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So I've decided to give DayZ.st a spin for at least a month after hearing that their ticket response times are lightning fast compared to SurvivalServers. DayZ.st: 2hours between 11am and 11pm on weekdays, and up to 12 hours on weekends SurvivalServers: Up to 24 hours, occasionally longer They also handle all upgrades and provide automated in-game warnings to players when the server will be restarted for maintenance. The upgrades are something that cost five bucks a month extra with Survival Servers, with DayZ.st, it's included in the $30 per month(normally $35, but there's an offer on at the moment). They also provide server tools for spawning in new vehicles, which is something that requires an additional 5 bucks a month from SurvivalServers, though the SurvivalServers tool does a lot more than just spawn in vehicles, it also handles cleanup of out-of-bounds vehicles and old placed items so that your server doesn't get full of junk. The setup time for my server through DayZ.st was amazingly fast, it was ready and starting up as soon as I paid for the service. SurvivalServers takes a day to set up. ------------------------------------------------------------ The main question at the moment is this: Will DayZ.st live up to it's promise, or will it be just like SurvivalServers? I understand that cheaper hosting companies can be a bit of a crapshoot, but they've at least made me curious enough to try them out. I'll be sure to post an update or two as things go along. At the moment: My DayZ.ST server is working fine, and the timezone settings on my SurvivalServers server are currently busted(but at least it's playable).

It's almost 2pm on my server, and the sun is just getting ready to rise...

All of that sounds awesome. I'm going to try out your service for at least a month to see how it compares to my SurvivalServers server. So far you're way in the lead just with your instant setup. Being able to play immediately after purchasing is amazing.

I tried changing both, no noticeable difference made by either one.

Seeing this as well, I'm pretty sure that it shouldn't be pitch black out at 11am. My ticket is #620884

You also said you said you've tested it extensively all day and haven't had an issue with new tents. Did you test it extensively on my server? Maybe an imaged copy of my server? On a server with the exact same configuration and prior issues? Maybe you need to evaluate your QA process. Look, all I care about is getting a server working reliably. Simple as that. As far as I'm concerned, it's all one issue because all of the problems began when you deployed all those new features. If things get fixed up and everything works, then that's great. In the meantime, I am shopping around for better service, and I'll be talking with my friend that I split with on the server costs. I'll be sure to let you know if we decide to cancel our service. Edit: My issues have been fixed, placed tents are sticking around after restarts, and I can actually play on my server, which is a huge plus. I appreciate the very fast response time to this issue. The ticket response was helpful and informative. I hope that the quick response isn't a byproduct of my bitching about your service, and is instead a sign of overall better customer service. I apologize for letting my temper get the best of me, but I did spend a week having to complain on forums and comment on a ticket instead of enjoying a game that I like. I hope everything works out for everyone, and us as well if we decide to stay with your company.

Are other hosting companies better for response times? Personally all I care about at the moment is a server that works, isn't too crazy expensive, and reasonable response times. I don't give a crap about amazing server tools or feature X that no other company has.

Simply put, like I said, there is a ticket for it. It's a ticket that is now over a week old for ongoing problems I have had with your service. I don't think it's unreasonable to expect my server to work right after over a week of back and forth on that ticket. I should also mention that when the server WAS running and we just didn't have tents, this is the response I got: "Can you try placing a new tent and let me know what happens? I've been testing extensively all day and haven't had any issue with new tents.. Let me know." Except it wasn't tested extensively. The server was never restarted during that "testing" to see if tents would stick around.

All of the questions I've asked here are on a ticket, the same ticket that has been open since this mess started. The reason I post them on here is to get a faster response(I don't feel like waiting 24 hours, or longer), and so that people can accurately see what the customer experience is like.

Features don't mean anything if the core service and support are bad. Service is fine when/if it works, the support is terribly slow and unhelpful.

Another Survival Servers customer here. I'm getting increasingly frustrated with their service and support. I'm now over a week without a server that works right. During some of that week, the server was playable, but there were no vehicles and no placed objects would get saved. The other part of the time, the server wouldn't let players in. I had about one day where there were vehicles, which then broke after a restart. The response from them has been getting increasingly slow, they HAVE gone over their 24 hour response time, and their reimbursement for over a week of downtime/unplayable servers is 5 bucks. From what I gather, there are very few people working at the company, and they seem to be constantly overwhelmed by the number of customers they have, and they like to add features without extensive testing. So, do them a favour and take your business elsewhere. With that in mind, does anyone have suggestions for alternatives? Is Dayz.St better? HFB? Vilayer?

A few questions (I'm looking around at alternative hosting companies, since Survival Servers is a pain to deal with): - What's your typical response time on tickets? - Are updates handled automatically, or are your clients responsible for handling updates? - Do you provide compensation for downtime? If so, is it a flat number, or is it based on the number of days of downtime?

And now I can't get on my server at all. This is like a roller coaster of relief and disappointment. I just want my damn server to work so I can drive tractors and shoot zombies, is that so much to ask?

Did another restart and test, this time everything is there again, including the tent. I thought the bug that required multiple restarts was fixed on private hives, is it? That was the whole reason why we switched from the public hive.

Yeah, so I retract my earlier statement about my server being fixed. It STILL isn't! I placed a new tent and a wire fence, saved it, and restarted the server. Not only is the tent and wire fence gone, but so are ALL of my vehicles! I also got stuck on the loading screen when first entering the server after a restart, I had to log onto another community hive server, then log onto mine in order to get in. What's the deal? This STILL isn't working right! I would also like to know when I'll be receiving reimbursement for all this downtime, and I'd also like to know if all I'm getting is 5 bucks, because after over a WEEK without a properly working server, that's pretty insulting.

There already is one: #200884. Also, our server is running Chernaus, not Lingor, and the tent problem is happening to us. All of our wire fencing was removed as well(though, for all I know, those were removed by DayZ tools).

It looks like my server is up and running again with vehicles! I am missing tents and other placed object like barbed wire, were they just lost as part of the upgrade, or are there still problems with my server?

Vilayer is supposedly pretty good, and they'll be who I'll likely turn to if things don't work out with Survival Servers.

Well... I've been waiting a WEEK for my server to work, so don't hold your breath. Prior to this mess that's been going on, they were pretty fast on the draw, but since then they've been pretty damn slow.

I'm getting the "No message received" error after you guys did the update, prior to that I could at least log onto my server. Please fix immediately, we're at a week without a properly working server.

I appreciate the extra information, keeping a steady dialogue with your customers is a good way to earn back respect and keep the hordes at bay. That being said... I'm still waiting on a fix for my server, we'll be at a full week by tomorrow. People can technically play on the server, so I'm guessing it's not a super high priority, but I honestly don't trust that it's stable enough to play on. No tents/vehicles, and dead bodies from over a week ago sticking around. Also, people are occasionally spawning in on debug island. I'm guessing there's some weird database connectivity issues. Also, TCAdmin isn't working(shows the server as stopped despite the fact that it's running). So uh, how big is the current backlog? When can we expect to see the problem fixed entirely? I'm trying to give you guys the benefit of the doubt, and restrain the nerd rage somewhat, but we ARE still nearing a full week without a properly working server.

I totally understand that the game is a buggy product, but the problems started after they tried to update bliss and install rMod. New features always need to go through a solid QA process before deployment, that's even more important when you're trying to add features to something that is a buggy mess to begin with. And the fact of the matter is that they are promising things that they haven't been able to stand up to recently, don't set expectations if you aren't completely sure you can meet them. The main reasons why I have been complaining on the forums are: A. The responses I get on tickets are slower than responses I get on the forums B. Potential customers need to know what the customer experience is when dealing with them (Which means they should read the whole thread, to see what things are like when everything is fine) The customer experience up until these problems was pretty great, but at the moment things are pretty frustrating. As I said before on the thread: Once all of this is fixed, and people aren't freaking out constantly, it's probably fine to go through Survival Servers, but until then, you can't make purchases with any expectations for reliable service and support.

Just a quick question about fully managed, does that mean that we have to specifically ask for updates via a ticket, or will major updates be installed on a schedule?

Ticket #200884 was "Answered" today at 2:33am with that copypasta reponse you guys posted, but it is still not "Resolved" yet. To me, that means the ticket is still "Open", the ticket will still be "Open" until the problem has actually been fixed. The ticket isn't a duplicate and has been unresolved since Thursday, saying that it is technically not "Open" is at best BS, and at worst a really sleazy customer service tactic.

My ticket was opened Thursday, so there's definitely at least one. If you do the re-install, does that mean our server will start over completely fresh (with no tents or vehicles)?