Hello @all, i'm also here to complain about my ID and mission-file. I rented a server last week at the german hoster g-portal and requested my ID on the 13. Sept. I got my welcome email and a seperate email with my order confirmation (Order Number: 2959559782). My order is listed on the support portal under "my servers" as "active", but same situation as rackage: Status: Active::: No ... I havent received an confirmation- nor a decline-mail. I will resubmit my order as soon i've posted here and i hope that it will work this time. Maybe there's something wrong with your ordering system or the process should be optimized as it looks like this was happening more than just once. I know the admin-job first hand, as i'm the director of an big german datanetwork; i know how hard your job is! but, when we guys here want to give something to the community, like hosting a server, it is very, very frustrating and annoying when we already fail in gaining a "simple id" for our servers. You say, we should not complain in the forums and/or via the ticketsystem, if our requests take some time, but when we wait for x days and then our orders seem to be simply not processed or declined it makes us admins more than just sad. Please don't missunderstand my post, but we all love this great game and just want to help the community, maybe we can work together to improve the process. Greetings Master_Walker Edit: Resubmitted, Order Number: 2838417252