xomp

It's actually gotten worse. We recently purchased a server from them and there was no indication as to how long it would take to have the server setup until payment was made. That's when we found out it can take up to 24 hours. Welp, as you guessed it took exactly 24 hours to get a reply that the server was up and running. From there we tried updating the server and had issue where the latest updates were not appearing in our Control Panel so I submitted a support ticket. That's when they decide to inform you that it can take up to 48 hours to respond. And, naturally after 72 hours since purchase I get a response from "Kiote" which proved he didn't even bother reading my support ticket. I logged in and saw we had the new updates available so I went ahead and updated the server and changed the servers name to reflect the patch version and all and restarted it and retried a connection to the server. Still won't connect even though my Client & Server are running the same patches (1.7.6). Figuring 72+ hours is adequate time for a server host to fix a problem I put in a cancellation request and after submitting the request got an email where they let you know that there are NO refunds for cancellations. Nothing about this is mentioned during the cancellation process and is reserved for the confirmation email. Needless to say I'm not too concerned about it as a 2 minute phone call to my Credit Card Company will fix this little surprise. There are over 6,000 members in the community I manage and you bet I'll be using all my resources to enlighten people how terrible they really are. HFBServers.com has to be one of the Top 5 worst Server Hosting Companies I've ever dealt with. They are literally the ProFlowers.com of Server Hosts in my opinion. EDIT: HFBServers.com has given me a full refund and Kiote has apologized for the inconvenience which is worth mentioning here.