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Stenmaniac

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Posts posted by Stenmaniac

  1. Posted

    How are you liking Vilayer so far? I might do the same thing if they don't fix this real soon.

     

    I had a Vilayer server for 3 months before I went back to Dayz.st (obviously, now a silly mistake).  I thoroughly enjoyed it.  I only recall one time where the server went down, and it was back online within the hour.

     

    I have only ever submitted 2 tickets, and both were answered in a TIMELY fashion. 

     

    I now have my new Vilayer server set up even better than the first. 

     

    Nothing but blue skies ahead :)

  2. Posted

    Do you really think this a company to give your money to and expect a service to be delivered. Considering they publicly stated they would break DayZ SA rules and create there own private hives.... Surely when stating BS like that your alarm bells should be ringing. If you want a decent SA or MOD hoster go to ANYONE than DayZ.st My Personal choice: GamingDeluxe.co.uk

     

    Oh I'm fully aware now.  I've already made the switch to Vilayer. 

     

    It took a public inquiry on a dayz related forum to get them to communicate with me.

     

    And for what its worth, when their servers are online, I enjoyed the services.  I like their control panel and their database.  But my friend was right, don't ever go dayz.st.  My server's community and population suffered for that mistake, and now ersan and the rest of Dayz.st can go fly several kites.

  3. Posted

    The point I was trying to make is that if you never received a ticket number then we never received your e-mails.  Nobody that works for DayZ.ST actively ignores e-mails and there are enough people working that if you sent us an e-mail, it was definitely read.  It's very unlikely that every single e-mail you sent us was ignored, and a lot more likely that they weren't being received.

     

    I said no email was responded to in the last month.

     

    I received one email reply on Dec 22nd regarding one of the dozen + server outages I've experienced.  Still though, that was one response for a seemingly uncountable negative experiences, and no one followed up with that email.

     

    The claim that you are not getting these emails should be alarming for anyone who is currently your customer.  admin@dayz.st   .... its not a hard email address.

     

    I never received any kick back from sending emails, and I know for a fact I sent them ALL to the correct address.  With the amount of people complaining of little to zero answers or receipts of acknowledgement to their emails, I find it difficult to imagine how you or anyone at HostFlux or Dayz.st can defend or argue our case.  Sounds like some housecleaning needs to be done on your end.

     

    As I previously pointed out, in a different manner of course: Our money gets to you just fine....what exactly, would you say, gets back to us?  It most certainly is not a satisfactory level of customer service.

    • Like 1

  4. Posted

    We have 6 people answering e-mails 24/7 - which is a lot more than we need right now, did you ever get a ticket number?  And as far as I know none of the LA servers have been down, but I'm not running the company at the moment.  I'll ask someone about the problems.

     

    Alot more than you need?  Apparently not sir, you need to check what these people are actually doing.  No, I never received a response regarding ANY of the multiple outages I've experienced in the last month with dayz.st.  No ticket number then either.

     

    As far as LA servers being down....every single server on 192.31.185.215 was offline Thursday-early Saturday CST according to game tracker.  All dayz.st servers.

     

    Its not a hard thing to respond to emails with pre made responses.  Letting people know that you actually care, whether its true or not, is a huge thing.  At my job my 3 man team responds to hundreds of emails a night.  Its not hard....its really damn easy.  Triage emails based on their severity.  Use pre-made responses to reply to emails promptly.

     

    The fact that people are ignored when they try to contact you is why they get mad.  If they get responses, at least they know someone is on the other end.

     

    In my experience, NO ONE has been on the other end.  That is why I cancelled both of my subscriptions.

     

    If I don't pay you, you stop my server.  If my server stops working and I get the feeling that no one cares, I stop paying.  Very simple, really.

  5. Posted

    We should be releasing the Epoch 1.0.4.1 update tonight or tomorrow afternoon.

     

    To the above poster: one of our Singapore servers was being repeatedly ddos'ed, I'm assuming you were part of that.  The only solution is to move the server to a ddos-protected location.

     

    No.  I have two Los Angeles servers.  192.31.185.215:3340 was down for 2 days.  Good to see you actually read the above post, and my 11 emails throughout the last 2 months, 3 of them specifically on this most recent outage.

  6. Posted · Edited by Stenmaniac

    After roughly 9 fruitless attempts to contact admin@dayz.st for a response as to why my server was consistantly going down for 8-18 hour periods on a weekly to bi-weekly basis (LAX servers mind you), and several tweets to @dayz.st, I have cancelled my two dayz.st subscriptions.

     

    I have had service failures for the past 3 weekends.  Now today, the same day I was charged for another month's subscription, my server is down for 13 hours and counting.

     

    I believe I have been more than patient for the last 2 months and the only response I have ever received was:

     

     

    I apologize for the delayed response, we are watching this node to figure out what is causing it to go down, once we have figured it out we will resolve the issues.

     

    That was sent on December 22nd.  I have had several server outages since that time all with accompanied emails to admin@dayz.st.

     

    In the last month alone I would fairly estimate I have had the better part of a week's time unable to access my server.

     

    This the exact reason my friend cancelled his dayz.st server that he had from May to the tail end of August 2013.  Constant server outages, no support.

     

    Looks like Vilayer for me.  They atleast know where the "reply" option is.

     

    Insanity: doing the same thing over and over again and expecting different results. -Albert Einstein.

  7. Posted

    We do our best to provide the most customization options for managed private servers.

    - we have full database access through phpmyadmin or direct SQL access if needed

    - you can change the map (through the control panel), and and vehicles (through the database mentioned above) - you can't edit the loot tables or loot spawns because those are actually contained within the client files and can't be changed server-side.

    - we have automated database backups stored every 30 minutes for up to 48 hours

    - we have two EU locations: London and Amsterdam

    A dedicated server would give you even more control, in theory, but would take quite a lot of research and time to set up.

     

    LOL.  You are the absolute worst service provider I have ever been with.  Do not give your money to this scam artist.

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