Stenmaniac

I had a Vilayer server for 3 months before I went back to Dayz.st (obviously, now a silly mistake). I thoroughly enjoyed it. I only recall one time where the server went down, and it was back online within the hour. I have only ever submitted 2 tickets, and both were answered in a TIMELY fashion. I now have my new Vilayer server set up even better than the first. Nothing but blue skies ahead :)

Oh I'm fully aware now. I've already made the switch to Vilayer. It took a public inquiry on a dayz related forum to get them to communicate with me. And for what its worth, when their servers are online, I enjoyed the services. I like their control panel and their database. But my friend was right, don't ever go dayz.st. My server's community and population suffered for that mistake, and now ersan and the rest of Dayz.st can go fly several kites.

I said no email was responded to in the last month. I received one email reply on Dec 22nd regarding one of the dozen + server outages I've experienced. Still though, that was one response for a seemingly uncountable negative experiences, and no one followed up with that email. The claim that you are not getting these emails should be alarming for anyone who is currently your customer. admin@dayz.st .... its not a hard email address. I never received any kick back from sending emails, and I know for a fact I sent them ALL to the correct address. With the amount of people complaining of little to zero answers or receipts of acknowledgement to their emails, I find it difficult to imagine how you or anyone at HostFlux or Dayz.st can defend or argue our case. Sounds like some housecleaning needs to be done on your end. As I previously pointed out, in a different manner of course: Our money gets to you just fine....what exactly, would you say, gets back to us? It most certainly is not a satisfactory level of customer service.

Alot more than you need? Apparently not sir, you need to check what these people are actually doing. No, I never received a response regarding ANY of the multiple outages I've experienced in the last month with dayz.st. No ticket number then either. As far as LA servers being down....every single server on 192.31.185.215 was offline Thursday-early Saturday CST according to game tracker. All dayz.st servers. Its not a hard thing to respond to emails with pre made responses. Letting people know that you actually care, whether its true or not, is a huge thing. At my job my 3 man team responds to hundreds of emails a night. Its not hard....its really damn easy. Triage emails based on their severity. Use pre-made responses to reply to emails promptly. The fact that people are ignored when they try to contact you is why they get mad. If they get responses, at least they know someone is on the other end. In my experience, NO ONE has been on the other end. That is why I cancelled both of my subscriptions. If I don't pay you, you stop my server. If my server stops working and I get the feeling that no one cares, I stop paying. Very simple, really.

No. I have two Los Angeles servers. 192.31.185.215:3340 was down for 2 days. Good to see you actually read the above post, and my 11 emails throughout the last 2 months, 3 of them specifically on this most recent outage.

After roughly 9 fruitless attempts to contact admin@dayz.st for a response as to why my server was consistantly going down for 8-18 hour periods on a weekly to bi-weekly basis (LAX servers mind you), and several tweets to @dayz.st, I have cancelled my two dayz.st subscriptions. I have had service failures for the past 3 weekends. Now today, the same day I was charged for another month's subscription, my server is down for 13 hours and counting. I believe I have been more than patient for the last 2 months and the only response I have ever received was: That was sent on December 22nd. I have had several server outages since that time all with accompanied emails to admin@dayz.st. In the last month alone I would fairly estimate I have had the better part of a week's time unable to access my server. This the exact reason my friend cancelled his dayz.st server that he had from May to the tail end of August 2013. Constant server outages, no support. Looks like Vilayer for me. They atleast know where the "reply" option is.

LOL. You are the absolute worst service provider I have ever been with. Do not give your money to this scam artist.