5dog

Everything is working great! Thanks for the hard work and letting us know what went on. Cheers

Still stuck on loading. 198.105.218.156:2352 running Panthera

This is pretty weak for compensation. As I calculate it this does not even cover down time, let alone give any sort of good faith gesture. Servers has been effected since Thursday, it is now Wednesday, and if your server is fully managed chances are slim that it is up now even. 6 days. $35 / Month so $35 / 31days = 1.13 per day * 6 (at least) = $6.78 just to cover downtime up till now. I am not bitching about 1.78, I am just stating that this credit does not seem to be a sign of good faith, as it doesn't even cover loss of service. Just to note that I would have rather posted this on your forums, however those forums are ignored.

If closed is the opposite of open , then there are open tickets longer than 3 days, and at least one from thursday. If addressed or answered is the opposite of open then it is probably true that 'There are no "open" tickets from thursday' I belive some people must have a different deffinition of an open ticket. Where I work a ticket is open till it is closed (for whatever reason). Some other ticket systems might see it not open if it had a comment on it. Maybe.