I recently purchased a server from your website with the expectation of it operating fairly soon after. It's been in the realm of 20 hours since I made the purchase and haven't received any information or an accurate ETA for my server. I understand you might be backlogged, but this doesn't explain why my ticket (#813404) hasn't been answered yet. If this is how business will be conducted in the future, I would like to request my money back so I can take my business elsewhere.