Who? That makes no sense. Quite clearly it states here that they rolled out a new service (dayz server hosting) and failed to update their automated messages, and as such caused confusion for the customer. Vilayer didnt just start selling dayz servers a couple of days ago... Now, would it have been easy for the mto simply reply to the email saying that they have updated their message, they are sorry for the confusion caused, and that they will make it clear on their sales page for future customers? Yes. Yes it would. Now... On to the second part. What was essentially said is that they KNOWINGLY start the billing period well before the server will ever be operational and that, knowing this, they continue to operate in such a manner as to shave a few days off the customers service... What exactly is acceptable about that? When a company makes such a mess of things, I'd expect them to try and offer solutions AND offer a refund, not try to offer store credit so you can purchase the same product which you are obviously unhappy with... again. Furthermore, when a company has a customer emailing them saying they will post about their consumer experience on the forums, and it is viewed as a "threat" (this is an assumption on my part that the 'threats' didn't extend beyond this - but it was very unprofessional to even mention it in the first place) its obviously not a good state of affairs, and certainly shouldnt be viewed as an acceptable standard by the company itself. All in all this makes no sense, and as a friend of mine today purchased a server from a different host, and made a ticket asking how long it would take before the server would be operational and only had to wait minutes, not days for his ticket to be replied to clearly and concisely I'm wondering why this isn't being viewed as a learning experience and a positive thing as it has allowed you (vilayer) to amend your automated emails and highlighted areas you can improve on in your customer relations.