I'll go ahead and contribute to this, although I wore my fingers down to the bone creating posts about their corruption and awful customer service 6 months ago and nobody could be bothered to listen to me then. In short, "I dealt with them as a customer for some time, and I was even stupid enough at the time to fork over an additional $40 for various mods. When DayZ Mod updated 7 days later they told me my mods were "no longer compatible". No refund, no notice (I had to ask what the hell happened). I could have done a fair bit of it myself of course, but they will actually refuse to give you support in any way to fix your server if you do anything to it yourself while experimenting with mods. This is how they get people to pay for this bullshit. The experience with their customer service was the absolute worst I have ever had. After months of issues they finally gave me some measly credit that only covered part of one month's worth of services and I stopped paying them, plummeting my labor of love into darkness. Fuck SurvivalServers.com"