yes after several attempts to contact them for help and no response i have opened a case with paypal to get my money back (luckily i used paypal), funny how no respose to support but as soon as i raise paypal to customer dispute my account with .st is deleted within hours, EVERYONE STAY AWAY FROM DAYZ.ST SERVERS. dont get me wrong the conrol panel and general database layout is very good and easy to use especially for beginners but christ the service is shite! it seems like Ersan has lost interest, even the chat room utility (which used to be very handy) no longer works. i am now hosting with Vilayer, a little harder to use but none the less a great provider, and great customer service withing hours :) :)