[email protected]

Hey Guys, Like I said, I work during the day. I am going through tickets right now and I will answer them as much as possible. Due to the complexity of DayZ, not all of our support guys can help with issues. I have about 190 tickets from just today because of people having issues with the mod (which isn't really a ticket issue) that I need to go through. I will do my best to get you all setup and answered. Johnny

Not too long sir, it varies, depending on when the payment is recieved and how long it takes for instance processing. I believe your server is up. EVERYONE, WE HAVE THE SERVERS READY FOR UPDATE! TO UPDATE JUST HIT THE UPDATE BUTTON AND SELECT THE UPDATE

Hello Ladies and Gentlemen, I am writing this to outline a few things for you. As of recently there have been many changes going on at Vilayer LTD and we feel that they are positive. In the last 3 or 4 days, you may have noticed some changes going on with your server name or restrictions VIA the configuration file. There is reasoning behind this. In the interest of the customer, Lee, Ian and I worked many hours to ensure none of our clients were blacklisted (A host doing this amount of work is almost unheard of). Many clients were failing to follow naming convention restrictions, were disabling battleye and were passwording servers. When the DayZ team approached us and said that many servers (not just ours) were due to be blacklisted soon, we jumped into action to fix this. The "EU" code for server names is phasing out and country codes are being pushed in, you will see LU, DE, UK, FR, US and so on. Some EU had to be changed, so we put them at LU unless a client wanted another code. We also changed things so that if a rule was broken, the server would go into a stop function to ensure that proper rules are being followed. Some clients have emailed me stating that they still see other servers that haven't followed rules. These server will be blacklisted :). Last night, Lee purchased 10 brand new server boxes (no resold, PURCHASED) in one of our EU locations so that we could load balance servers (as some were running with CPU up to 59%). We will be placing a max of 6 servers per box so that we can ensure fantastic server efficiency. We have also added a timezone changer (in beta) so that clients may change the time on their servers 1 time every 24 hours. We are the only server host that offers this to customers. IF you have issues over the next few days, please add me on skype (capecodcaper) and I will take care of you. Don't forget, I work during the weekdays for the consulate and am very busy until I get home, when I work for Vilayer, so I might not get to tickets or live chat right away. Ian is usually on, as is Lee and they work tirelessly (way past the time my ass is in bed) to get things settled for you. Lee is in pretty important surgery today and is so dedicated to making sure everyone is happy, he said he should be available tonight. Crazy stuff!!! So if over the next few days there is a longer than normal wait time for support, I apologize. We will get things settled ASAP. Cheers, Johnny PS- I'm writing this on an airplane 30000 feet above ground level since I had a meeting in Dallas this morning :)

1.7.2 is buggy, so we offered the option to update instead of forcing it. Our support is on TS a lot and I'm always on skype. Don't forget we have a few workers that do DayZ but 2 are English and 1 (me :) ) is American and 1 Canadian. All of us have different schedules, but we all do our best to get things answered when they come in. Today, due to the bugginess of the new release, we have gotten over 80 support tickets about DayZ issues (all except 2 are issues that are with DayZ not servers). So Lee posted that warning. Your best bet is TS3 (ts3.vilayer.com) or skype (lee.netarus and capecodcaper) Johnny

We definitely support on weekends. I was just away on a business meeting, which I put everywhere. It was uneventful and I managed to buy some more in flight internet so I could fix a few issues. I do know that Ian and Lee were up late yesterday and today. There are a few support specialist that work for vilayer but only 3 that know the complexity of ArmA. If you need me, msg me on skype(capecodcaper), email me ([email protected]) or if you're really really lucky I'll give you my phone number ;) Johnny Also, don't foget we now have massively awesome supported datacenters in Texas and on the west coast of the US

Hey tickle, there are currently 7 others that are experiencing this issue. You can also try skype (capecodcaper) or come on TS (ts3.vilayer.com) I was on TS for a good portion of the day and I now have to go catch a flight for a business meeting. If the flight has internet on it I will buy it and try to fix your issue for you. Regards Johnny

Hey doctor, try using mozilla or chrome. I have that issue with Internet explorer

All servers on ACP showing stopped or running. There are only 8 unknowns. What will cause ACP to crash is a few things, but namely that people hit stop and restart 10-15 times when they need to hit it 1 time. This wonks out the box. We are getting things setup for you. Johnny

We will be getting to all apps today :)

Andb52 is correct. The tool is not perfect. Call it an Alpha tool as well. Basically what it is doing is allowing each individual user to change the windows time on the box and attempting to save that time to the specific user. There are 6 individual users per box and all of their times rely on the clock. The unfortunate side of things was that before this, we would have to manually change the time to UTC + - whatever and EVERYONEs server would be on that time. Rocket has stated that he doesn't want people to be too favored to the light because the darkness is part of the game as well. I apologize for the inconvience. Johnny

Why wouldn't there be an age requirement? We don't want loads of young kids running around, as they tend to not listen as much and have shorter attention spans.

our ts is ts3.vilayer.com

I am just back from work, Lee and Ian got all the servers up and running while I was at work. As I said we will be giving everyone a free week on their servers. And yes you are right, we experienced this because Lee was away. None of the other staff at vilayer have to ability to purchase new hardware at the datacenters. We had so many orders on top of TCAdmin and hive issues that that was the only problem we could not fix. Buying thousands of dollars worth of servers is something Lee had to do, he did it and things are load balanced. All new servers are setup right now and I'm going through to answer all support tickets left unanswered. Johnny

Correction Flash, I run the 1st Cav. CQF is the handle we use in DayZ :) Pop into TS and we can get you all settled

Bandits come at us if you desire. However I caution you to ensure that you are prepared to encounter us. You may kill a member or two, this means nothing. Large groups are vulnerable, no matter the training. We are a second tier group of internal spetsnaz operators and I assure you that we have the best training that 400 rubles and a fifth of vodka could buy (Russia's economy went downhill a little after this all started). If you see those empty whiskey bottles around the map, those are from us. I apologize for littering but it only shows how well equipped we are. Have a lovely day

Hello guys, sorry to hear this is going on. Lee has been awake almost since he got back from surgery. Everyone will be getting a free week on their server. We expect it to be up soon. We have been ordering servers and trying to load balance to make sure that lag is kept down. I'm on my way home from a family function in Philadelphia for Independence day and I know lee is working on stuff in TS now. We sincerely apologize Johnny

No, but I would change your title as it is a racial slang over here in america. I think you meant Whoops

You came in TS Curgon? Some things have been hammered out over the past few days.

Not weeks, not days. Just hours, maybe a single day. As soon as it is up, I will add a free week to your cycle :) Johnny

Yessir, We had so many orders over the weekend we were forced to order new server boxes. Bear with us as your server will be up soon :) Johnny

Any days that it is down, we will push the renew date to when its up and running :)

Gentlement and Ladies, The hive going down really played around with the ACP and it wonked itself out. Lee is expected back today and that is his top priority. I apologize for any inconvience but I ask that you stay patient while we get this sorted. Yesterday when the hive went down and affected servers we got 71 support tickets and I had 31 live chats at once, all while I was at my day job. I promise were not doing this to screw you over! I can assure you this is nothing more than horrible timing as Lee didn't sleep before going to surgery so he could make sure things were running smoothly. But now that issues have arisen we will be working to get them sorted ASAP. If you really feel that this is a huge ginormous inconvience then I will give you $5 out of my own pocket to cover the missed day or two things are down. I'll be off work around 4 or 5 my time and I will try to fix this problem if it hasn't been sorted already. Johnny

check out www.vilayer.com :)

Roger that, hope to see you tonight! Johnny

Hey thanks Twin, appreciate it buddy!