listen mate, most servers are full constantly, people playing for several hours, days, weeks at at time. The game is playable, but judging by your lack of patience, maybe this is not the game for you in the first place...?
Hi one of the server admins here from UK28. I'm afraid that ViLayer has a habit of taking down the server occasionally for unknown reasons so we have to contact them to get it back up. This hasn't happened for some time now luckily, but we are considering moving the host to a more reliable company next month. We will see how it goes. Thanks friend.