Slip n Slide

So yeah, decided to cancel my subscription. I've tried my best to put up with the shoddy support and horrific lag. After several months of running a very popular server I'm giving up. Well done .st, you've ruined a perfectly good community on my server through your below par service you've been supplying lately. Atleast I've had the joys of making some new friends through it. This has been an educational experience, in future I'm going to listen to what other people say about a provider first.

Couple of extra comments about the server. We have Auto Refuel Script and TSW AntiHacks. Currently always day, considering Full moon nights and/or shorter nights. We have a group of experienced admins having run several popular Namalsk and Panthera servers in the past. http://arma2.swec.se...a/343644?page=1

Still 26 for me buddy

Do you have anything to say about this Ersan?

Thanks for the reply again Ersan, seems like the only place I can get any half decent reply, if any reply, is from you and it's here. I don't think my point was made clear there, admittedly yes, you have multiple customers to deal with at any given time, but each one of them customers has anything up to 50 people complaining at them, and hassling them to get the issues resolved, which in my case whenever I have contacted you guys, is to deal with an issue which is out of my hands. And regarding the comment about IRC, I was in the IRC whilst it was community support only, and was watching multiple users have technical issues dealt with there and then. (think it was the same day or the day after it went to community) I asked several times about an issue with my server, was point blank ignored until eventually Toker responded saying, that this is community support IRC, and then continued to help others with technical issues. That's a false statement. When I "was" running a popular server I was having 50/50 players on at anytime with major lag/desync. I had default mission files, server files, battleeye filters and no extra vehicles at all at the time. Everybody that I have spoken to whom rents a server from you guys has lag with over 30+ players online. The response I got in IRC from Toker regarding this matter was, "It's a mod, what do you expect." That statement itself admits that it's a know fact by even your IRC moderators that servers lag over 30 players. But the fact it's a mod shouldn't matter, the fact that you rent servers that aren't capable of being played on at over 60% capacity doe's matter. I'm not trying to tell you how to run a company, you guys have done an amazing job up until recently with the lag/support issues. But why doesn't support scale linearly with the rest of the company? That's preposterous. That's like saying, yeah, rent out more servers, and when the sh*t hits the fan we'll have to rely on the same amount of support. That effectively IS what you're saying. Why is this so? It seems to be a regular occurrence for people not be emailed back within 24 hours, I understand about your "lines of support" that you kindly posted the other day, but why don't you simply have the first line of support send an automated email back saying they're referring the issue to someone else if they can't solve it? That would help with customers temperaments tenfold. I fully understand IRC is not official support any more. My point about the IRC was made clearer above. But I still feel it brings bad repute on your company and unjust anger towards yourself when your moderators speak to people like dirt. I myself was banned from there for simply saying you need more support staff, not breaking any of the IRC rules stated. I did not swear and was not abusive in anyway, simply stating an opinion. And it seems this is not a rare occurrence judging by previous posts here. I've been happy with my server for months, and have no quims with any other part of your service. You're one of, if not the best hosts out there. I just feel that things have been slipping over recent weeks. And why should I lose my players and IP and go through the hassle of moving hosts because of this?

This is the exact attitude i received in IRC whilst other customers were recieving technical help with their servers and I was being point blank ignored. Imagine it from our point of view, we pay you good money for a WORKING, NONLAGGY server, and when we're not getting that we rightfully feel angst. But thats not the half of it, for every one server issue, you guys have ONE server owner asking for support, whereas that one server owner has FIFTY people hounding him constant. Your support is horrific and the servers are laggy as hell when over 30 players. You cant expect people to wait days for even a reply back when they're servers aren't up to scratch. Tech help should be 24/7 instant, eg. An IRC for tech support. We RENT from you, so when servers are down we lose money. On the subject of IRC you want to keep a strict leash on them doggs of admins you have, the way they speak to your customers is disgusting. I understand they get some stick from people, but this is the real world, there's childish, foul mouthed people everywhere, including in your ranks. Ohh and I'm still waiting for an email back 4 days on Ersan.

Ok, thanks again for the reply. If this was common knowledge to people it would quell the anger aimed towards you guys when things go wrong and they're made to wait. Heck, even an email from the 1st line of support saying they're having to refer the problem to someone else would help. Do you see my point about your customer support?

Thanks for the reply, I'll look forward to an email. How long should I look at waiting? Just a quick side note. One of my friends whom also rents a server from you emailed you yesterday and was replied to shortly after regarding something with his server. And after the conversation one of my admins had with yourself in IRC, you/one of the other admins stated that emails are worked through order. Thought I should point that out as to why I believe I'm being ignored. Also this again adds to my point about more support staff. Your one of, if not the best DayZ hosters, shame about the support side

Ersan, seeming as I can't get ahold of you anywhere else. Care to explain why I've waited 48hours for an email back from you guys? (Regarding the severe lag on my server, I'm also the chap that got a 24hour ban in IRC for making an opinion regarding my issue, not breaking any IRC rules, and am still banned) I've tried to resolve this privately, having given you my TS3 address and obviously having my email already. As I stated in the emails I've sent, I'm happy to work this out amicably, but your brazen ability to ignore me is rather rude and unbusiness like. I understand you're busy guys, (again stated in the emails and the reason I was banned from IRC, that you need more support staff) but your website it's self says, and I quote "You can always e-mail us at admin@dayz.st to ask any questions. E-mails will be answered anywhere between 5 minutes and one hour during normal business hours. Maximum 24 hours." Note 24 hours, and I've waited twice that. Thanks, Luke

This cannot happen! It's time to call in the reinforcements guise. We need some form of petition. Or email spam attack on the companies to get their attention on this pressing issue.

This is so beautiful to see.

DMR anyday. NVG compatible, Semi-auto to deal with them pesky combat loggers, and once you know how the mil-dot system works, it's a treat to use.

I'm running a Panthera server at the moment, keep at it mate, it takes time for servers to populate. I've had the server up for about 3 weeks now and it's the busiest Panthera server 90% of the time. Offer something different to the players. I've added custom bases to the map in various places, all possible vehicles that we're able to use without rmod and we have custom loot in hidden tents around the maps for all the bambi's to hunt and play with.

^^^This Has anyone considered that BudBaker might actually be OP's son?

All your base are belong to us.

Pepsi. Without a shadow of a doubt. I get a free can every sat night with my dirty kebab after a night out so its there for me sunday morning as my saviour!

A paperclip is a lot more efficient. Plus saves precious glue for testicle to hand interaction

Butt hurt much?