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gstjean123@hotmail.com

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Posts posted by gstjean123@hotmail.com

  2. Posted

    Will check that out for you now.

    There is a lack of explanation because normally none is needed, your server was not setup correctly by our system so I'll need to take a look manually.

    Normally we create your server, the files are downloaded to your folder, your server then starts up. If there is an issue whilst the files are downloading or a break in the connection the server will just not show up at all. We're working with the TCAdmin (Our control panel) team on sorting this issue out as it seems to happen to 1 in 10 setups. They can easily be fixed but obviously it's a huge hassle for you and other customers. If you have a ticket up we'll try and answer it as soon as possible.

    I got a ticket answered 6 hours ago about my order 7682992282. Said they are working on it now and will be up in a few hours. Been 6 hours now and still pending. Replyed back to the ticket about it even posted on tweeter now posting on here to see what is going on.

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