ThatDorkyGuy (DayZ)

Just wanted to update everyone.... My ticket had gone to 120 hours (5 Days) unanswered before finally receiving a response. Lee, their CEO responded this time. He did apologize and say he saw the issues that I was having. He did 'restore' everything and also added a free month of service. Unfortunately, the damage had already been done. The dispute/claim was filed. The funny thing is...Vilayer...provided an 'explanation' to Paypal as soon as escalated it to a claim. Before, during our dispute process, I updated the dispute every single day with no response from them (other than declining to give me a refund during the initial part of the dispute because my tickets were 'resolved in a timely manner'). After that decline though, about 6 days of me updating it had passed. So...what 'explanation' did they give to Paypal? Because the aftermath was 5 Days, 120 hours of an unanswered ticket, begging for assistance, sat there. It resulted in the CEO (like that's a big deal...) getting involved and resolving the issue his employees basically harassed me about. Sure a free month of service is great, but when you already don't want the service, you JUST want a refund. We'll see what happens now, because I've asked their CEO...Lee....for a refund directly. Paypal is still investigating...

Yeah I should have done more research before going with Vilayer. It's unfortunate. My ticket (as you saw from my last post at over 52 hours unanswered)...remains unanswered. Total time now? lmao...need to start using a dang calculator now: 79 Hours unanswered on my current ticket. Paypal is still investigating. We'll see. Please do research of companies before you sign up for service. You will get scammed, like I did. They now have over $30 of mine, and I with no service, a ticket that has been open for OVER a week, and the last time I've heard from them was OVER 3 days ago...coming up on 4 days now.

52 hours now on my ticket, still with no response. In regards to my Paypal Dispute, I updated the dispute every day with as much information I can. When you update your dispute, it emails the seller (Vilayer). They never once responded. After 6 days of trying to work stuff out, I have now escalated it to a claim. I received an email from Paypal saying that Vilayer explained our disagreement to Paypal, lmao, but it's still under investigation. If they can explain it to Paypal, legitly, then resolve the issue with me. Fix my MySQL issue. Otherwise, refund my money. So again, 52 hours still with my ticket sitting there. I love blowing $30 on crappy companies. Don't you? The ticket has self-updated itself to URGENT now lmao....I'm sure this is a perfect explanation to Paypal eh?

Another update regarding my situation, if you've been following along: My response to my ticket and MySQL issue: 12/06/2013 14:05 So now coming up on 34 hours now with no response on my ticket. Server is still down, can't connect to MySQL databases to edit anything. Edit: Finally got a response after 36 hours of waiting. John, still isn't responding to my MySQL connection issue. He didn't apologize for the 36 hour wait and proceeded to say: I can start the server, so I don't see the problem. Vilayer strikes again with a lengthy wait time for support and even when you do get it, it's gonna take at least an additional 3 responses to finally get the answer because they won't work with you. They do a response, regardless of it it addresses your problem or not and rushes off. So to recap. I ordered their service on Sunday, June 9th. Today is Friday June 14th. I still have an unusable server/service from them. If I wanted a default DayZ Chernarus server, I would have went elsewhere. I went with Vilayer for the customizable options, including, editing the MySQL database for profiles, gear, loadouts, etc; Boy was I wrong.... I've responded back again, BEGGING....BEGGING for support to my actual problem. FIrst time I waited 24 hours for a response, second time 20 hours, now this time is 36 hours. Perhaps this next time it'll be somewhere around 32 hours? Or maybe longer, who knows. I love how they don't apologize either, this is timely responses right? lmao... Still pursuing a refund via Paypal. False advertisement, disrespectful/unprofessional service.

Edited to add to my post above.

They don't give full configuration...well...I guess you could say they allow you to edit the config file, mission and server pbos...of what THEY host. For example...1.7.7 is out. No word on when that will be supported, but there is no way to get yours up and running by installing it yourself. So...it's a round about way they say it. You can't fully configure public hive. Fact. You can 'config' your private server...but only what they host, and you are not allowed to upload .dll files (which is prob a hacker protection thing). Regardless...it is a bit misleading when they say "your only limit is your imagination"....lmao. You mean, only limit is within what "we" (Vilayer) host and allow and see fit and yadda yadaa. Also be advised, they do not have DayZ Reality, Civilian, Sahrani etc; and the true customization is really with the default Chernarus. If you are looking for more than that, don't look here. IN ADDITION to my posts above...this was another reason I wanted a refund. False advertisement, really. Take what you'd like from my posts here. I never like to talk negative about any company as I truly am an understandable person. What I don't like, is when I am disrespected. What I don't like is when a company who is solely based on the internet, tries to 'bully' their customers around because it's VERY difficult to really win as a customer against them....with Paypal Disputes, Refunds, Service Credit etc; etc; I will not stand for it. I will not stand for unprofessional language and being called a child and other implying other things in their ticket responses. By the way, for those who are following along. No response yet from my ticket asking for further assistance regarding my MySQL issues. I now can NOT connect to my MySQL database at all (before I could and see that it was all corrupt)...now...it's completely unavailable. I have re-checked the IP...the PORT (adding +1 from the game port)...re-checked my username, password etc; etc;... Still unable to connect. This service has been completely rendered useless and there I have maybe had in the past 3 days of service...maybe 10-15 hours TOPS of uptime in a 72 hour time period. RIDICULOUS!

Sounds great Wooly...I'm not sure if you are just randomly replying to this thread or are replying in sort to my response, but to clarify....I made a ticket with polite wording the first time. After 24 hours of waiting only to hear Matt say there wasn't anything wrong and he just clicked start and all was well...that began the frustration. Even then...my response was more of a shock than anything. I was basically being called a liar even though I copied and pasted in several lines of MySQL errors. There were no names being called, I was not being abusive. Regardless....the next response some 20 hours later, didn't address the issue either, but more of defending his co-worker, who wasn't being attacked at all. Basically they are upset that I am asking for a refund and disputing with Paypal. So the customer service for me in particular has dropped considerably seeing as how my ticket response time is 20+ hours each time. Or maybe that is the norm. Or maybe it's them dealing with low priority tickets like yours when you could just hang out in their TeamSpeak channel (if anyone other than Andy is working) and ask the quick question there, but that's just my 2 cents. Either way, you are free to do as you wish. Just giving an example really. There is a difference between not knowing how to use the MySQL database and having your database completely corrupted within 6 hours of getting their service and unable to install/uninstall anything.

I beg you to PLEASE consider another hosting provider as I have had a NIGHTMARE with Vilayer for hosting my DayZ server. This issue is still ongoing, but I vowed to let others know of my problem. I just ordered service Sunday June 9th, 2013. Within the first 6 hours there were problems with the MySQL server to where it went down and corrupted my entire database. I was unable to install/uninstall anything, nor uninstall the database I did have. So I submitted a ticket with a few problems, including the inability to connect via FTP. The response from Matthew, almost 24 hours later, stated there was no problem at all and he was able to click start and the server booted up fine. This is a COMPLETE lie. Furthermore, I requested a refund and just wanted to cancel my service after all this and they stated that GameServers are non-refundable. No where in their 'Master Billing Agreement' (which they said I agreed to, I did not, I agreed to a Terms of Service), says gameservers are non-refundable. So...even though within 24 hours and having all these problems, they still would not work with me. I respond to the ticket stating that Matthew was lying and that I am still having MySQL problems. The next response? Almost 20 hours later. So...do the math, both responses combined have taken 44 hours to get back to my issue. This time someone named John responded. COMPLETELY ignoring my actual ticket issue of MySQL database errors and connection problems and instead addresses me being defensive and frustrated after waiting all this time only to get Matthew to respond saying there was no problem. John proceeded to call me a child...and I quote: "Also please be aware that we do not accept abuse toward our support staff in any way. While i understand that it can be frustrating for someone learning how to setup a server for the first time in our Service environment... that does not afford you the right to name call and act like a child in our support system." No one was attacking his employees in my response. No one was being abusive. I just want customer service or give me a refund. John failed to respond to my actual problem and the MySQL issue still remains. I have now disputed this with Paypal and have documented everything. Vilayer is unprofessional, provides terrible service, and is inattentive to what your ticket says if you remotely even try to defend yourself after the last representative basically calls you a liar. DO NOT get service from them. Please look elsewhere. I understand some of you may have had a great experience. Maybe they do, maybe they don't. Unfortunately for me...I have experienced the latter. I just wanted to inform people of what issues there are and to make sure people see a CURRENT trend. Not a trend or like the response above me which states: "Got my own dedicated server now so have moved on!" that's great and all for you, that you've moved on, but for those of us who still remain. Some are suffering.....big time. Oh and not to mention their newest employee: Andy...who is in their TeamSpeak server, was unable to assist anyone because it was his '2nd' day on the job and did not have access to anything. He was basically stressing because there were about 7 of us in their all seeking assistance and he was telling everyone to just wait for Matt or Lee to come on to help everyone. So...I decided to call their customer support phone number (1-888-275-5010) which had me on hold for over 5 minutes and then came back to say that they were busy and then the phone just hung up. So...I have tried to contact them through various other means, from their ticket system, to TeamSpeak to their phone number and now through Paypal Dispute. Their response on the dispute? An employee says: You're tickets have been addressed in a timely manner, we see no reason for a refund here. LMAO....I guess he doesn't READ the tickets...just sees the time...and 20-24 hours is timely to you? GG Sir...GG.... This is still disputed with Paypal as we speak.

198.27.81.171:2332 We are looking for players to fill our brand new DayZ Chernarus - Private Hive - Server We know there are TONS of options out there, but here are some reasons to join ours Features: - 350+ Vehicles - 24/7 Daylight - Active Admins - HALO Jump (parachute in to the game upon spawning) - Animated Heli Crashes - Remove clothes from bodies - Self BloodBag - Remove Parts from Vehicles - Siphon Fuel - Custom Starting Gear - Auto Refuel at Gas Stations - Vehicle Tow and Lift - Chernarus PowerPlants - SAR AI Framework (meaning roaming AI can attack you) - Private Hive - Custom Loot Tables - Base Building - Much more to come in the future! 198.27.81.171:2332 We are a gaming community that has been around for awhile. We support Youtubers and Streamers! If you are a Veteran or a Noob to DayZ, come join us and have some fun before the StandAlone comes out! If supported, we will move the community to our server there as well. Visit our website at: http://www.thatdorkyguy.com While we are a competitive, PvP style server, we do NOT support excessive cursing/arguing/racism. We do NOT allow Hacking/Cheating/Duping etc; If caught you will be banned. Don't waste your time. 198.27.81.171:2332

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