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AKtina

The problem with keyboard

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The Logitech keyboard can't type. And I'm sure that it's not broken as I bought it a few days ago.

I have checked Num, lock caps lock, scroll lock on the keyboard and they are not locked.

What is going on? Btw, I see a suspicious program named as Adsupply on the control panel and the google information (see this) classifies it as malware.

Is my PC really infected? The infection can cause keyboard problem? Any ideas?

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I don't think so as I have never had that problem. But lets just run through a couple of things. Have you tried unplugging the usb (of course gotta try dat) or changing the batteries? Or anything really? If you can uninstall the program, restart the computer and see if it works. If not just send er back to the manufacturer as malfunction. That is if you have the warranty still. 

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As Jfiles said: try a few things first.

if it is battery, try changing battery to ones you know work.

If it is cord then remove the cord, restart PC and reattach.  If USB try another port (all ports) and repeat if necessary.

If it came with driver CD make sure you have installed the driver and it is up to date.  Windows should auto-detect anyway, but this may be an issue.

Go to device manager, locate keyboard dropdown and confirm that the computer is actually reading it as being connected.  Mine says 'standard PS/2 Keyboard' but yours may be different, especially if it is some fancy XXXRAZOR73XXX etc brand or something.

 

Do your lights turn on for NUM/CAPS/SCROLL lock?  If not then there may be a connection issue.  Also check the connections at the keyboard and the port-plug to make sure there's no cuts and that everything looks flush and nice.

 

Did you recently spill anything on the keyboard?  If so then you can either try returning it (and not tell them) or take it apart, clean the rubber/plastic spring cups carefully, making sure not to touch circuitry and then re-assembling the keyboard.

 

If there is no fault on your behalf, and you can't get this thing to work, then contact the store you bought it from first, as it's probably easier, and then to no avail contact the manufacturer and consider a refund/replacement.

 

As far as malware is concerned, i'm unsure.  I guess anything could mess with your computers ability to communicate to devices, but i'd say it's unlikely.  That said, someone may be able to recommend a good ad/spyware remover.  I used to use ad-aware and spybot:search and destroy but most antivirus have prettty good ones as long as you're not knee deep in porn/torrents.

Edited by q.S Sachiel

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