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Dear Survivors, we'd like to inform you that this forum will transition to read-only mode. From now on, it will serve exclusively as a platform for official announcements and changelogs.

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Thank you for being a valued part of our community. We look forward to connecting with you on our other channels!

Stay safe out there,
Your DayZ Team

Tyler Salwierz

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Everything posted by Tyler Salwierz

  1. Tyler Salwierz
    If you want one added just open up a ticket ;)
  2. Tyler Salwierz
    I can do that later on today. For now, you can use this as a reference point.
  3. Tyler Salwierz
    1 hour ticket within SLA hours yes. We are human and have to sleep as well, if you can toss me your TicketID I can look into this further for you. Note that if your ticket takes longer then one hour during SLA hours we do offer you an account credit when requested. If it was 12 hours you'd be looking at a 30% credit.
  4. Tyler Salwierz
    DayZ patches and beta builds are added for you to the mod installer. You have full access to all files other then the DayZ, Hive and MPMissions folder. The server.cfg is also restricted but you can change most of the options from the configuration editor.
  5. Tyler Salwierz
    New options are available - I've decided to do away with the budget/premium options and have made the managed support level available on the order page. This now costs $15 and includes phone support. :) Current clients will not be affected by this, if you have any questions regarding this change please do not hesitate to open up a support ticket.
  6. Tyler Salwierz

    Host Altitude - get your shit together

    Tyler Salwierz replied to lexxer's topic in Mod Servers & Private Hives

    It's in the quote. All of our clients are happy, we have over ten pages of positive reviews on the thread with no negative reviews and I've never seen long load times on our DayZ servers when joining them. You should give Elpis Host a try :)
  7. Tyler Salwierz

    Host Altitude - get your shit together

    Tyler Salwierz replied to lexxer's topic in Mod Servers & Private Hives

    Oh, I'm not referring to HA. I'm just saying you shouldn't say ALL DayZ providers oversell - we only put four a node on the E3-1230 V2/E3-1270 V2 :)
  8. Tyler Salwierz

    Host Altitude - get your shit together

    Tyler Salwierz replied to lexxer's topic in Mod Servers & Private Hives

    Not true at all, unless you consider four servers a node overselling.
  9. Tyler Salwierz
    We're actually planning on offering these within the week :)
  10. Tyler Salwierz
    Phone support is now available for our premium clients! Just login to the billing portal and you should see the number now :)
  11. Tyler Salwierz
    That's interesting. I wonder what's wrong with the hive being provided by Host Altitude that would require them to change to another provider entirely.
  12. Tyler Salwierz
    Live chat is now online and we're working on the phone support option for our clients :)
  13. Tyler Salwierz
    We have the official dayz_server.pbo file but we are unfortunately not allowed to modify it for you. Once DayZ has released a official fix the option will become available in the mod installer.
  14. Tyler Salwierz
    Live chat and phone support will be up and running soon!
  15. Tyler Salwierz
    Nothing we can do about it unfortunately - DayZ has to release a fix :(
  16. Tyler Salwierz
    No problem - enjoy your server!
  17. Tyler Salwierz

    Your server specs? approved/denied opinions?

    Tyler Salwierz replied to Ripper_Roo's topic in Mod Servers & Private Hives

    Sounds about right. That opteron is uselss for DayZ.
  18. Tyler Salwierz
    Oh we're definitely gamers - you just take priority over everything else :)
  19. Tyler Salwierz
    Great! Enjoy your server :)
  20. Tyler Salwierz
    Uh, what are you basing this on?
  21. Tyler Salwierz
    It comes with a free 25 slot mumble server on request - just make sure to include it in the order notes and I'll set that up for you.
  22. Tyler Salwierz
    Thanks lent - great to hear you guys are having a good experience :)
  23. Tyler Salwierz
    Yup, but the UK still sees good pings. You shouldn't have any problems and - worst case - we give you a full refund if requested in the first three days or we can refund your time remaining if requested after that. Feel free to look at the ping graphs on every node here (we just set this up) and you can get a pretty good indication of what your ping will be like based on your location. We're quite happy with the Dallas location and want to continue to build up our account there. It provides good pings for the majority of the US and Europe - we certainly haven't had any complaints about high ping at any rate :)
  24. Tyler Salwierz
    Thanks guys! I appreciate the kind words and it's great to know our efforts in customer service and quality of service are paying off :)
  25. Tyler Salwierz
    Dedicated servers are now available - check the OP for more information!
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