vinassol

Another fine example Survival Servers Quality Service!!

If you have cancelled your service with them in the last 45 days, please dispute it with PayPal. The more disputes PayPal gets on SurvivalServer with a history of bad service, then PayPal will look into their business pratices further and may discontinue service with them in the near future.

Here is another example of SurvivalServer changing their support policy when they can't live up to what they say. We had an experience where it took over 48 hours to get a single respond and they would not credit us. They said they changed the status to "In-Progress", was a response. GET REAL!. A response is someone takes more than 2 seconds to hit a button. Feb. 14th, 2013 Commitment Version: To Today's version Feb. 15, 2013: (What? No More Guarentee?) Hmmm Pretty SAD I must say. Hopefully karma will get the best of them in the long run.

If you get burned by this company, please dispute with PayPal. PayPal has a purchase protection for 45 days of yor purchase. You can dispute under SNAD. You received an item you paid for with PayPal but it is “Significantly Not as Described” (SNAD). This product that SurvivalServer is selling is misrepresented by a LONG SHOT. Hopefully people who are considering using their services RUN and RUN FAST!! If you have cancelled your service with them in the last 45 days, please dispute it with PayPal. The more disputes PayPal gets on SurvivalServer with a history of bad service, then PayPal will look into their business pratices further and may discontinue service with them in the near future.

While the reviews at the beginning of this thread say great things about this provider, it should be known to continue looking deeper before you decide on a server provider. The support for this company is by far the worst that has been experienced. You would think if you order a server and the install process will be delayed they would contact you first. Well not here, we had to contact them. Then their demo shows that you can add sub-users which is a vital part of tcadmin (it's just disabled in their demo). And we come to find out that there's a bug in TCAdmin 2.0 which has caused the sub-user to be broken. And well as much as I love TCAdmin, their devs can be cranky at times, plus it's BETA software so who expects a bug like that to be pushed out right away? (Isn't that why they normally say don't use a BETA product on a live site? Because of the fact that there are still probably a lot of bugs. . ) They say they don't offer everything in TCAdmin. Fine, ok, whatever. . .and yes I made a mistake saying "it's shown as a feature on the tcadmin website" even though SS doesn't offer uploading of files. So that's why we'll go off their word and the fact that they are "transparent" with what they do/don't offer. (I couldn't find a list of what they do/don't offer, so I just went based on the demo) To make a long story somewhat short, this server provider is not what they are made out to be. Support times are lacking. . takes days and multiple tickets to get a response (yet I just checked here and they posted more here than I got responses). Set up time is definitely not blazing fast. And just support in general is sub-par. When you're a small business you should want to make sure that ALL of your customers are happy and you'll do whatever you can to make sure they are happy. (Even if that means not using a bugged piece of software, or lighting a fire under the butts of the developers who software you use) When paying $55 a month, you would expect to get quicker support responses and software that isn't bugged and won't be fixed. I have a feeling that the software and everything could be good, so if you don't need ANY support or quick support and don't have multiple users that you need to configure the server for. Then this could be a good option for you.