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anthony_henson2003@yahoo.com

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Posts posted by anthony_henson2003@yahoo.com

  2. Posted

    Hello

    Im sorry you feel this way about our new package, as the email said the upgrade is completely free for all users if you decide to wait while we go through several hundred services to upgrade them, we are only offering the $10 upgrade as an option for an asap upgrade not a requirement. We only gave that large of a time frame for the free upgrades due to the large amount of servers that will need to be manually re-created, internally our goal is much less than "several weeks"
     

    I don't want automatic updates to my mods, No, leave it alone.. Go away! I'll do my own updates thank you very much!!!



    While I can see the benefit of such a system 98% of our customers want updates added by us to the control panel within minutes of the update being released on DayZ commander, The new 2.0 variant of our service allows things like this to be done, where as our old 1.0 required a lot more time and effort to be put into updates.

     

    which I think means that for people like me who modify their mods with custom scripts, that we'll be waking up one morning to find all our hard work replaced with this months latest Epoch/DayZ/Whatever Mod build without so much as a "don't worry, its your server, take your time and update your scripts first..."!!!!!!

     
     
    That is not at all what we meant by that statement, we do not nor do we have plans to force install server file updates on servers. We simply meant that the files that will be contained in the default new server setup and the mods section files will always be up to date with the latest mod version, no need to go to the updates section after installing a mod from the mod manager, The updates section will still be there when new updates come out for clients such as your self to manually install when you choose.
     

    If you want to provide a proper update to your service, simply answer your bloody support tickets and sort out the shitty lag..

     
    Im sorry you feel this way, the last ticket I see from you was answered in just over an hour and I see no mention of "shitty lag" I also just looked through clients tickets on the same German node and do not see any lag complaints, if you are still experiencing issues please feel free to submit a ticket and we will look into the issue. Our current response time is the lowest it has ever been since we opened, most tickets are being answered within an hour of them being opened with none reaching more then 8 hours old.
     

    There was absolutely nothing wrong with my service HFBServers, so why can't you just leave me alone with my 1.0 ??

     
    If you want to stay on the old 1.0 Ultimate you can, however please note that no more updates will be pushed to that product, so any Epoch updates will need to be manually added by you via FTP, Just open a ticket and reference this post and we will put a note on your account to not upgrade when we get to your node.
     

    telling me that they've listened to their customers feedback (like **ck have they) and they've come up with a brand new package

     
    Im not exactly sure why you feel that we have not listened to feedback but we currently have a very large google doc with just about every suggestion that customers have suggested in tickets over the past 4 months, We added/modified the ones that were suggested the most for Ultimate 2.0, Biggest of all being ease of access for the config files, and second being mod selection, there are also many other random suggestions that we added with Ultimate 2.0 and things that are currently being worked on and nearing completion (we will announce them at a later date). For the ease of access suggestion we made everything uniform and instead of having config files located in multiple different directories for each mod they are all now just located in "CONFIGFILES" and for mod selection we added all the epochs that were available as well as a few others, we also have a few more being tested and will hopefully be added in the coming days.

    • Like 1

  3. Posted

    Well I could prob rent rack space and get at least T2 speed I think. More of a thought than anything. I priced out some hardware for a 16 core xeon build at about 11k usd.

    An E3-1230V2 will be more then enough for a single 50 man server, you could run a few 50 man servers on it. There is no need for 16 core machines, DayZ/Arma does not really benefit from multiple threads, so the faster single thread speed you have, the better the performance. That's why an E3-1230v2 is perfect (high single thread speeds). You can easily build an E3 machine for ~900 USD. As far as BW goes 5TB on a 100mbps port will suit you just fine.

  4. Posted

    Yes that does work, but I would really like it to be shown it the browser, Vilayer say's the issue is gamespy and the arma browser due to being unreliable... not sure why it worked for so long is that's the case.

    I can confirm vilayers comment, The in-game browser is... not the greatest to say the least. Back when there was just a couple hundred servers over a year ago it was fine. But since the explosion of thousands of DayZ servers it seems like it can't keep up. Most people use commander anyway so you shouldn't really have too much of an issue with finding new players.

  5. Posted · Edited by hungoverfurball

    FWIW we'd love to host the public hive, we can do things like geographic anycasting, replication, and we have lots of hardware resources (SSD's, very fast processors) to ensure low latency and 100% uptime for all servers regardless of where they are in the world - as well as very serious DDoS protection - instead of running it off of one server at some random datacenter in California like it is now.

     

    We've been hosting a geographically distributed hive that supports significantly more servers than the public hive does for some time now. (2000 vs 400 official servers)

     

    We can also help automate or staff the approval of official instance ID's, which haven't been staffed for many months now.  Additionally, we can write a new support portal for managing and requesting new official instance ID's (instead of the weird WHMCS thing they have now), start responding to (or automate) reporting of admin abuse on official servers again, and I personally have many other ideas to improve the official hive and get more people interested in hosting/playing the game again.

     

    Let us know if we can help.

    The hive its self is just fine, it is hosted on an E3-1240v2 with 32gb's of ram and an Intel SSD for the SQL located in Dallas. All the timeout issues are because of the cdn they use for the hive certificates. Not the hive its self.

    • Like 1

  6. Posted

    The response it received 3 hours ago didn't address the problem. By your theory, if someone replies to my ticket with "Is it working now?", you can justify waiting 24 hours to reply again after I say "No". I used to work for a GSP, so I'm familiar with WHMCS and how it works. We would never answer tickets in this method. The actual problem with the server hasn't been addressed since June 28th, at 11:47pm.

    With all do respect, The last request before our latest reply was you asking to cancel, which the support rep set your server to be cancelled and that would have been ticket completed, You then responded once saying never-mind on the cancellation and to go back to fixing the original issue, then again a couple minutes later on asking to make sure you get the extension. So now your issue is once again open, and back to the original issue which I am currently looking into.

    There is a few issues with our method your example being one of them (which only applies when we are under very heavy load like the past few days) but it solves issues like people submitting tickets with all caps saying "MY SERVER IS BROKEN FIX IT NOW FIX IT NOW FIX IT NOW" as we simply get to that ticket in the order it was received.

  7. Posted

    Thanks for the info. Of course, my ticket is still sitting there, unanswered since your first reply and I still don't have a working server.

    Your ticket will receive the same attention it would have other wise gotten, we do not provide special attention because of this thread, we treat all customers with the same level of support, which means since the last reply 3 hours ago, when support works through the tickets older then yours (there were roughly 50 tickets opened before your response 3 hours ago) then your ticket will be answered. I can see that your ticket only has 5 ahead of it now, so I will personally take a look into it since it is now your tickets time. Im sorry if this is a bit of an odd method, but it has proven to work the most successfully, as no client gets favoritism for responses weather it be the client paying us $1000 a month, or the client paying us $2.50 a month, each is entitled proper and due diligent support.

  8. Posted · Edited by hungoverfurball

    I emailed them orginally as that was my first communication method.

    They told me to make a ticket.

    I made a ticket and they ignored my question and gave me the run around when all I wanted was my account working.

    I made a thread and they denied they did anything wrong and still didn't fix my account when that's all i wanted.

    Then they never updated my server for a week and then said it was because my subscription ran out....(they ended it early)

    When I called them out on it with proof, w/ pics and emails they deleted the thread ( dayz dev works with them)

    Pm'ed me and said what could they do to make it better. I asked for a working account and partial money refunded or credited as I missed a week

    of paid service.

    They gave me a credit of $10 for the next month which didn't do anything as they charged my this month the same amount.

    They also increased my slot service to 50 which didn't do anything because the max my server has seen is 30 people and it dropped from top 50 ranked server

    to worst 50. I rarely see over 20 people, it's mostly 4-10 people and it laggs like crazy, My ping went from originally under 30 to over 90+ now because of their server

    migration.

    that was my experience with them over a year ago, seems they are still up to the same BS.

    Comparing an experience you had over a year ago with a unique situation betterdeadthenzed had is a bit like comparing apples with oranges, We have improved drastically since your post over a year ago, I will admit that our support over a year ago was not the greatest, but the past several months it has been pretty darn good, Only the past few days has our support been a bit slower due to the almost 3x of tickets as a result of questions about Breaking Point, and random issues people have with Breaking Point.

  9. Posted · Edited by hungoverfurball

    On the 29th, at 02:05, I replied to my ticket. I waited one day (24 Hours) and replied on the 30th, at 1:47am because I got no reply. I then waited another 24 hours and at 04:33 on the 1st, I replied again. That's 51 hours with no reply.

    Oh really? On June 24th, before I ordered, I submitted a ticket, asking if it was available. The reply was:

    0l9f.jpg

    It's funny. After I posted the original post in this thread, I told them that since they couldn't get my server working, to refund my money. They managed to reply to THAT within an hour, with the statement that they don't give refunds, even though they haven't delivered what I paid for yet and didn't make any attempt to address the issue with the server.

    Michael was mistaken in his first msg then, As I strictly remember him talking with me regarding your ticket, asking if it was alright for him to add lingor skaro to the mods section which he ended up doing, that is why you did not see it before, him saying it was fixed was him creating the new package and allowing all customers to then install it. Also, your ticket would have been responded to at the same time weather your asked for a refund or not as I had just gotten out of an hour or so convo with my support reps regarding upcoming updates and changes, so they had just begun working on the tickets that were there, yours included.

    EDIT

    I forgot to add that, your ticket as it approached the 24 hour mark would have been guaranteed a reply as we make sure that tickets don't go over the 24 hour mark without being answered (give or take an hour if its early morning) during this excessive amount of tickets as a result of Breaking Point, but when you replied, as I said before, you made your ticket appear to be brand new and opened very early in the morning. Most tickets at the moment are getting responses right around the the 8 hour mark simply due to like I said, the excessive load that is a result of Breaking Point.

  11. Posted · Edited by hungoverfurball

    You have replied to your ticket own ticket several times very early in the morning, each time bumping it to the top of the ticket list making it seem like a new ticket. So right now from our eyes your ticket is only 7 hours old which is still in the category of very acceptable time frame. Since we work from oldest ticket to newest, each of your replies has simply caused your wait to be longer.

    EDIT

    Our support has been slightly slower with some tickets hitting the 18 hour mark due to the large amount of tickets regarding Breaking Point however a ticket would NEVER ever hit 51 hours without a response from use if you did not reply to it yourself a few times. With that being said as an apology I have extended your due date by 3 months.

  13. Posted

    Well I can say that the Official update patch was added to the cp a very very short amount of time before your post, the patch was added to our cp at 10:49 am EST and your post shows as 10:53 am EST. Which leads me to believe that you installed the private patch as the official patch requires no changes whats so ever to be made after the install to have your server work correctly. We never release a patch that requires any changes to be made (except the host name change) by the client, especially one with as many changes as you outlined.

  14. Posted · Edited by hungoverfurball

    There is no Official reality update yet as visad is out of state at the moment, all the hosts including HFB are running rigged together versions for 1.7.7. So some things may not work perfectly custom loadouts possibly being one of them.

  15. Posted · Edited by hungoverfurball

    The 1.7.7 update we had up yesterday was ONLY for private servers (the name said private) the 1.7.7 update we added today (name says official in it) will work for the official hive servers. That means this process would have worked for those attempting to install the private update on their official servers yesterday, but today they should be just fine installing the official update. On HFB's host that is.

  16. Posted

    oh sorry, guess it must have been another hungoverfurball that uses Vilayer TS :P

    I used to speak with lee on a regular basis. But that was because we used work on things together (ie the DayZ planet thing that fell through). I have not spoken with lee in several months due to some personal differences.

    • Like 1

  17. Posted · Edited by hungoverfurball

    Thats funny cos HFB use ViLayer servers!

    Umm. No we do not. We have been hosting DayZ longer then Vilayer... Roughly 7 months ago I used to rent some resold OVH dedicated servers from him because my OVH account did not have the VAT removed yet (HFB is a US company that does not need EU VAT).

  23. Posted

    How do I log into the ingame server panel and change the time? [HFB Servers]

    I cannot find a way to change the time of the server. Also, where it shows what time it is in DayZ Commander it doesn't have

    a time. Also, when I press server control ingame I get kicked for script restriction and I cannot log in. The button is like froze.

    The ingame server control panel was blocked by battleye a long time ago, To do any ingame admining you need to use commands. Time is changed from within the website server control panel, not the ingame control panel.

  25. Posted · Edited by hungoverfurball

    Hey I am the admin of US 1411 and came on today evening to play some Day Z and see my server is down. I can not bring it up or do anything my server status in my HFB server panel says Unknown....

    Anyone knows whats up with my server or are HFB just down? I can't contact support because the main HFB website has been down for the past 2-3 days so I can't get in contact with support

    Our website has not been down at all in awhile. http://www.hfbservers.com/ should load up without issue. If you mean the little offline support agent picture that is simply live chat, Tickets can be submitted at any time of the day.

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