight! Update2: Lingor fix available, please reinstall v3.6 + install Lingor 1.0 from mod manager. Panthera / Takistan map update available. ARMA2OA beta patches available from mod manager. We've gotten about 90% of our customers fully functioning with bliss 3.6, if you're still having issues we will be helping everyone more on Friday 10/19!

Whats wrong with our service? We offer some of the most advanced features, including rMod, Database access, DayZTools(a program we coded using php) allowing for customizable vehicle settings and all sorts of other fun things. Map tools with in game vehicles and players. 5 different playable maps and competitive pricing. As far as I know, we are the only major provider using the most up to date Bliss private hive v3.6 with BEC and Anti-Hax enabled, which has the fewest bugs and comes out with database updates almost weekly. We might of had 1 issue with the 3.5 release, but we are rock solid now and 3.6 has fixed any ongoing issues. We are continuing to release some of the most innovative features and are always taking suggestions from our customers on ways that we can improve. I have provided a list below of what we are currently working on. Please send me a PM or reply here if there is anything we can do to give you a hand. - rMod server settings / rMod spawn vehicles (Run Task, daily task) - 90% done, ETA 2-3 days - Vehicle spawns based on server settings (requires an update for the new v3.6) - 30% done, ETA 1-2 days - WhitelisterPro server-side implementation (requires finishing some code) - 40% done, ETA 1-2 days - BEC / DayZAntiHax update - 0% done, ETA 1 week - Arma2 beta patch update - 0% done, ETA 2-3 days - DayZTools database backup, migration, restoration tool - 25% done, ETA 1 week

The issue with Lingor (save tents/vehicles, bandages not working, zombies issue) is related to Bliss and has nothing to do with us. You won't magically have the issue fixed by switching to another hosting company. Seriously, do a little research before talking "smack" (as my partner eloquently put it) about our service and the update to v3.6. In fact, it's on our announcement updated yesterday. You mention 9 hour ticket response when we've said repeatedly we answer tickets within 12-24 hours or less. We are not changing this policy simply because it is impossible to guarantee 1-3 hour response times with business constantly going up and down. Don't like it? Cancel and host on your own, it's really that simple. Create a support ticket and we'll check it out.

Did you read the update post I made about 4-5 hours ago? Check below for today's update before you start talking smack on the forums. UPDATE: "No message received" error is no longer an issue with 3.6, anyone who is still having the issue just let us know and we will fix you up today so your 100% up and running. All pending orders will be filled today. If you are waiting for a new order, keep checking your email.

You haven't even tried us out yet, have faith! Your server will be setup tonight!

Where are you seeing the error? UPDATE: Bliss 3.6 Lingor Island may be having a few bugs, we strongly suggest using a different map until a Lingor update comes out. These are known bliss bugs and completely out of our control. "No message received" error is no longer an issue with 3.6, anyone who is still having the issue just let us know and we will fix you up today so your 100% up and running. All pending orders will be filled today. If you are waiting for a new order, keep checking your email.

Map tool is being worked on today :P UPDATE: Bliss 3.6 Lingor Island may be having a few bugs, we strongly suggest using a different map until a Lingor update comes out. These are known bliss bugs and completely out of our control. "No message received" error is no longer an issue with 3.6, anyone who is still having the issue just let us know and we will fix you up today so your 100% up and running. All pending orders will be filled today. If you are waiting for a new order, keep checking your email.

Are you running on 3.6? Let me know if there is anything else we can give you a hand with.

Lot of people having incorrect DB user / pass inside of TC Admin config. Just added this bit to the announcement to clear up the confusion ;) *** USE YOUR DAYZTOOLS USER/PASS ***

Are you having an issue with your server? We are going through tickets right now and helping people fix their servers. Just so you know what's going on, this is our to-do list. What's being worked on / status updates: ----------------------------- - rMod server settings / rMod spawn vehicles (Run Task, daily task) - 90% done, ETA 2-3 days - Vehicle spawns based on server settings (requires an update for the new v3.6) - 30% done, ETA 1-2 days - WhitelisterPro server-side implementation (requires finishing some code) - 40% done, ETA 1-2 days - BEC / DayZAntiHax update - 0% done, ETA 1 week - Arma2 beta patch update - 0% done, ETA 2-3 days - DayZTools database backup, migration, restoration tool - 25% done, ETA 1 week http://www.survivals...ments.php?id=23 Thank you for your support, it really means a lot to us and we are committed to getting everything back on track. This is being worked on as well as the items I listed above, in my first reply to MrKalimotxo.

Where did I blame you? I said it might be difficult, I never said that it was your fault and I never said that it was any customers fault. I also said that WE will be helping anyone who is still having issues. If someone followed the steps exactly and it still doesn't work, we will help. Why even respond if your server is already working? You have been nothing but rude, disrespectful, and inconsiderate to our staff. We understand there are issues at times, and we need you to understand that as well. If you continue to behave in the way you do and treat us with disrespect, we will be issuing you a refund and we will gladly let you take your service elsewhere. You must understand we are working extremely hard to fix EVERYONE's server and have it running the way it is supposed to run. NO excuses here, we are helping everyone fix their server, which is exactly what we need to be doing. Sincerely, Chad (Survival Servers Co-Founder)

The point of the update is to fix the issues, so the issues are being addressed. I'm not sure why you think we would push for an update if we didn't know it would fix the issues. I have personally fixed 10-15 servers in the last 24 hours, all of which had errors before the 3.6 update and are working perfectly now. UPDATE: For everyone still having an issue, please understand that we are more than willing to help you out and that the v3.6 update is indeed working. We will be looking through a lot of servers today and fixing up people who can't seem to upgrade properly. It is not as simple as the usual update and I can see why some people might be having difficulties. Make sure you follow each step very carefully and if something seems off, we can take a look. Please understand there are tons of people switching over to 3.6 and it is impossible to fix everyone up at once, we will get all servers up and running with the preferred bliss version. Steps: http://www.survivalservers.com/announcements.php?id=23

Fixed, check again :)

I'll be on Teamspeak for a bit if anyone needs help: NEW! Teamspeak Support Server 209.222.91.34:9987

Bliss v3.6 / "No Messaged Received" Fix Update - Important Update! We are happy to say that we've finished work on Bliss v3.6 and have it ready for deployment to all community/private hive customers effective immediately. This is a *very* important update and addresses a lot of issues. **** PLEASE UPDATE YOUR SERVER IN ORDER TO USE DAYZTOOLS OR FIX "NO MESSAGE RECEIVED" ISSUE **** Here's a change log of Bliss v3.6: ----------------------------- - Fix "No Messaged Received" issue (see below) - Increased performance on servers with 20+ players active (load times decreased substantially) - New world: Panthera2 - Takistan/Panthera vehicles - Care packages support (coming soon!) - Kill messages support (coming soon!) What's being worked on / status updates: ----------------------------- - rMod server settings / rMod spawn vehicles (Run Task, daily task) - 90% done, ETA 2-3 days - Vehicle spawns based on server settings (requires an update for the new v3.6) - 30% done, ETA 1-2 days - WhitelisterPro server-side implementation (requires finishing some code) - 40% done, ETA 1-2 days - BEC / DayZAntiHax update - 0% done, ETA 1 week - Arma2 beta patch update - 0% done, ETA 2-3 days - DayZTools database backup, migration, restoration tool - 25% done, ETA 1 week To update to Bliss v3.6: ----------------------------- 1/ Login to TC Admin 2/ Stop your game server 3/ Edit Bliss / server.cfg using Config Editor -> Choose the world (Chernarus, Lingor, Takistan, Utes, Panthera) 4/ Edit Bliss / server.cfg using Config Editor -> Make sure DB user / DB pass is accurate 5/ Edit Bliss / server.cfg using Config Editor -> Choose your Bliss settings (rMod, Side Chat) 6/ Edit Bliss / server.cfg using Config Editor -> Save 7/ Edit Bliss / bliss.ini using Config Editor -> Click Save (nothing else, it just overwrites your outdated bliss.ini) 8/ Go to Commandline Manager in TC Admin 9/ Choose the world and/or rMod commandline that fits your settings 10/ Go to Mod Manager in TC Admin 11/ Click "Uninstall" next to the Bliss v3.5 update (optional step, only if it applies to you!) 12/ Click "Install" next to the Bliss v3.6 update 13/ *** Please be patient, this may take 10-15 minutes to complete during busy hours - DO NOT CLOSE *** 14/ Go to DayZTools and login 15/ Click "Bliss v3.6 DB Upgrade" link in the latest announcement (from 10/16/2012) 16/ Click the button to start 17/ *** Please be patient, this may take 5-10 minutes to complete during busy hours - DO NOT CLOSE *** 18/ If there are ANY errors, please report them via a support ticket (please be detailed and show the error messages via screenshot) 19/ Start your server in TC Admin and enjoy! We can update for you (Fully Managed customers only): ----------------------------- ***** BE SURE TO INCLUDE WORLD/RMOD YES,NO/SIDE CHAT YES,NO DEPENDING ON THE SETTINGS YOU WANT ***** Please reply to this email or open a support ticket if you would like us to update for you. ***** BE SURE TO INCLUDE WORLD/RMOD YES,NO/SIDE CHAT YES,NO DEPENDING ON THE SETTINGS YOU WANT ***** Still have an issue with your server: ----------------------------- If the above fix does not fix your server or if you have been dealing with the "No Message Received" and still have issues, please submit a support ticket. "No Message Received" Compensation ----------------------------- Please reply to the ticket that you had open and you will be receiving a $5 account credit for the downtime. This only applies to "No Message Received" customers, we're checking against a list.