Bought a dedicated server with these guys. It took 2 days for them to get it online (and i only got the RDP info after prompting them for it in tickets), DayZ wasn't setup on it at all which is fine but when i asked for assistance getting it all setup i was given a link to the server files and essentially told to work it out. Now for the last 2 and a half days my server has been down and i've been unable to access it through remote desktop; i wen't into live chat with Adam (i didn't know who he was at the time) who told me i needed to submit a ticket to get a server restart which i did, filing it as high importance and here i am almost 2 days later with no reply to the ticket, no server restart, no functional server and a new bill for next months hosting including the 4 lost days (so far) a full 16 days early from the time it needs to be paid. My current thoughts on the host: Prompt when it comes to taking your money, terribly slow at supporting their services. Please don't ask me to PM you my name so you can deal with it, you should be dealing with requests like restarts in a timely manner, don't tell me your team is small; it's down to you not to over expand, if you don't have the time or staff to support your current customers, adding more probably isn't the smartest idea if you don't want to get slated on the forums by unhappy customers.