You know i appreciate you talking about professionalism, but this always comes at a cost. You need somebody on Public Relations for that, that is in this case someone missing in the server fixing department. I agree that there is a lack of info, but this is not a company, these are guys sacrificing their free time to get us playing. I'm sure they don't get rich by doing it. So you can simply not hope they will ever has as much manpower as a company, although i understand your concerns. Give it a few months, I'm sure they will get better with this stuff day by day.