teknotel

Anyone else think the map is a bit lame.... I didn't play for long, but I was in an enormous city with literally hundreds of buildings. I could not go in one of them.... Wrote that before. I actually did find some buildings, but I just think considering how many buildings there are, there needs to be a little bit more diversity in building types and I think if DayZ is going to be at it's best all buildings need to be enter-able and have diverse interiors. I think Lingor is by far the best so far.

I used to play like 5 - 6 hours a day... Hackers and graphical glitches kind of made it less fun I think.

Please let me know if you got a refund. They refused mine because they didn't like me. They even basically admitted it on the forum thread I started which I linked to above. They said I was threatening them for saying, if you give me a refund I will keep the service I have experienced to myself.... Thief's.

http://dayzmod.com/forum/index.php?/topic/54200-vilayer-can-you-get-your-act-together/page__st__20 Definitely do not go with these guys. I cannot believe their front to be honest.

Erm these guy's stole £31 from me because they didn't like my requests for help. When they refused my initial refund request I said I would post about the service I experienced in the DayZ forums. They saw that as me 'threatening' them.... http://dayzmod.com/forum/index.php?/topic/57291-warning-terrible-customer-service-beware-when-buying/ Awful people, awful service, actually stole from me. I know that they are good to some customers, they are just very selective who they look after and who they rob. I don't think they can handle the demand and they actually don't like customers requesting help, information or being annoyed because they don't know whats going on with their service. I would strongly recommend looking elsewhere. Also website still does not work for whoever posted above. They have a empty knowledge base.

Guy above - dont even understand who you are saying is pwned or owned. Just so you know, posting one word replys on a forum is definitely not cool and does not do anything for you. Just thought I would let you know. Just so you can see how threatening I was here is one of my messages to Vilayer. You know on review I was really terrible to them........ not See how threatening and terrible I was towards them. That was my first request for a refund, I wrote that in the cancellations bit before realising, cancellation is automated, so obviously would have to open a ticket to get a refund.

I received 0% lol.

Please post the result of your refund request here. Will be great to see if there terms and conditons are selective. Also if they do give you a refund, even partial, I will post all my responses and tickets to them so people can see just how 'threatening', I really was. This whole episode is pathetic.

How is it a stupid complaint, lol. I got charged for something I never received. That's the bottom line. They falsely advertised immediate connection. I have said several times I will post my messages to them if need be. I actually did a lot of research. I read these forums and I searched google and there should be some basic info on their site. Technically this is stealing. Paypal will definitely not see it your way. In Europe 100% the law is if you request a refund and return the product in the same condition you bought it, you are 100% entitled to a refund, as long as it is within 7 days. This overrides any businesses terms and conditions. In this case I did not even receive the product lol. I think you should do some research into trading laws before you call people names and talk about things you have no idea about.

Thank you was beginning to loose faith in humanity. Just to reiterate, Vilayer say I threatened them, I am happy to post all of my emails to them so you can see how threatening I was. I say it again what was I charged for? Also Phoenixf129, Paypal will almost certainly refund me, so this is so pointless on their behalf. They are persuing this because they have a personal problem with me for a reason I really do not understand. I admit, I said if you do not refund me I will post about my experience to warn other potential buyers. That is all they can be talking about and this was after they initially refused me a refund.

How is that owned? I completely understand that I have no knowledge of how the server setup process works. I asked repeatedly for support and looked online to try and find answers, what am I supposed to do, develop telepathy? That has no bearing on this whatsoever. I was charged money for absolutely nothing. You may say owned, but paypal will eventually say 'breach of trading standards' money back to buyer and when I do I will post it here for you to see who was owned. These forums are horrible. I work 6 days a week and a company making £1000s and £1000s of pounds think its ok to take my money for absolutely nothing and then the people read the forum support them. Get a life guys..

Erm I didn't threaten you I asked for my money back first. You refused. At which point I said if you don't give me my money back I would post about my experience with you. Which I have done, you seemed totally fine with that outcome, so I have posted. I don't really see where the threat is there. In fact I think I was polite with you as you were with me There is no real online information for new customers. How was I supposed to know that at any point of the process? I asked for help. I came on your TS3. It never really got anywhere. I never even had a problem with any of that. I would have just presumed a refund would obviously be the case as I never actually got to use the server. I think over £31 this is absolutely ridiculous. There are trading standards laws which completely override your terms and conditions. You could have given me a refund, if you wanted to. You didn't because you didn't like the wording of my ticket, which I don't even understand because I think I was completely civil with you. As you have stated this will be dealt with through paypal now and as I stated 3 times, if you don't give me my money back I will post on my experience with you. You didn't respond properly to me until I setup a cancellation. I din't even know about billing extensions. Just tell me what I paid for? By the way I am happy to post all of my communications with Vilayer so you cann see how threatening I was. I didn't because I thought it was a bit long winded or pointless. I was asking for a refund for crying out loud.

Very reluctant to do this but I feel as though they are antagonising me so I am going to just explain what happened and let forum users decide whether they will purchase from them in the future. I wanted a DayZ server, I saw a lot of people had vilayer.com servers. Seemed easy and they advertised 'Automatic Whitelisting'. I went with them. I used Paypal luckily, and the purchase went though on the 29th of July. The paypal email explained this was an automated monthly payment which importantly began on the 29th of July, the next bill would be collected on the 29th of August. So I was being charged for renting the server from the 29th of one month to the 29th of the next month. So that IS the billing cycle. Here is the email Vilayer send you upon purchasing your server, I actually sent them a ticket as it was very confusing and they told me they have revised there welcome email based on my issue, anyway here is what I recieved: Ok so it specifically says, 'You can start using your ARMA 2 : DayZ package straight away please login to the ACP-Layer'. I tried logging in, didn't work, tried for ages. Then was looking for information for new customers on the site. There is not any. They say there is a knowledge base. But it is empty. There is no information any where for new customers. So I sent them a ticket asking for some information on help, here was there extremely helpful reply: Ok fair enough, but you would see why this would be confusing based on the initial email. I expected there to be some wait anyway so this was fine. So the next day someone I play with text me saying that my server was up online, you could find it in the Arma 2 Server search. When I came home I tried to go on, but it was stuck on creating. I was able to log into the control panel, it indicated the server was up and running and the server was listed on my Vilayer account are as being active. Again looked for information on the site, no luck, there is nothing. I then used google to try and find something somewhere. I finally found a post about updating the server to the correct version. So I did it. Still didn't work. I then put in a ticket just over a day after the billing period started. 2 Days later absolutely no response and the server was still stuck on creating. I had tried going on their TX3 but at one point there was over 30 people waiting in their due to their control panel breaking due to Java problerms. Even when it seemed their was no one in their I could not get a response. I had enough. I setup a cancellation and stated all my reasons, the main one being they had advertised iot as being immediate and automatically whitelisted when it wasn't and the lack of customer support was a bit annoying. At this point I had no real problem with them, I understand they had been busy and maybe my incident was an unfortunate one off. Although I really think a basic FAQ on the site would have really helped out rather than a misleading support section which is completely empty. However cancellation was an automated process which means they may not have seen my message explaining the reasons for my cancellation. I also realised this would not get my money back. At this point I presumed money back was obvious, I mean I had not even used the product. I had not even received the product, there is not even an argument as I did not have access to the server once. I set up another ticket explaining that I had setup a cancellation but I wanted my money back as there was no mention of this anywhere. I then went to paypal and cancelled the subscription and also disputed the payment just in case. The payment was held and when I got in from work 2 days later I recieved this email: Just to mention they never replied to ticket for help when the server was stuck on creating. Credit, no refunds because the terms and conditions do not allow it. I tried again and sent them another message basically saying this was really unfair I will be disputing it and I hope you change your mind over the £31, I really don't want this to get nasty but I will post about your service if you don't as I think it is only fair potential buyers no how it works, seeing as none of this is obvious. Finally I got a proper email response from them actually explaining things: I then emailed them basically giving them one last chance to settle the dispute. They refused and closed the ticket saying this would be dealed with through paypal. All it says from pre purchase, to purchase to login is the words 'active', immediate' and 'automatic'. But now it takes time. To be honest part of the reason I decided to go with them was that it was advertised as immediate. I have no problem with it taking time to setup that is fine, as far as I am concerned if I have the opportunity to cancel my order and get my money back there are no problems at all with any level or lack of service. But the problem I have now is that technically they began billing me on the 29th of July, for a service that was not ready or usable 3 days after the billing period began. This is really unfair. I also felt it was kind of pathetic on their side, they said in the email they have '100s of orders'. If they have a 100 orders, thats about £5000 income a month, I imagine they make maybe 5 or 10 times that amount. Yet after everything I experienced, they even apologised for it, they refuse to click a button in paypal and give me back my £31. For something I never actually used or received. The funniest thing about it is they don't even have the £31 from me, it is being held by paypal, yet they still want to dispute it with me. With absolutely no reason for keeping it other than 'it says in the terms and conditions'. I didn't really receive any support from them and I didn't receive the product, so can someone please tell me what I paid for. Also there is nowhere anywhere that talks about DayZ instance Id's and that you have to wait for this before your server is operational. They actually say the exact opposite, everywhere. How can you promise people something you don't actually have in your position at that moment. Also when I sent them initial email saying I don't really no what's going on, the one they replied with 'your server is not ready yet', why didn't they just say it may take a few days and all this would have been avoided. To be honest after a few days it still was not ready and I had heard nothing from them, that's why I decided to cancel. Also they started my billing period on the 29th of July, so technically I was charged for at least three days where I could not use the server. I think this whole episode was really bad on their part and a refund should have just been basic courtesy. I cannot believe they have refused me a refund, I gave them 2 or 3 opportunities to agree to the refund, I even said on two occasions if they refused I would tell as many people as I could about my experience and to be honest over £31 it is pretty stupid on their part to uphold the refusal of refund. Especially when more than likely paypal will side with the buyer. So that is why I am here, to warn people exactly how the Vilayer server setup, customer support and cancellation and refund policy work because actually there is no information on this anywhere and I think it will be extremely useful to people deciding who to buy a server with. I also think their whole stance on refunding is really petty and I think my experience is almost stealing. Feel free to agree or disagree with me, I hope at least people can learn something from this and at best Vilayer see this and decide to change the way they are running things.

You don't have to care, like or agree with an opinion to show it respect. Respect is about allowing people Deciding whose opinion is uninformed and whose is is a matter of opinion anyway. I just think people with this attitude show a very obvious lack of maturity. To be honest I don't see much of this, people being rude about DayZ developers not fixing the hacking problem immediately. From what I have seen it is a lot more the other way. People reporting hacking and getting absolutely stomped on by everyone else, people telling them to shut up etc. I really havent seen any demanding, correct me if I am wrong and show me some posts of people demanding hacking to be fixed in a unfair way. Personally I dont think it matters anyway, people should be allowed to say what they want in a forum. Even if you don't agree with it, just ignore it or put your argument across. FInally I don't think it really matters if you have knowledge of coding and development to have an opinion on what can be done to solve the problem. I mean the OP agreed with me that there are things that can be done in the future to solve the problem... And I'm just an average Joe lol, I think what I was stressing was that if they don't do something soon there gonna loose a large chunk of people playing the game, developers have already started developing rival games with the exact same premise as DayZ. It will only take one big developer to just copy this Mod as a secure stand alone and all the teams great work will be in vain as it will be a lot harder to release with competition already there. I think a lot of people criticising people complaining about hackers don't really care how many copies get sold at the end or how many people are playing the game, But I am sure Rocket and the DayZ team will definitely care so maybe you should all think about that.

Thank you, I apologise also for anything I may have said that seemed troll like. I think that a lot of people are just immediately being rude to people who are reporting hacking. I am sure some people are blaming DayZ, but not everyone is, to me its quite obvious this has nothing to do with the mod 'DayZ'. I just see posts in the cheating section where someone has gone to a lot effort to list what happened to them, where and some even attach evidence to get the response 'tell someone who cares' or 'nothing can be done, so stop posting about it'. I think at the moment this is the only way of actually doing anything about it so people can look out for suspected hackers names and server admins can be informed if it is occurring on there servers as I have said already there not really anywhere else to express this, I appreciate that a update to the anti cheat or to the game system itself is something which would take time, so I think this is all we have now. So people shouldn't put it down. I have made other posts where I have criticised these people and quoted them, we all get carried away when we feel strongly about something, that is natural and I am sure you understand what I am saying when I say that. I just think people should calm down a bit and let everyone say what they want to say. That is the point of a forum and it infuriates me when people try to squash people expressing themselves. Everyone is here because DayZ is a great game and we all want to keep it that way regardless of what our opinions are and that is what matters. This is actually a really useful post for all those people who are complaining about hacking and should be stickied or something. Right Im done with forums for now, so draining. Gonna try and get to cherno and kill someone who has better weapons than me with a hatchet,